Audi South Burlington
I arrived for my appointment to discover I had given the wrong date to the scheduler and they were expecting me the next week! No problem. Jessica (the scheduler) rearranged things and Brett (the service rep) rearranged this and that and, presto, I was on the schedule for that day! Not only was my car fixed on time, but the service tech heard something that didn't sound quite right and fixed that too -- under warranty. I couldn't be more pleased with their service.
My wife tried to use their really "cool" online system to schede service, except it does not work. She then called in to schedule a service department which they would not make without the car VI N number. She will now be trying for a third time to make an appointment which should have taken two minutes has taketwenty
Purchased a certified preowned 2013 Audi A4 in May 2014. We were excited as this was our first purchase of an Audi. However, that excited feeling went downhill about a year later when we started having "brake issues". The back brake was squealing so bad when we braked that my husband had to change this as we live in NY and he didn't trust it to be driven to VT. About 2 weeks after this was changed 2 lights lit up on the dash stating"brake pads". When I called the dealership and explained the situation, I was told to bring it in and they would check it. After the mechanics checked it, I was told I need new brakes and rotors all the way around for a cost of over $1000 as this is not covered under the warranty. This is considered"wear and tear." Really....and mind you I have only put 8,000 miles on it and they were 8,000 already on it when we bought it for a total of 16,000 miles! Needless to say we will NEVER own another Audi or ANY certified preowned car. The dealership did offer a possible 15% discount; however, that's not the point. The point is that when you you buy a certified preowned, you expect it to be "like buying new." Instead we now feel like we got someone else's problems. Even though Audi states they do a 300+ point check before the car becomes certified, maybe a little more can be done so things like this don't happen. Thankfully my husband is a mechanic and will take care of this issue and any future issues that arise as I no longer wish to patronize this business. Again all I can say is BUYER BEWARE!!!!
I just recently completed the acquisition of my 4th consecutive car Audi South Burlington. As an individual consumer, Ive bought and sold a dozen cars over the past 30 years and have typically driven away from the dealership with the feeling Id been had.. This has never once been the case with Audi South Burlington. In fact, I have such trust in Mike Hughes and the team at Audi South Burlington, that we transacted the last two vehicles entirely over the phone or via email. Both of these deals were relatively complicated, in that they involved trades, leases, Audi pre-certification for used vehicles and out of State delivery. Suffice it to say, I never would have gone back to Audi South Burlington four times or purchased cars from them over the phone unless I had complete trust and confidence in the dealership. With Sheaer Automotive Group and Audi South Burlington its always been about the long term relationship, not just a deal. If youre in the market for an Audi, I would highly recommend Audi South Burlington regardless of where you are located.
I spoke directly with Mike Hughes at Audi South Burlington. He was incredibly helpful and went above and beyond - this is my first car and I couldn't have asked for a more informative and educational experience. I will definitely be back for my next Audi !! Thank you for making everything so easy!
Had my 2015 Q7 towed in with a major malfunction on a Tuesday. Major electronic issue. First off person at service counter wasn't very concerned, almost seemed annoyed, with me showing up with my car on a rollback. I had called over 2 hours in advance, leaving a message, saying I was being towed in and Audi NA had arranged for my car to go there. Nobody called me back. They looked at car and told me they had to keep it as it got wet inside and they were not sure how and had to find out why, OK. Then told me they had no loaner vehicle and they could get me a rental. OK. Then when they were calling rental company I overhear them saying the customer will be paying for it, let's just say I didn't get a rental and called Audi straight away. Wednesday comes and they say they fixed car but couldn't figure out wetness, OK. No info Thursday. Finally got a loaner on Fri. Finally got my car back Tuesday, 1 week later, and they still don't know how it got wet. I can understand it's a tough find. They said it was all dry and good to go. Got out to car, they forgot to reinstall a piece in the cabin, put my wipers back on car wrong and my floor is partially damp. They said it from washing my mats(full rubber winter style) and not drying the back of them and putting them back in. 1 if it is, that's just bad work yet again, 2 wouldn't you be more careful with a guy who just had a wet car? So, called Audi NA as they have been amazing the whole time. Car is going to a different dealer to FIX what they didn't. Would never take a car there!!! Oh, and I was picking up, guy next to me was totally unhappy trying to get his car back as well. Jessica did try to step up as they figured how annoyed I was, and I guess Audi NA called a few times. Feel sorry for their service manager(Antony) as he has a lot of apologizing to do.
Felt like I was at the Chevy dealer trying to buy a cavalier. Was treated like an uneducated idiot by the sales manager Mike, Lincoln is the man...he should be the boss. Thanks to Mike they lost a sale that day.
They always go out of their way to make every experience extraordinary. I had a tire swap that was going to to be quick, but my tires needed to be replaced as they would not pass inspection. A loaner was immediately available and I was on my way. Nothing is a problem
Jeff Goss was an absolute pleasure to deal with. I searched all over the northeast for the perfect S4 and found one at South Burlington. I sent an online inquiry and was contacted the next morning by Jeff. We worked out the deal, including trade in, all via email. There was no pressure, or shady sales tactics. I drove 4.5 hours one way, and upon arrival everything was ready to go. The staff was very friendly and attentive and made me feel very comfortable. I only wish this dealership was closer to home as they'd be my go to for service, sales, and parts. I will gladly make the drive again for my next vehicle purchase.
Buyer beware! This is the worst dealership and service department in I've ever encountered. We have two Audi's in the family both purchased at Audi So. Burlington. We've had nothing but problems and poor customer service both on the sales and service side. The service department never answers the phone and each time we bring our Q5 in for maintenance it comes out with other problems....which is never under the overpriced extended warranty. We've gotten to the point where we book two appointments back-to-back because they NEVER fix the original problem and you always have to bring it back. We really enjoy driving Audi's but will start driving to Rutland to purchase and for service since these clowns can't get it together. Example, purchased a Q5 and within 5 months tires started leaking air...brought in and they told me they could patch the tire....not under warranty mind you....well needless to say that didn't work. I specifically asked about the tires before I purchased the certified pre-owned vehicle and was told they were brand new...well now I learn they "really should be replaced" I haven't even put 15k miles on the vehicle. They deceive and lie just to get more money out of you.
