Big Star Honda

4.3
Overall Rating
Customer Service: 4.3 Buying Process: 4.6 Quality Of Repair: 4.5 Overall Facilities: 4.6 Quality Of Work: 3.8 Friendliness: 3.8 Pricing: 3.9 Overall Experience: 3.7


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Truly a hassle-free experience
5
Joseph_Hoang on 11/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Danny Tran helped me at the beginning by giving me a great price so I came in to look at the vehicle. He greeted me and got the car brought out to the front. From there, I was helped by Dylan Nguyen, who made the car buying process stress free. I would say this was the most positive experience I have had when purchasing a car.

Trade in
5
Diana20 on 11/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Worked something out for us with the payments the process was fast and they explained the whole contract before signing and the staff was super nice they made sure we felt comfortable

Awesome
5
BRAD Williams on 11/24/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My sales person Stephen Hague was very knowledgeable and made the process simple and hassle free. Jeremy and Janet explained all of the details of the contract and did not use any high pressure tactics. I highly recommend Big Star Honda.

feels like buying a car from good friends
5
June Big Star Honda 111916 on 11/21/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I worked with Jafar and got helps from Lee and Burke. They were great. They guided me step by step, taking time and bearing me. I highly recommend these guys for your next car purchase.

Ms. Colbert's Review
5
Kwanza Colbert on 11/15/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Fantastic employees! They really take the time to listen and offer great deals.

Trade in
2.6
Wandarsmirez69 on 11/08/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 5 Pricing: 5 Overall Experience: 1

Geraldo called us for 2 weeks to go trade in are crv I told him I don't want him to waste are time and that's what he did. I was very disappointed with y'all communication.

Excellent honest car buying experience
5
Fhu on 11/05/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Dylan Nguyen was our salesman and he was great. He took care of all my questions and prepared everything we needed without any tricks to close fast. I was very specific what I wanted and Dylan gave me exactly what I wanted without any tricks or upsell. Bert did our final papers and went over some warantee options. He was also very expeditious and thorough. I point this out because I am very leary of car salesmen and hate wasting my time and being tricked. But Dylan was very upfront and all the contracts reflected exactly what we agreed on. I definitely RECOMMEND BIG STAR HONDA for a great car buying experience! In contrast, I went to Honda of Katy and that was the most frustrating experience of a dupe, bait and switch, and upsell.

Great buying experience
5
fhu on 11/05/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Dylan Nguyen was our salesman and he was great. He took care of all my questions and prepared everything we needed without any tricks to close fast. I was very specific what I wanted and Dylan gave me exactly what I wanted without any tricks or upsell. Bert did our final papers and went over some warantee options. He was also very expeditious and thorough. I point this out because I am very leary of car salesmen and hate wasting my time and being tricked. But Dylan was very upfront and all the contracts reflected exactly what we agreed on. I definitely RECOMMEND BIG STAR HONDA for a great car buying experience! In contrast, I went to Honda of Katy and that was the most frustrating experience of a dupe, bait and switch, and upsell.

Awesome sales experience. Great sales reps.
5
Anthony in Houston on 11/02/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Awesome sales reps and an even better floor sales manager!

Experience
5
robert on 11/01/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Excellent experience! Steve and Anthony were a pleasure to work with!

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