Big Valley Ford

I reluctantly went to this dealership only because it was the nearest Costco dealership. I was reluctant because I had had an unsatisfactory experience at the delership several years back. WOW what a change!!! No more vultures in the parking lot. No more shifting the buyer from one person to another with each new person adding more pressure. The atomosphere in the show room was very relaxed. Martin Esparza is an awesome sales person. No high pressure and very knowledgeable about the vehicle I wanted. I had already "built" the vehcile I wanted on Ford.com. Other area dealerships had advised me the vehicle I wanted would have to be special ordered (6-8 weeks delivery time). In less than 10 minutes Martin found the exact vehicle I wanted at a dealership less than 50 miles away and it could be delivered the next day. The Finance Department had the documents ready when I walked in that office. Total time in the dealership was less than 2 hours. When I picked up the vehicle, Tim Smith provided a very detailed introduction to the vehcile's amentities and accessories (and there are a lot). I have always liked the BVF Service Department. It is a definite plus to now have the sales department on the same customer service page!

I went to this dealership to purchase a new 2013 Ford Flex. This dealership did not have the car that I wanted and said that they could get it for me so I signed the contract and made the purchase. I waited for a week with no phone calls to tell me what was going on. I called them to find out that they were 90% there with the deal. I waited another 3 days and no phone calls. I called them again and told them I am going to go buy the vehicle they were trying to get from the dealer and they said no problem.I purchase the vehicle from the other dealer and it came with a bad lift gate motor. I thought no big deal i will take it to Big Valley to have it fixed. This is where the trouble started. I brought the car to them and they took it around back to verify the problem. Then after around 45minutes or so they brought it back out. Steve in service said they will order the part and call me when it arrives.After leaving Big Valley Ford I found damage to the lower dash area around the stereo that was notices by both my wife and I. This damage was not seen there prior to my arrival at this dealership.I called the service department talked to Steve and told him about the problem and also told him that I have notices a problem with my hood alignment to the fender on the right side. Steve said bring it in and we will take a look at it.As soon as I pulled up to the service department Steve came out and I could tell right away that he was already prepared to deny me service. The first thing he said was that they did not do it and that the hood problem is a trim problem and that I need to take the car back to the dealership were I purchased the car.I find this completely unacceptable; Steve at Big Valley Ford Stockton, CA is basically saying well you didnt buy the car from us so we are not going to help you. How does Steve know that the damage to my dash on a new car with less than 300 miles did not happen as a result of one of his mechanics dropping something or does he have video on his mechanics?After taking the car back to my purchasing dealer they said no problem and told me that i can take the car to any dealership for these problems because the hood problem is a factory trim problem and the lift gate is also a warranty problem. He said he will personally call the dealership near me and have them take care of the work and that he will purchase and ship the dash piece to the dealership near me which will be ELK Grove Ford.I will never again do business with Big Valley Ford of Stockton, CA and it just goes to show me that Stockton, CA is going to the dogs in a hand basket and Big Valley Ford is right there with them.