BMW of El Paso
Thank you to Brandon Arpin for being the BEST service advisor. He is always so professional and extremely polite! He is attentive and strives to get my X5 serviced quickly every time. Thank you Brandon for your hard work and dedication!
Took my vehicle for replacement of a battery. Service representative informed me that vehicle may not be ready same day because they may have to order the battery. I replied, you are the dealer! He replied "well, there are shortages everywhere". "I wil call you and let you know". I did not receive a phone call from him at all. At 16:00 I called and he stated "young lady, your car needs a battery". I replied, yes, that is the reason I took my car there for. He replied "did you leave your car with me". I replied yes, this morning.. He replied, "let me see". Well, are you going to need a ride? I replied yes. He stated "I'll give you a loaner and your car will be ready tomorrow". He then proceeded to tell me the total cost of replacement. This morning at the dealer, I was shown the invoice and I noticed that there were extra charges that I did not approve. Mr. Tealer, the service representative, said "it's an oil change" I replied"I never received a phone call from you asking if I wanted an oil change. "He replied" you asked", I replied I asked for the specials but I never gave approval for the service. He replied "I'll just take it off". Then there was an approximate 30 minute delay processing a refund on my credit card. This has been the worst experience I have gone thru since I purchased the vehicle back in January 2010. What happened to being the best car dealer in town? Personal service and a caring attitude? Explaining charges, calling the customer before performing services?I hope this dealer goes back to the way they used to be. I love BMW.
I just purchased a Mini Cooper S Hardtop from BMW & Mini of El Paso. Luis Ramirez, the salesperson helped me to pick exactly the Mini I was looking for. His overall knowledge and patience (I am very demanding) is to be commended. Along with the sales manager, and finance officer made me feel appreciated, and I drove off with my new Mini happy and confident that I made the right purchase.
We have always had a great experience at BMW of El Paso. We have bought two cars from them and have been very pleased. We have received proactive service calls as well, which I found to be a nice touch.
I bought a used vehicle from them and took it for an oil change. It took them 3 hrs to.do the oil change. I pick up my vehicle and drive it home. I park it in the garage and noticed that it was leaking alot of oil (huge puddle). I call the service dept. speak to Martin (I think) to which he can not give solution to the problem. So I drive back show them the leak and still no solution. He walks away at ties to locate the tech. Who worked on my vehicle to which he was unable to locate. He then tells me he needs to keep it over the weekend so they can work on it. No offer of a loaner vehicle. No acceptance of responsibility. Keep in mind an oil change took a weekend and 3 hrs. Monday comes around and I check the oil gauge at the dealership and its still low on oil by 2 qts. I show the manager and still insist its ok. I had to take it to another dealership to which they agreed to it being low on oil..worst customer service. Dont recommend to take your car for service.
Though I didn't purchase my 2010 BMW X3 from BMW of El Paso, the service this vehicle has received in the past five and a half years has never been disappointing. As with this most recent service, the turn around was quick, communication with Samantha Kirtle was clear, timely and effective.
WILLIE GARCIA PROVIDED GREAT CUSTOMER CARE. I WOULD PER FER THEM NOT TO DO A COURTESY WASH AND WISH THEY RESPECT THE THING IN THE VEHICLE TO KEEP IT CLEAN.
the sales experience had surprises; sly movesboth brands are great so is the service.follow up was also a....i guess you can also call it surprising
We came to this location when it was run by another owner and were dismissed from the onset. It left such a bad taste that were it not for the i3 and Frank Valladolid, we would not have returned. Frank, Luis, Omar and Jasmine have shown exceptional customer service in that they have done everything possible to ensure that our expectations are met. Guillermo in financing and David, the Genius, have also provided exceptional customer service. Were it not for the warm greeting and prompt, friendly service with which we were met, we would not have experienced the BMW quality that now has us considering purchasing another vehicle from BMW of El Paso. Please make it known to these fine people how very pleased we are with our purchase and with their exceptional customer service; they are a credit to your company!
Providing an unbiased review based on my personal experience at BMW of El Paso. Both BMW's I have owned have been serviced at this dealer, so far they haven't let me down; my SA has always been Samantha Kirtley and she has provided the best customer service by far. Their Sales & Finance staff is the best to deal with, they make your buying experience as smooth as possible; not to mention their Parts Dept which is highly professional and have an excellent CS. They could improve a bit on their car wash quality assurance after car has been serviced since it is poorly washed, dried & vacuumed, those white dried up water marks are hard to rub off, thus my 4 star review. Overall I'm very pleased with their service and would recommend BMW of el Paso
