Alamo Toyota

4.1
Overall Rating
Customer Service: 4 Buying Process: 4.8 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 2.9 Friendliness: 3.2 Pricing: 2.8 Overall Experience: 2.7


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Fire Chris Fagan
1
Chris123abc on 11/14/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

My Service Adviser was the Assisant Service Manager and he was condescending every time I talked. He would repeat it back to me as if he was a cop. Very rude. Also they have Bogus Fees. $1.50 Freight Fee (nothing was shipped) Miscellaneous Shop Fee $16.20!

Not good
2.7
JF on 10/07/2016
Customer Service: 1 Quality Of Repair: 3 Overall Facilities: 4

1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should have been there. Their excuse: they need to inspect the car first to see if it needs the repair. These are cheap plastic inserts for the seat belts. They should have them in stock and if not, should have ordered them when I made the appt. This has been my experience time and again with this dealership. Sadly, the closest dealerships are twice as far away, so like a fool, I keep going back. Maybe I will learn something this time.

1 hr 50 min to get an oil change
1.8
3156733480 on 10/07/2016
Customer Service: 1 Quality Of Work: 3 Friendliness: 3 Pricing: 1 Overall Experience: 1

1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should have been there. Their excuse: they need to inspect the car first to see if it needs the repair. These are cheap plastic inserts for the seat belts. They should have them in stock and if not, should have ordered them when I made the appt. This has been my experience time and again with this dealership. Sadly, the closet dealerships are twice as far away, so like a fool, I keep going back.

Never again
1
Titon on 10/04/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

Roger the service rep was to busy playing on his phone to even look up and say I will be right with you. Service you would expect in Laredo, TX. When you put a bunch of un healthy looking sad humans in charge of a service department this is what you would expect. Sad thing is there is one white guy who is cool and tries hard to do the right thing. But with slugs like Roger forget it that place is a lost cause. I would take my car to Wal-Mart before taking it back to Alamo Toyota. Thanks Roger for showing me how lazy of a shit bag you are! You would be shit canned at my business!

worst experience
1
praveen on 08/25/2016
Customer Service: 1

I would recommend staying away from this dealership for your car buying. I like in Stone Oak area and was at this dealership 8/19/16 afternoon. My experience was a demeaning, insulting and a worst experience. I was there to get some information and catalog for the 2 vehicles (my wife want Toyota Highlander and I want sienna-overall 7/8 seater family vehicle). While I was talking to the receptionist, Mr. Roger Alcosta (salesman) jumped into the conversation. I thought he would help me, but he started offering free advice to find info on the website when I specifically was requesting for the catalog and more information including availability of 2016 vs 2017 models. I requested if someone can show me these 2 vehicles you have on display. He was rude enough to tell me 'go do your research and come back with an appointment' with a cold face. Finally he showed me the vehicles after someone intervened. I purchased 2 vehicles before and it was pleasant experience both the times. His approach is nowhere near common decency. I usually don't like to write or talk bad about others, but could not stop after my experience. He ruined my car buying experience. What is the point of having such a humongous and beautiful store if you cannot make my experience better.

Outstanding!
5
Cecil Eubanks on 08/22/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Sales Representative Roger Alcorta contacted me and worked throughout the day to a successful conclusion. Ended up trading a 2014 Tacoma for a new 2016 Tacoma.

Lost my business today
1
Disappointed loyal customer on 07/08/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

I will never do business there again. Worst service ever from a Toyota company. Part broke on new vehicle and it was implied that I broke it and should pay for it. Vehicle is less than 2 months old, and dealership will not even try to fix the problem.

2016 4Runner
5
Jack Hetherly on 07/04/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

This was an absolute surprise in the handling of this purchase. Everyone at this dealership is extremely friendly and helpful. They had a wonderful area for my child to play, and several of the staff played with him as well. The finance department is beyond reproach. Best car buying experience that my wife and I have ever had. Would absolutely buy here again.

Oli change service but left with no oil on motor??
1
Lidia on 06/24/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

Today I visited Alamo Toyota to do a routine oil change on my 2014 Tundra, well. This afternoon when I went to go get it, while waiting outside service Dept I saw the driver bringing my truck sounding like a diesel truck and a loud tapping noise coming from motor, I run asking what happened to my truck??. I asked to turn the motor off and check the oil, I of course it was no oil at all, they changed the oil but forgot to add new oil to the engine, yes, they verified and it was zero oil. They forgot to add the engine oil and now they refused to offer me any kind of warranty in the event I have in the future an issue w the truck, when I asked the sales rep to add a note in writing of what just happened, specifically that they forgot to add the oil, he refused. They added that I came complaining of a tapping noise on the motor and after they checked the oil was low from previous service. That is not true, they don't want to be responsible at all!!! They told me that how about if I come back at 100k- 150K miles asking for a new motor! Hello your people forgot to add oil, they drove m truck twice and don't want to be responsible???? The worse service ever! Will never come back!! I called Toyota directly and open a complaint that same day! the worst dealer in the whole STATE! own your mistakes, maybe that way you can have one or two return customers!

Fast Service
5
Tulane Holder on 05/26/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Ed Nealy worked with me to ensure I received the best car option at the right cost. I will be a loyal customer for life. It would be nice to automatically add 1 year car wash to new car buyers.

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