Audi San Juan
After purchasing my Q7 in July of 2015 my salesperson misinformed me regarding an additional services I paid for which was for oil changes and windshield protection. I've traded my car in after 8months and I've tried to get a reimbursement for the oil changes plus windshield protection plan but have been met with obstacles at the dealership. Phone calls not returned and being told that the plan goes with the car, why would I pay $2200.00 for someone else to benefit from my losses. Not only did the car depreciate $20,000 in less than a year I'm out the money paid for the additional services. the Q7 still has a bumper to bumper warranty since it was traded in with only 8,000 miles on it. All in all I am very disappointment with the dealership's lack of professionalism, giving misleading information regarding reimbursement policy, plus unethical practices from their sales personnel.
They will say "anything," as dishonest as it may be, to take as much money as they can from the customer. They do NOT practice "world class service." They will not prorate the extra fees they collect for service if you sell the vehicle before its expiration date/mileage. Beware!!!! Do not buy the extra oil changes or windshield protection. The first two years of oil changes are "free." If you pay for future oil changes, they will take place after the first two years. If you sell the vehicle before the first year, they keep the money you paid for the future oil changes and will not prorate the windshield protection policy. They will not tell you the truth at the time of purchase. They are the most dishonest dealership I have ever dealt with.
The sales person did not seem to know the spec of the car he was trying to sell. He did not know if the car is supercharged or turbocharged or if he even know the difference between the two. He told us that the car is rated at 550 HP where everyone knows that the car is 333HP. We agreed on 72 month but the contract ended up being 75 months. They also added some other stuff which we told them we don't need. We bought the car last month and it is already paid off. This is just a warning to future audi buyers here in the valley. Don't go to Audi San Juan.
The experience here at Audi San Juan has been like no other; from their customer service, vehicles, and overall willingness to help is second to none! Today I take home my second Q7. I strongly recommend that if you are looking for a new vehicle and world class customer service, come visit Joaquin Fernandez at Audi San Juan!
My husband and I bought our vehicle here several years ago. We come here for regular scheduled maintenance where service has always been extremely efficient, friendly, and customer oriented. The back massages are a plus for my husband and I...especially after a stressful day with the grandkids.
Just purchased one of my dream cars an Audi TT from Audi San juan and they did an amazing job to help me out with all my questions and concerns. What more do you want efficient service and provides one of a kind assistance just like if your part of their family. I really appreciate everything you guys did and from now on all my car's will be only be purchased at Audi San Juan. Rating from 1-10 I give it a 10. Keep up the exceptional service! Thank you Armando Palacios, Jesus Rene Lopez, and Enrique Palacios you guys are the best I really appreciate everything
Dorian was great to work with. He offers EXCELLENT service. We went back two months later for a second car! I love the whole Audi experience. Cannot say enough good things about Dorian. He gets ten stars!
