Audi Spokane

My husband & I went in to test drive sn Audi, and salesman John Ward was soooo friendly & helpful! He didn't have a car we wanted, bur he recommended one at thrir sister dealership in Seattle. We drove over there & looked at it, but it was thr wrong colt. We went to an independent lot, found our car & bought it. Folloeing a rather unpleasant email from a sales mgr in the Spokane shop, at the Spokane dealership, john wouldn't speak to us, the service dept also wanted nothing to do with us, and we felt quite blacklisted there. It is one of the craziest things I've encountered! My husband, a Pakistani-american, is a retired US Ambassador and currently a VP of a large state university. Even his extensive diplomatic skills got us noplace at this very short-sighted dealership! A very unpleasant experience!

They must just think everyone is stupid. They treat you like a child then tell you the cost of a part is going to be 7.8x the price it is online. Pathetic

IF YOU ARE A" WOMEN OR ELDERLY" BEWARE! I WENT TO AUDI SPOKANE NOW AUTO NATION READY TO PURCHASE A VEHICLE LAST WEEK. MY HUSBAND WAS WORKING AND COULDN'T JOIN ME UNTIL LATER IN THE EVENING BUT I WAS THERE TO TEST DRIVE A USED 2016 A4 AND GET THE FINANCING OPTIONS OFFERED THROUGH AUDI REQUESTING 1.9 TO 2.5% AS I ALREADY HAD A QUOTE FROM CREDIT UNION AT 2.5% I HAD NO TRADE AND WAS PUTTING A CONSIDERABLE AMOUNT OF CASH DOWN. THE CAR STICKER PRICE WAS $36,999, .I SPECIFICALLY ASKED IF THERE WERE ANY CHANGES IN THE 2017 MODELS AND I WAS TOLD NO BY SALESMAN BRYAN! AFTER THE TEST DRIVE THE SALES MGR, DAN, THEN JOINED US AND I EXPLAINED AGAIN MY GOAL AND SITUATION DETAIL TO DAN. DAN THEN WROTE UP THE FIRST OFFER AND PRESENTED IT TO ME.......PRICE WAS FULL PRICE $36,999 AND WHEN I ASKED "THIS IS THE BEST PRICE YOU CAN DO? HE SAID THAT WAS AS LOW AS THEY COULD GO AND THAT IT HAD ALREADY BEEN DISCOUNTED BEING AUTO NATION AND ON AND ON. THE INTEREST WAS ABOVE 3%.AS WELL. WE WENT BACK AND FORTH BASICALLY ON INTEREST RATES AND MONTHLY PAYMENTS. HE THOUGHT I WAS STUPID AND COULDN'T FIGURE OUT WHAT HE WAS DOING WITH JUST TRYING TO GET MY PAYMENTS TO WHAT WAS COMFORTABLE WITH MONTHLY, WELL YEAH I CAN DO THAT MYSELF WITH 36 TO 72 MONTH VARIABLES. I EVEN LOOKED AT THE NEW A6 ON THE LOT WHILE WAITING FOR DAN TO PRESENT THE NEXT OFFER AS IT WAS A LITTLE BIGGER AND MY HUSBAND IS 6"4" (LATER I FIND OUT THAT THE A4 2017 HAS CHANGED AND IS BIGGER AS WELL AND NEITHER OF THE SALESMAN EVEN MENTIONED THAT TO ME AS AN OPTION, WELL HOW DO YOU DO THAT AFTER JUST LYING ABOUT THERE BEING NO CHANGES IN THE 2017 MODELS. I HAD ANOTHER OBLIGATION, WHICH I TOLD THEM ABOUT UP FRONT, SO IT WAS TIME FOR ME TO LEAVE AND I OFFERED TO BUT SOME MONEY ON THE CAR UNTIL WE COULD COME BACK LATER THAT EVENING AND MY HUSBAND COULD DRIVE THE CAR ETC. SO I GAVE DAN A CHECK TO HOLD THE CAR OR AT LEAST GIVE US FIRST CHANCE.MY HUSBAND AND I RETURNED AROUND 6PM AND DOUG DID A TEST DRIVE AND ASKED BRYAN ALL HIS QUESTIONS AND THEN DOUG OFFER $35,000 FOR THE CAR. BRYAN THEN RETURNED WITH DAN AND DAN EXPLAINED TO DOUG THAT I HAD ALREADY AGREED TO FULL PRICE AND GIVEN MONEY TO HOLD THE CAR AND THAT HE DOESN'T USUALLY TAKE MONEY TO HOLD A USED CAR AND HE COULD HAVE SOLD IT WHILE I WAS GONE! I WAS IN SHOCK AS I HAD BEEN UP FRONT WITH BOTH SALESMAN ABOUT HOW I WAS NOT ABLE TO BUY A CAR WITHOUT MY HUSBAND AND WHEN DAD ASKED ME TO SIGN IT WAS IF I CAN DO THIS AND THAT WILL YOU BUY THE CAR....YEAH WELL SIGN HERE AND I AGAIN EXPLAINED AND HE JUST MADE LIGHT OF IT AND AGREED AND HAD ME SIGN IT ANYWAY! WHAT A PUSHY, DISHONEST SALESMAN!So WE ASKED FOR OUR CHECK AND WERE READY TO WALK AWAY AND HE SAID OH LET ME MAKE ANOTHER PHONE CALL. HE CAME BACK WITH WE FIGURED IT OUT WE WILL TAKE THE WARRANTY OFF AND THAT IS $1500 AND THEN WE CAN SELL IT TO YOU FOR $35,000! WE AGAIN ASKED FOR OUR CHECK WHICH HE MADE EVERY EXCUSE WHY HE COULDN'T GET IT BUT WITH DEMANDING HE GET THE CHECK IT CAME BACK WITH THE CHECK!WE WERE CONTACTED BY GENERAL MANAGER, CHRIS, THE NEXT DAY BUT WE JUST CAN'T GET OVER OUR EXPERIENCE AND WILL NEVER PURCHASE AN AUDI FROM SPOKANE AUDI OR ANY VEHICLE FROM AUTO NATION!!!!

