Berlin City of Portland, Inc. dba Berlin City Toyota of Portland and Berlin City of Portland, Inc. d

4.8
Overall Rating
Customer Service: 4.9 Buying Process: 4.8 Quality Of Repair: 4.8 Overall Facilities: 4.9


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BAY from Cumberland
5
Pats Fan on 11/21/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Purchased a 2016 Tundra in October 2015 from Steve Lawrence, great experience, he listened to my needs and found the vehicle I was looking for in the price range I wanted. When it was time to help my daughter purchase a car we went back and saw Steve. He worked up a nice lease package in her price range.

Nick Nadeau at Berlin City Toyota (ME). --- A+
4.7
Dan O. on 11/14/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 4

Nick was quick to communicate and talk through items in a direct matter-of-fact way. His attention to details was refreshing as was his commitment to his work.

The future looks bright!!!!
5
Lisa M. Raft Douglas on 11/13/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

One Sunday, I drove through your Toyota lot and saw a vehicle there that said 'safety, smiles and so much more.' I returned two days later, met your wonderful salesman, Nick and my hopes began to take shape. With fair salesmanship and integrity, Nick helped me to capture the future I was looking for: safe travels to family far away, smiles of fun enjoying driving a wonderful vehicle and loads of extra special things about owning this great vehicle! Nick took the challenge out of buying a car by being honest and a person of integrity. I will recommend him highly to friends and family and will seek him out years down the road when it is time to enjoy another wonderful car buying experience. Thank you for everything, Nick! You made the difference in my present and future! Thank you, Nick and Berlin City!Sincerely,Lisa M. Raft-Douglas

Toyota Tacoma
5
Rick D on 10/31/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

The best experience I've ever had purchasing a vehicle. Nick Nadeau is top notch. Never felt pressured at any time. He went out of his way to help us-much appreciated. I would recommend this dealer to friends. I bought what I wanted at a price that fit my budget. Berlin City A+

Good deal
5
BAY on 10/12/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Good experience, Steve Lawrence gave us good advice on a lease, made the deal as painless as possible. Would recommend dealership and will shop there again.

A pleasant surprise!
5
Vtdestiny on 10/11/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I was not looking forward to buying a new car. The last time I bought a car the salesman wanted to know if my husband would be coming in soon...ugh. Tyler greeted me at the door and was interested in putting me in the car I wanted right from the get-go. I wanted to go a bit smaller than my Honda Accord and the Corolla has comfort, style, good mileage, a large trunk, and is perfect for my needs. It all happened so quickly. I was stunned to drive away a few hours later in my beautiful new Corolla. I love, Love, LOVE it. Thank you Tyler!

See Melanie at Berlin City
5
Martha on 10/04/2016
Customer Service: 5 Buying Process: 5

Melanie provided terrific service - she is smart, fast, warm, and knowledgable.

Dave Campbell
5
Dave Campbell on 10/01/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

This was the least hassle and most fun I have had in purchasing a new vehicle in over 45 years. Mark Hunter was great to deal with, has a great sense of humor, provided excellent knowledge of the vehicles and presented no pressure at all.

Nick was awesome!
5
Melody on 09/24/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Nick went out of his way to keep the lines of communication open from the very beginning. He kept his word & made sure I was happy from start to finish! I love my new Rav 4 !! Thank you again Nick!

Its Easy
5
Midhun on 09/13/2016
Customer Service: 5 Buying Process: 5

I have contacted Berlin City Toyota for a quote , worked out with Stephen and it was amazing experience. Everything sorted out in emails, when I went to showroom, helped me with the finance options/got Special APR from Toyota and it all done, came out with vehicle.Stephen was very quick and knowledgeable to answer our questions and take decisions immediately .

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