Acura Columbus
Everyone was very courteous and professional and the process of buying my car was made very simple. Communication was very clear and to the point.
I arrived at the dealership when they were about to close and my initial meeting was with Ben. He took the time to talk to me and get some information on an MDX I was interested in. While I was aware they were closing very soon I offered to just come back but he insisted on helping me and took the time to walk out and show me the car. It wouldn't start so I just left and told him I'd come back another time and I'd call first. A few days later, I showed up again on a Saturday with no appointment about a half hour before they closed (they were very busy). Ben was with a customer and Mike started to help me. He picked up where Ben left off and got some maintenance information for me that Ben had gotten. I took the MDX for a drive and when I was back in the showroom the negotiation process started and finished reasonably quickly. I had several MDX's I was going to make an offer on at other dealers. Mike listened to me while we passed numbers around a couple times I fully explained my position to him and he took the info to his sales manager who approved a make sense offer that I think was fair so I bought from them on the spot. I want to thank both Ben and Mike for being easy to work with. I also want to thank the sales manager (whom I didn't actually meet) for approving my offer and getting me on the road at a fair price! Had he not done so, I would have left and probably bought one of the other cars I had scheduled to see. Great job for getting the deal closed and earning my repeat business! I appreciate the F&I guy also who made the process fast and efficient! I'm just starting to work with the service group on the many maintenance items I need completed. So far I find them to be exceptional and they gave me a fair price as well. Based on my experience so far, when it is time for my next car I will gladly come back to Acura of Columbus!
Very great service. I loved it..very professional..chris at service was fantastic.they did great job in explaining everything pretty good. They offered good refreshments too
Zach was very friendly and helpful when I took my car in for regular maintenance. He had great communication skills and kept me apprised of my the status of my vehicle.
Sales persons, Benjamin and Tom, were professional, and bent over backwards to provide assistance, information, vehicle to test without wasting time or being pushy. The deal was completed quickly. A very satisfied customer.
No one ever looks forward to buying a car with the salesmen pressuring you to buy now with all of the stress associated with the decision. This was not like that at all. The salesman was courteous and knowledgeable. The finance department was professional and very helpful in helping me make the right decisions. Overall this is probably the best experience I have ever had buying a car. I highly recommend this dealership
Excellent customer service! From the service, to the shuttle service, to the thorough report of my vehicle, all were exceptional! I highly recommend this dealership!
My Wife and I walked in with a lot of questions and some pretty specific desires on what we wanted. Fred worked through every detail, accommodated all of our timing needs, and found us the vehicle and price we wanted. It was an excellent buying experience.
I test drove cars at 5 different dealerships on Saturday and went back to Acura Columbus on Monday to make my purchase of a 2014 MDX. They stayed an hour after closing to get everything done and worked as quickly as they could without me feeling rushed at all. Mike Shay was great to work with and able to answer any questions I had. Kyle Duncan made financing the car quick and painless. I would highly recommend going here first!
Ask for expedited check out. Was a wonderful experience. Ray was outstanding in keeping me inform on finding the exact vehicle we were looking for
