BMW of San Antonio
First time BMW experience ( 320 i ) and let me tell you, it could not have been a more pleasant experience. Lisa Robinson ROCKS !!! I came in with high expectations and all my expectations were met and then some. Lisa is very knowledgeable and extremely thourough in every aspect of the car buying experience. She was kind and very friendly to myself and my wife. Oh yes my wife bought a car as well ( 428i Gran Coupe ) of course from Lisa.
Ms. Jenny De Hoyos was an excellent client advisor. She was courteous and professional. She listened to our needs and was quick to respond. She made an extra effort to satisfy our expectations. She was efficient and organized. She valued our time and opinion. She made our car buying experience so much easy. We loved loved her service! Thank you so much Jenny!
I recently experienced a tire failure on my BMW. Moreover, I was visiting the Medical Center late in the afternoon when the problem surfaced. I called BMW Roadside Service, and they were quick to dispatch a tow truck. Excellent! I anticipated a problem in arranging for a loaner from BMWSA on short notice, and very near the Center's closing time...not to mention rush hour traffic. I called Lou Gatti (Svc. Mgr) for help. Without fail or hesitation, Lou arranged for the delivery of a loaner to my location. Exemplary!! Thank you Lou, and also thanks to your staff who made all this happen. You are the VERY BEST!Rodney Rice
Great people, the best customer service and awesome automobiles. Thanks to Peter Albarian who is still taking care of me even from his vacation out of state. Shout out to Jill and Brad Likkey in financing for sealing the deal. True customer service like the old days. This is an awesome group of people who care about the clients needs and wants. I had four people help trying to help me on my last visit and I already purchased a car. Wow is all I can say. Love you guys
My 5 star rating is based on the exceptional service provided by Biju Pillai This was by far the best car buying experience I have ever had. Biju Pillai listened to exactly what I wanted, worked around my schedule, and made the process as painless as possible. I am completely satisfied with my purchase and the entire experience. Based upon the incredible experience Biju Pillai provided, I will definitely be a long time customer of BMW of San Antonio. I will also be referring my friends and family to BMW of San Antonio because I am confident they will be blown away with the attention to detail and service that Biju Pillai provides.Thank you so much, I am greatly appreciative of your service and professionalism.
I have purchased 3 new cars over the last few years with the assistance of Jerry Aguilera and I cannot say enough great things about him as well as the BMW dealership of San Antonio. Jerry has been instrumental in all of the sales! He exceeds the standards with his overall knowledge of BMW as well as his exceptional customer service skills. My scheduled maintenances with all of my vehicles have been hassle free....drop off car and leave with a loaner....or they will take/pick up from work. I have yet to have a negative experience with this dealership and highly recommend BMW of San Antonio....as well as Jerry Aguilera to others!!!
Lisa made buying a car easy and hassle free. She's very friendly and detailed.Thank You
My husband and I recently purchased our second BMW on (8/30/2016). Jay Cruz was our advisor and I have to say that he could not have been more pleasant, professional, knowledgeable and efficient! This was hands down the most stress-free car buying experience we have ever had. Jay was on top of his game no matter what questions we had. Our car had a slight problem we noticed after driving it home 170 miles away and Jay responded immediately and advised us how to handle getting it serviced at home (which was corrected promptly). He then followed up to ensure the problem was addressed. I would highly recommended Jay Cruz to anyone looking to purchase a BMW. He is an asset to the company and was a pleasure to work with.(Mark and Teri Sanchez, Corpus Christi, Texas)
I will confidently recommend this dealership to all my friends. Ricky Barrow, my service advisor made this experience a very positive one from beginning the end. He was very professional, personable, paid attention to every detail, communicated well. He facilitated the repairs by proficiently dealing with my extended warranty company. The location is less than desirable/accessible and the receptionist appeared less than competent (hung up on me the first time I called, and asked the same questions already answered). However, the customer service received from Ricky and the quick turn around on the repairs made up for the inconvenience. As far as the completed repairs, I am unable to confirm or deny the quality of workmanship....only time will tell.
I was debating whether to use the BMW dealer in San Antonio or Austin as I reside in an area somewhere in between the 2 locations. Decided to try San Antonio first and I am absolutely thrilled with my service experience. My service advisor and assistant manager RICKY BARROW, was by far the most professional advisor I have encountered yet. I have owned BMW vehicles since the 1980s and resided in California and Oregon. Though I have overall been pleased with the past experiences, some aspects were lacking. Ricky was very professional, detail oriented with great communication skills. He facilitated the repairs and was a great liaison between the service department and my extended warranty company.The repairs were completed in a timely manner and the I was provided with a brand new loaner vehicle. Little details (such as my garage door remote being left in the loaner vehicle, small error on the invoice) were not missed but addressed quickly and efficiently. My vehicle was spotless and immaculate when it was ready to be picked up and the wait time was reasonable. This dealership is well represented by their employees who strive to make the experience flawless and deliver quality service, Mr Barrow being the prime example.I will confidently recommend this dealership to all my friends. If I could change anything about this dealership, it would be the physical location for easier accessibility. The quality of repairs will be determined by time.
