Audi Arlington

There is a safety recall I am trying to get done from these unprofessional service agents and I keep calling to schedule an appointment but it looks like is the harest thing they have ever done.Going to call corporate next.please go to another dealership for service but the sales department is the best. I will drive miles to get the best satisfaction.

Man she was amazing I drove from Charlotte, NC for a vehicle and she got the price lowered and a full tank of gas. SHE WAS JUST JUST JUST AMAZING. I LOVE THIS PLACE AND WILL COME BACK.

I went to the Audi dealership at Arlington on September 24 after I saw 2016 Audi Q5 Quattro Premium on cats.com. I traded in my 2020 Mercedes C300 into and bought that same afternoon. I couldn't be any happier with the Arlington Audi dealership for the entire transaction process.

Worked with Ahmed and Joe. They were very professional, prompt and efficient. Great to do business with.

I had my car towed to this dealer for repairs, after the diagnostics I get the call explaining whats wrong with my vehicle... so i was told I can come to pick up a loaner car because my repairs will take about week or more to complete. okay that is fine, Now me and my wife arrive to this audi dealer, upon entering the service dept. no one greeted us or offered any help upon entering the service dept. Our service adviser had arranged for us to pick up a loaner car, my wife was sitting waiting on the car to be washed. the service manager here at this dealer has the worst customer service i have every experienced ever. this guy just out right refused us a loaner, and his reason was at first because we dont have $300.000 of insurance on our cars. i questioned that, so he prints out the policy and clearly it shows i have every thing i need as far as insurance. then he goes on to say how are they supposed to protect themselves from people who my steal their loaners cars or dont bring back... im like really, then he goes on to tell us that we need half of the money down for the repairs. this guy just didnt want our business.. i was a customer who was about to spend close to $5000 in their shop. very disrespectful person running the service dept. he should be fired in my opinion.....i wouldnt recommend no one to this place for any reason... they should link up with Audi of Silver Spring to learn how to treat people with respect.

Just bought a used car from this dealer and I felt very comfortable dealing with the sales rep, Ron. He was not pushy and very accommodating finding a middle ground to close the deal

We have not had good experiences with this dealership's service of our 2009 A4. When the steering wheel was out of alignment and an error displayed in the dash, they repeatedly accused my wife of hitting a pot hole and messing up the steering even after we told them no such thing happened. My 20 minutes on-line research suggested the sensor in the steering wheel was bad and told them as much. So after a full day of poking around, they finally discovered that the sensor in the steering wheel is bad, but will have to replace it the next day. It cost well over $1000 to replace it and when my wife picks it up and is driving it home and loud and strange sound occurs. She stops driving and I come out to meet her and discover they left the front under tray in the trunk instead of attached to the underside car. The middle under tray was flapping in the wind and banging into the bottom of the car making an awful noise at anything over 35 mph. All the techs had left for the night, so back to the dealer the next day to drop off the car and get a rental for the day so they can re-attach it. Then the rental car process took over 45 minutes in the morning making my wife late for work. Paying top dollar for good service is one thing. This place is charging top dollar for poor service. This isn't our first less than good experience at this dealership, but it will be our last. Even if our A4 breaks down in front of the place I will pay to have it towed somewhere else and I am betting I will come out ahead. Note: You can see the money goes into the fancy showroom, fancy waiting area, enclosed drop off bay and tons of glass instead of paying for competent mechanics.

DON"T BUY A USED CAR FROM AUDI OF ARLINGTON. If you have no other choice (and believe me there are other Audi dealers locally), BE SURE TO GET IT LOOKED AT FIRST BY AN AUDI MECHANIC FROM A DIFFERENT DEALER. I thought that maybe the lower than average ratings online were just someones slighted opinion, but it's true. After a long series issues from the unprofessional sales department, I purchased the vehicle with a false sense of confidence in the car. I should have seen the writing on the wall from the early issues with the sales staff that this was not the dealer to do business with, but hindsight is 20/20. I currently have a $4500 list of repairs, most of which to make it safe to drive on the road. As a long time and very loyal Audi customer who has spent hundreds of thousands of dollars on Audi vehicles in the past, I'm very disappointed at how the dealership intentionally tried to deceive me when purchasing the vehicle. I reached out to the The Sales Manager, but he was not interested in trying to make anything right. He did NOT represent the Audi brand well on our phone call because I was merely a transaction to him. According to him, my concerns were unfounded. They were completely justified in representing the car as they did, in his opinion, and was not interested in hearing about the tactics used by the sales staff. According to him, "there is no integrity in selling used cars" and that I "should not have had any level of trust in them." They won't tell you if anything is wrong with the car or what codes have been cleared after they put it in the shop. They could not care less that it was unsafe to be driven on the highway (of which there were none on the test drive), and that there was a mold problem that was undisclosed. He was not interested in sympathizing with the situation, said they sold the vehicle as it should have been, and that I should put some "personal investment" into the vehicle to get it up to my standards. Apparently my family's safety is an opinion, according to Audi of Arlington. This is the not the attitude I'd expect from a premium brand, and especially a brand that I have come to greatly adore. I even left a message for the General Manager, with no return call, but I can't say I'm surprised.I've at least done my part and tried to give others a fair warning. Buy from an Audi dealer that understands what true integrity is. This dealer does not represent the brand with dignity or treat their customers with the respect they deserve.

After visiting 4 dealership in one day, we found the right sales person, Hassan Chehouri and the perfect car for us, an Audi A7. Hassan's attention to detail and customer focus allowed us to drive away with a car that we feel is an upgrade from our 5 series. Purchases are made from people not dealerships. I feel our financial rep was equally instrumental with this purchase. DaVaughn Paige personalized a finance package that was mutually beneficial. He presented mult options for us the choose from and guided us to the best solution. My future car purchases will be done with these two people, hopefully from Audi of Arlington.

Buying process was great. The dealership allowed me to take the prospective car on an extended two day test drive as I already had a planned trip. Betty, my sales associate has been outstanding. Got a good no haggle price pretty much right up front. The closing process was pretty good and painless. There is a little bit of up selling at the end of the process, but I'm confident the packages I bought will be honored though the life of the car. I've brought the car back a couple of times since my purchase for scheduled work that I knew would have to be done at time of purchase. Again, the personnel was welcoming and personable.The only knock down I make on this review was on the quality of service (2/5). My used car had a chip in the windshield that the dealership agreed to fix at the time of sale. The repair was done in conjunction with some other service. When I got the care home I noticed that the chip is still visible on the windshield. Not what I expected given the good costumer service I've received to this point.