Audi Bethesda

4.9
Overall Rating
Customer Service: 4.9 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.9


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Car Buying.....Positive Experience
5
Consumer with Choices on 10/04/2016
Friendliness: 5 Pricing: 5 Overall Experience: 5

We recently purchase a 2017 Q5 at Bethesda Audi. After visiting other Audi dealerships in the DC area, we were very pleased to find Bethesda Audi and, more importantly, Jacob Jay. Jacob made the car selection and purchase positive , enjoyable and stress free. His enthusiasm for and knowledge of the Audi brand are impressive. I felt that Jacob listened carefully to our wishes and concerns and helped us find the right Audi, at the right price. It was a pleasure to purchase an Audi from Jacob.

All Good
5
Audi Bethesda on 08/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Well Done. Terry was friendly, knowledgeable and fair. He never made us wait and did everything he could to make us comfortable. We will recommend your business to our friends.

AMAZING SERVICE BY EVERYONE
5
Allan202 on 08/25/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Ill start by saying I bought a used car from them. From the initial phone call with Nick going over the car I was looking at buying all the way to signing the papers with Simone, it couldn't have been a better car buying experience! Nick handled my new loan and financing of my car better than anyone ive ever dealt with. Terry made my test drive and entire visit like I was visiting family back home. Truly a great person with zero pushiness or "salesman" attitude that made me feel like he really cared about my purchase and even my life! Simone was absolutely a delight to work with and talk to. Signing my name next to such big numbers somehow felt alot easier than it should have due to the way she treated me. I would recommend this dealership to anyone looking for a car, and would definitely be interested in buying Audis in the future just for the customer service from this dealership alone! Thank you everyone!

A phenomenal car-buying experience; thanks, Bob and Simone!
5
Greg Cork on 08/13/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Buying a new car can be an unpleasant experience too often, its a time-consuming, anxiety-producing cat-and-mouse game in which the dealership can seem like your adversary.Not so in the least if you buy from Audi Bethesda.I recently purchased an A3 2.0T Quattro Premium Plus from Audi Bethesda. I had the pleasure of working with Bob Fix on the sales side and Simone Durbin on the finance side. Both Bob and Simone are courteous, attentive, responsive, and entirely knowledgeable about Audi products the consummate professionals. Each is also smart, personable, gracious, and engaging just really nice folks who were thoughtful and always respectful of my time. I was treated very well and came away feeling like Id gotten a more than fair deal on a fantastic car. I absolutely love my A3.Altogether, this was an exceptionally smooth, efficient, and gratifying transaction by far the best car-buying experience Ive ever had. I highly recommend Audi Bethesda and, if the opportunity arises, working with Bob Fix and Simone Durbin. Terrific dealership; terrific people.

Excellent, pleasant experience
5
JoisAnQ3owner on 08/09/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

For the first time ever I felt comfortable buying a new car -- not the usual pushy sales pitch just helpful informed staff. With the help of Jacob Jay I drove away with a car that is perfect for me at a fantastic price. The experience was easy and stress-free from beginning to end. Jacob Jay is knowledgeable, courteous but most important, intuitive. He truly understood what I wanted and he delivered without the overblown sales pitch. Simone was amazing. I could sense her enthusiasm and excitement for me as I signed the final documents. I left thinking wow these people obviously love and believe in the Audi brand -- an impressive endorsement that confirmed my decision to purchase my first Audi. I am so happy I found Audi Bethesda. I would highly recommend them to anyone who wants a smooth satisfying car buying experience. Thanks so very much Jacob and Simone.

Unmatched experience
5
Chimchim on 07/17/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Just purchased a preowned Audi Q7 from Jacob at Audibetheda, Jacob provided my wife and I with an exceptional customer service. He was very professional and honest, he earned our trust, we felt very confortable with him. He was very knowledgeable about the Q7's, he provided us with all the information we needed to make an informed decision. I will definitely recommend AudiBethesda to any of my family members or friends

Audi Bethesda is fantastic!
5
Sharon J. Castillo on 07/04/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I am new to Audi and I could not have been happier with the service I received at the Bethesda dealership from Jacob Jay and Simone Durbin. They truly made my purchasing experience painless. Thank you!!! You are both great!

Awesome experience
5
library girl on 06/27/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Jacob Jay made this car purchase fun and totally painless. I left feeling that Id gotten exactly the car I wanted and felt really good about the whole experience. He is a really down-to-earth guy who believes in Audi and knows his stuff. I felt like I was looking at cars with a friend who knew a lot about cars and was helping me figure out what best suited me. And I LOVE my Audi A4! Best experience Ive ever had getting a car.

John's the man
5
Galileo18 on 05/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Mister Wagner was a pleasure to talk to. He couldn't have been more helpful. Happy Memorial Day! If you're ready to buy a great car, talk to John

Smooth and enjoyable
5
Pleased and relieved on 05/22/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

When I bought my last Audi at another dealership it was a real problematic experience. So I was not looking forward to buying a new car. But this experience was totally different. John Wagner, who sold me the car, and the staff at Audi Bethesda made it easy, pleasant and everyone was very professional and knowledgeable.

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