AutoNation Toyota Arapahoe

Don't EVER get your vehicle serviced here! I have written proof my boyfriend and I would have gotten a price out the door of $900 while AutoNation is charging us $1754! They were not willing to negotiate a price and unfortunately they already fixed the mechanical issues on our 2015 Toyota Avalon. I spoke with Carlos in service who wasn't THAT bad to work with... and then I spoke to the General Manager - THAT WAS A JOKE! Complete jerk! Offered me $100 off! I laughed when he offered that!!! PLEASE DO YOUR RESEARCH BEFORE PICKING A DEALERSHIP TO DO MECHANICAL REPAIRS ON YOUR CAR! AutoNation WILL rip you off! I promise!!!! GO TO TOYOTA OF NAPERVILLE

2016 Tacoma, 14,000 miles-leaking front shock and cupping/feathering on all tires. They told me this is not covered by Toyota under the bumper to bumper warranty. How may used cars on the lot do they have with tires that have cupping/feathering? ZERO.. and they have ZERO Ethics/customer service... they do not warranty 36,000 miles bumper to bumper. They have a definition on everything... The shock is not wet enough... the cupping/feathering is normal. I am now buying a new suspension and new tires because its a safety issue. Warranty and Toyota care? What exactly does that cover? nothing apparently... I do not sell a product under warranty and say "too bad... you're stuck with spending $2500 out of pocket on a brand new truck...."

They were excellent and cared about us up until we bought the car. They had told us that we had completely paid off the car but then I went to the DMV to have it registered. The paperwork that the dealer had sent in was so screwed up that the DMV wouldn't issue us a title. I called Autonation to get it fixed. They claimed that they would fix it. I went back to the DMV and they said that they had received the new paperwork but it was also incorrect. I had to pay to extend my temporary registration, which Autonation said they would refund to me, but they never did. I had to call and insist on talking to a manager to get anyone to help me. The manager called the DMV, who told her that we were short on the sales tax. The manager called me back and told me that "their numbers and the numbers for the county were different." Like really? So now we owe the DMV $100 or else we'll never get the title to our new vehicle. I'm very dissatisfied that the dealer could screw up that badly. How could they really not know the tax?

Make sure you get your used car or truck checked out by a shop that knows how to do used car inspections. Bought mine with the gas tank falling out due to broken gas tank straps. Also had a tpms light on that was supposed to be fixed. I was told it was because of after market rims, but "tire pressures were good." When I went to another shop the valve stem caps were corroded and broke the stem when attempting to get them off. Also the spare has a sensor and it was completely flat. They missed a flat spare and the gas tank falling out. Wonder what else they missed. Do not buy a used car or truck here please. I will not bring my truck back even for the free oil changes.

In short, I took my vehicle in for very minor warranty repairs. The service department failed to repair the issues. I asked for a manager and was given the number of Dave Swofford, Customer Relations Manager. Dave was condescending, acted like it was not their problem, especially his, and bluntly directed me to another manager. I love my Toyota but this dealership is providing horrible service. Read the reviews. DO NOT take your vehicle to this dealer for service. The service department will not complete all repairs and the management seemingly does not care. My repair was a simple one, imagine if you needed a large repair and got the same service. Your choice..John S.

I have an old 4 Runner that I originally purchased at this location when it was under a different name. I always received good service for the few years that I used the dealership after that. Been several years since I was there but needed a new timing belt and felt the dealership was the best place to get that level of service done. When I dropped off my vehicle for the service the evening before my appointment they immediately were trying to up sale the service to include the water pump. I asked to be called when they had it apart. When they called the next day they reported the the Water Pump was leaking but were hesitant to let me come take a look. I conceded because I asked for some wiggle room on the price but was told that the prices were "written in stone." They also reported a leak in my power steering which I declined to have fixed because it was way out of my budget. When I picked up the 4 Runner and we went through the bill it ended up being nearly $1000 when I planned on spending half that. There was something like a $49 General Service Fee that I was also told is written in stone. Admittedly, there is not anything super tangible for me to wave around how this service department ripped me off but, there was a general attitude of, "You get what we give you whether you like it or not." Also, they "Best they could" bent my front skid plate back to its original position. I had asked for a quote on a new one and this was the solution they provided. While I appreciated this effort it was repeatedly brought up when I expressed my disappointment with the overall cost. So, if you are going to use it against me it no longer qualifies as a favor. Also, I know for a fact that many dealerships will try to soften the blow of such an expensive service by doing a quick vacuum or possibly even a power wash. Certainly not required but would have been nice. Might have made me feel a little less ripped off. Finally, I noticed that the paperwork shows the exact same mileage at check out as it had at check in. It also states that they test drove the vehicle. I have to assume that one of those is a lie.

I am happy with my new Prius and I received a better price than any other dealership was offering. As long as you are aware that the internet price does not include dealer added options you should have an easy purchasing experience there.

I stopped in today with a friend who was seeking to sell his car, I've worked at dealerships throughout the early days of my career, I purchased my vehicle from this dealership, from different ownership at the time, I researched the values of his car and knew the retail value compared to cash buyout values, the customer service was lacking, the sales team seemed more concerned with their private matters compared to the customer, the salesman after consulting with management gave us a laughable offer, our vehicle retailed at $13,000, they offered us $6000, we laughed at this and as we walked out, the managers literally mockingly laughed at us as we walked out, I've never experienced this level of zero customer service, Toyota and Autonation should be ashamed at the sophomoric display their employees showed to us, I will never return to this dealership/companyShame on you, you've lost a loyal customer and I will definitely tell everyone I know to not visit your college dorm level experience

Huge shoutout to George Hernandez. He did EVERYTHING within his power to make our deal work. He wasn't pushy yet very tenacious when it came to getting us what we needed/wanted. He listened to our needs and delivered. The price of the truck we bought was very fair and they gave us what we felt was fair for our trade in. Over all we had a great experience. He's very professional and friendly. Please go see GEORGE with autonation toyota and let him know we sent ya! Highly recommend. I don't understand the negative reviews on here!! (And no we don't have spectacular credit and don't make 6 figures a year. Just average joe people that needed a new truck!)

I am only giving this dealership one star because I cannot give them more negative numbers or 0! Over the new year weekend (2015), I bought a brand new 2014 Land Cruiser. I was a little hesitant to buy the vehicle because of the work ethics of their employees, now three months later, I really wish I did not buy expensive SUV from AutoNation Toyota Arapahoe, I wish I went to Mercedes or Audi, at least they have a better customer service, I keep calling to talk to a manager and I get the dead air phone game and no one could answer me on the factory defect paint issues, I WILL NOT BUY another vehicle from Toyota or deal with Auto Nation any more.