AutoNation Ford East

4.7
Overall Rating
Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.5 Overall Facilities: 4.8 Quality Of Work: 4.5 Friendliness: 4.7 Pricing: 4.6 Overall Experience: 4.6


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My sales rep at Ford east
5
Leslie Duncan on 11/17/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I'd like to personally thank my sales rep and finance rep for finding me the perfect truck I desired the experience was great.

car maintenance
5
Valued Customer on 09/21/2016
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

good service process, fast, dependable schedule, good customer communication

AutoNation Review
5
Irene Wieland on 09/12/2016
Customer Service: 5 Buying Process: 5

Jessie Kankula helped me with the process of leasing a car. She was very knowledgeable about helping me choose the best car for my needs. She showed me all the bells and whistles the new cars have today and she let me know if I needed tec help on down the road I could give her a call. Thank you Jessie!I also want to thank Gerry for his help with pricing and making this transaction affordable and Jesse Cook for making the paperwork understandable.

Big help!
4.3
Larry on 09/08/2016
Customer Service: 5 Buying Process: 4 Overall Facilities: 4

Had credit issues,they got me a loan,car was ready when promised. Bought car as is,good deal,was content with process. Would recommend.

Car Service
5
Rhonda Hollis on 08/26/2016
Customer Service: 5

Inspected my car and advised that no repairs had to be made. Come to find that I only needed air in my tires and this is why my power steering light came on. Also, reminded me that I have a 10 year 100,000 miles warranty.

Titanium Escape 2017 lease
5
Bob Patterson on 08/24/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Joe Tripepi and Mike Walsh are great salesmen. Despite the problems in securing a car for me they came through in flying colors. Very professional.

Car purchase/ Autonation Ford
5
Daniel Palermo on 08/15/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

My Salesman Tim Myrick was excellent and helped me find the right car at the right price. Purchasing a car can be a very stresful experience but Tim made it easy......no pressure and no cheap sales pitches. He was there from start to finish and answered all my questions. Nice job Tim and thanks again for all your help!

New fiesta
5
Robb on 08/11/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

A seamless, no pressure transaction . I dealt with Earl Tate and Jessie Kankula and both were very professional. The finance manager didn't try to sell me any add one that I didn't want.

sales very decietful
1.2
robert k. on 05/29/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 2 Pricing: 1 Overall Experience: 1

Buyer Beware, Bought a 2013 ford focus se, originally salesperson told me that car was in minor accident and that the dealer fixed. 2 months into driving the radiator goes. Dealer replaced with no problems. But I later found out that the airbags were deployed. they did not tell me this. I took the car in for an oil change, and service left oil dipstick open which spewed oil all over engine and luckily if I hadnt checked washer fluid would have blown engine. Now Im stuck with this car. If I ever want to trade in I wont get as much trade in value due to the airbags being deployed. Knowing what I know about the car. I do not feel safe driving it. Please if you go to this dealer ask questions about car. get a car fax. The sales seem like they only care about making a sale whether its a new or used, and will take advantage you if they can. it feels as though this vehicle was siiting in back lot all smashed up and because i was in a personal situation (divorce/death of father)they rushed and put a band aid sort of speak on the car after they told me that it passed all their inspections that the dealer does and it clearly didnt.

Great experience
5
Doris Cutlip on 05/18/2016
Buying Process: 5 Overall Facilities: 5

Bradley Fryauff was an excellent sales person and represented Auto Nation very well.

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