AutoNation Chevrolet North Richland Hills
One of the best car buying experiences I've ever had. Completed the entire process over the phone and from start to finish and was completely satisfied. They were great!!! I had never purchased a car from the internet so I was skeptical about it, but their careful attention to detail and willingness to work with me was very reassuring. My niece lives near their location and went to look at the car on my behalf and even she was impressed with the car and sales process. When my 2007 jaguar arrived at my front door I was overwhelmed. It was in they exact condition they said it was.
I am writing this review to warn people, please do not trust this dealership with your money. It was a huge waste of our money.We purchased our vehicle from this dealership along with an expensive extended warranty 5 years ago. We were informed that this warranty would cover just about anything needing to be repaired on the vehicle within the next 5 years, and that while the dealership would be working on our vehicle they would provide us with loaner vehicle to drive. We have had a terrible experience every time we have taken it in to get repaired. The service department lacks in any knowledge of our warranty, lacks in communication, and tries to tell us that things listed in the warranty are not covered. It seems to be an act of congress to get the promised loaner vehicle, they try to charge you to fix more than you bring your vehicle in for, and once they gave me my car back when it had not been fixed.I took it in because the ac was not working, they called me a week later saying that my car was fixed, I paid the $100 deductible, and when I got in the car, the ac only worked on two settings, so I had to be late for work for nothing and leave my car with them for a one more week!
Staff was helpful and transaction was timely. Thank you for all of your help.
Robert was very helpful and the whole car buying experience went very smooth.
It was the best car buying oexperience I have had. Nick was awesome. I will definitely go back next time I am in the market for a car!
I gave a 10 because I made a appointment and it did go back and performed the oil change and rotation as scheduled. The staff was also helpful.
The service department was great. Pat was very helpful and friendly.The only thing that bothered me was when a salesman came over and started playing '20 Questions' with everyone waiting, trying to talk them into getting a new car. While I understand that your business is selling cars/trucks, I don't want a high pressure salesman trying to get me to buy a car when all I wanted was an oil change.
Nancy Sides was my service rep. She was so helpful. My experience with Autonation was great!
Sandra May was excellent to work with. The entire sales team worked to get the deal where we needed it. We are returning customers and always receive excellent service.
Awesome serviceNICK was and still is really good!!!!!We had really good experience !Very patient !!!Thank you!!!!!!