I have a new Q5. Nice car. The manual explains how to access the receptacle for the front tow hook. (It screws into a threaded hole behind a "removable" plastic fairing.) You remove this plastic cover on the passenger side of the front grill. Poor instructions as to how to do that without breaking off the plastic tabs holding it on. I pulled a little here and there but not knowing just how and not wanting to break them off I made the trip (last week on April 20) into Spokane from Sandpoint and explained to the service guy that I wanted them to remove it for me so I would know how in case I ever needed to use the tow hook. He gets his "expert" service tech out there and after studying it for maybe 5 seconds, grabs it and pulls nice and hard. It comes right off with a pop! See, no problem. I look down at the part and both plastic tabs are broken off. When I point this out he says "They aren't really needed to hold it in anyway.". I explain that I want a new part since that is exactly why I had them (the experts) remove it instead of me, so it wouldn't get damaged. He takes me into the parts dept and the guys says "We have one in stock. That'll be $270 (But we can take a little off for you today.). After escalating the discussion (and my blood pressure) (a lot) and getting all the guilty parties together the service manager finally brings out the new part and hands it over. No "We're sorry". No nothing. I guess my unreasonable request to replace what THEY broke was going to cause all their children to go without lunch that week. (The $270 plastic part probably cost Audi all of $10) I sure wish there was another choice for Audi service in the inland nortwest.

Trying to get full refund for extended warranty for our audi has been excruciating. They can take your money pretty fast, but are unable to refund in a timely manner. We have been calling every week or two since June and have talked to different people most of the time because they have either quit or their phone # has changed. Also, they have claimed every week that the check is on its way when it hasn't even been sent. Today Mark said it would be on FedEx overnight. But he also said the same thing last week...ugh! Still waiting!!!

They have the worst customer service in the service department I have ever seen. I called ahead the day before and explained what needed to be done and made an appointment. The next day nothing was accomplished and I owed over $100. Now I have to go back and probably pay more money. When I asked to speak to the manager they made me wait forever only to tell me she was busy! They sent me away with a business card, and i have yet to hear from her.

Brian in service department made me pay for services I told him I did NOT need. He knew he was in the wrong, and offered a free oil change next time I come in. That will not be happening! I would pay twice as much somewhere else, so long as I don't have to deal with them. But hey, at least I got my car washed for $100!

I recently had the pleasure of working with salesman, Jason Wisher, from Spokane Audi. I was very uncertain about which vehicle I was wanting, but after 2 months and several tests drives later, I decided on an Audi Q5. The level of professionalism and patience Jason showed during this process is to be commended. He was very understanding and considerate of the options I was looking for and was never pushy. His Knowledge of all vehicles and their functionality was very helpful in my vehicle shopping experience. I highly recommend Jason when you are looking for your next vehicle!!

??I highly recommend salesman Todd Phenneger at Audi Spokane & AutoNation VW. His knowledge about cars in general and his inventory of Audis and Volkwagens in particular is profound but he never comes off as pedantic. Honest factual answers provided for honest questions was our experience. He has my highest professional regard, and I have been a full commissioned commercial real estate broker for over 40 years.R. Johnson

My husband and I had a great experience buying an Audi. Todd was great at listening to what we wanted and not trying to sell us something that wasn't right for us. He took his time to take me to test drive other cars of interest and did a great job presenting each car's pro's and cons. The time in the show room was lengthy given we were trading in our old car and we were doing some negotiating. All in all it was a great experience and feel like we have support for the car any time we need it with good follow up from Todd. Service department did a great job on our first visit.