Audi Westwood
Buyers beware I brought my car to a local mechanic that did not want want to repair the electrical issue that my 40,000 mile A6 had. So he brought it to Prime Audi and they had it for a week, then said it was a brake switch so I paid them for the repair and left only to see the same problem happen. I called them and notified them it has the same problem as it was brought in for and thy said just bring it back. So I did just that, it has been another 10 days and I just called them only to find out that nothing has been repaired and that I now need to replace my battery that died while trying to start the car. They refuse to take my call and are refusing to fix the car that I already paid them to fix. This is very bad business. So got to Audi or Natick as these guys are so shady and don't even return phone calls. They have had my car for getting close to three weeks.
I have been bringing my 2008 Audi TT to Audi Westwood for several years following unhappy experiences at two of the other Audi dealerships in the Boston area. Without exception every experience has been positive. Then service managers work around my schedule and needs. When there has been any issue they have taken me to the mechanic to look at the car (when indicated) to discuss what is needed. This was,not to give me a hard sell but instead an appraisal of the options and whether a job could wait or not. In the past they also worked to extend a service warranty, at no cost to me. My car runs beautifully, I am given the best loaner they can offer and honestly, I can find no fault, only praise - Despite being long out of warranty, I stay with this dealer rather than going to a cheaper independent - they have earned my loyalty and business. Great service
From the beginning, Derek, the sales manager reached out to me and was able to schedule an appointment the same day. Alfred, the Audi specialist that i worked with was extremely attentive to my needs, very polite and professional and was excellent following up with me and answering all of the questions I had. John, was also extremely helpful, very polite and professional and both were a pleasure to work with. Michael was able to find an excellent rate. The vehicle itself is excellent but it is the service that I received which made my experience of purchasing a vehicle a five star experience.
Just bought my new Audi S4 from Roman Khitrik and the experience was great!! Everything was smooth and efficient and was never pressured or rushed, I have to say it was so quick and easy it wasn't like buying a car but more like a fun day of hanging out with great people!!
Terrible service! Would not recommend to anyone ever. Spoke to Ali Mealey about a trade in Porsche. Was given authorization from a manager for a certain price for my vehicle. Was told to bring it in and receive a check. Once I arrive Ali was not available and a "Mike" helped me. I was asked several times how i acquired the vehicle and why it was for sale. (both of these are private and none of anyone's business) I was told i would receive a call about the trade in. All of a sudden now they are no longer interested. Thanks for wasting my time, gas, extra mileage on car etc. STAY AWAY FROM THIS DEALERSHIP! LIES
I was in the market for a new car and was debating between the BMW X5 (which I was currently driving) and the Audi Q7. John was very friendly, patient and knowledgable about the car. He took the time to show me all of the relevant features and was able to discuss in detail the merits of each car relative to the other in order to help me make an informed decision. He was motivated to have me join the Audi family, but was not at all pushy or too salesy in making the case for why I should choose the Q7 over the BMW. He was successful in his endeavor and I am now the happy, proud owner of an Audi Q7. Would highly recommend Audi Westwood to anyone who is considering an Audi.
I live close to Burlington, but for some reason they always quote jobs at a higher price than Audi Westwood. Both dealerships have friendly and personable employees but I just find the quality of service and the value a bit better at Westwood. I'll drive the extra 30 minutes every time.
I was doing research for my next car, and went in to check out the A4. Kevin was very friendly and answered all the questions I had. Furthermore he was very knowledgable about the car and presented all of its features to help me make an informed decision. I really appreciated the fact the Kevin was helpful but not pushy in anyway.
Kevin was courteous and knowledgable, he helped in an amazing way, he made me feel comfortable and made me feel like it was my own car, he was defiantly an amazing sales person i would recommend him to anyone who asks about an audi dealer. i am going to come back to Kevin for my next car in a couple of years.
Kevin did an excellent job. He was very knowledgeable about the car. Was able to explain all of the features of the car and showed us how they functioned and where each one was located. He took his time with us but was not an overbearing sales person. From all of the dealerships and cars that we looked at he far exceeded any other sales person from any other dealership we visited in his knowledge. His follow up with us was just right in letting us know he wanted our business but not in a way that was annoying. When it came time to actually do the deal he listened and worked with us to come up with a fair price. He knew his numbers and was able to explain the process of trade in to us. I would highly recommend not only the dealership but this sales person. I hope he is still selling cars when I get to the point of needing another one (hopefully not for awhile).
