BMW of San Francisco

This place shouldn't be in business. They are knowingly deceiving and I would never go there again.There are reviews for this place on other sites that warns people that their used cars aren't real so I was really hesitant and careful when I saw a car advertised that I was interested in.Over the course of a week, I sent them 3 emails, texted and called multiple times to different people (Mico Silver, Kevin Wu, Lisa Gonzalez) to make sure the used car we saw advertised online was actually going to be there. I even texted twice on the day we drove 1.5 hours in traffic to make sure the car was still there. They all assured me that it was, with one email even going so far as to say that they've been in the business for over 50 years and they maintain the highest customer ratings.We arrived on time for our appointment with Mico and proceeded to wait 20mins for him to show up. He never did show up so we were assisted by someone else. They couldn't find the car I was interested in, which was still advertised but it wasn't actually listed in their inventory. Someone else then said the car I was interested in "must have sold that morning", even though I'd been in touch with them twice earlier that day to check the car was still there. I questioned their integrity and asked how they could run a business like this and they shrugged!As if that wasn't bad enough, they then tried to sell me a car that was $3,500 more, which had more mileage, was older and were missing some of the additional features of the listed car.I'm certain the listed car never existed in the first place. What a waste of time. Now it's been weeks later, the car I was interested in is still advertised on multiple sites, including their own website. Don't be a fool like I was and get duped by these people. Save your time and go to a reputable and trustworthy dealer. This dealer should be investigated for consumer fraud.

Simply the worst BMW dealership in the Bay Area. While my vehicle was being serviced, items were STOLEN. The service manager promised to look into it... apparently looking into means completely ignoring my emails, never returning 1 of my voicemails, and being completely unresponsive with re: to how to rectify the situation. I've been to concord bmw, berkeley bmw, and bmw of marin. All are fantastic shops with great reputations. The SF dealership gives BMW a bad name. AVOID this establishment and drive over one of the bridges - you won't regret leaving the city for service and/or a purchase. This place is horrible.

Check Engine Light came on my 2012 BMW X5 35d with 68,000 miles. I scheduled an appointment and took my car to the BMW of San Francisco Service Department. Service Advisor Henry Iglesious informed me that based on performed diagnostics Low pressure EGR valve needs to be replaced and it would cost me about $1,600. I asked why EGR valve (that is part of the emission) is not covered by California Emission Warranty (that is 7 years / 70,000 miles) and Henry said he would research and call me back. Henry called 15 minutes later and informed me that the technician made a mistake and "EGR valve controller" needs to be replaced. He also stated that the replacement of "EGR valve controller will not be covered by California Emission Warranty, and the cost of the repair would be $950. I declined the repair but Service Department Manager refused to release the car unless the $195 fee for diagnostics is paid. I took the car to Fremont BMW Service and they diagnosed that Low pressure EGR valve needs to be replaced. Low pressure EGR valve" was replaced and the repairs were covered by California Emission Warranty.

Kamal Mamedov told me to "go look for another car" when I asked him to match the quote from another dealer. When I emailed him, out of courtesy, to let him know that I decided to go with another dealer, and thanking him for his assistance, he said: "Too bad, could have had much better deal. Good luck."I would never buy anything from Kamal.

I bought a used car 5 days before Christmas from this dealership. I know the car was sold as is with no warranty, and part of it was my fault to have the car not inspected before buying it, but I thought I was dealing with redouble dealership. So I trusted them. After few days I noticed the car wasn't running normal. Since it was during holidays I didn't have time to take it to the mechanics and, After I took it to two different mechanics they confirmed my worries that the car has a transmission problems. And the problem was there before I bought the car. I called them right away after but they said it wasn't their problem anymore. That was only 3 weeks after I bought the car. Here is the kicker the person I talked to told me that if I would have called them 2 weeks after they might have been able do something. Not sure how one week would make a big difference. I really feel like they knew about the problem but they did not tell me and I really feel like I was defrauded by them.. Thanks for ruining my Christmas. . I wish I would have read the reviews on this dealership before I went there. Seems like I'm not the only one that got burned by these people I know I don't have a lot of options but I do know I have some options. First thing I will report them to the BBB then I'll go from thereDo yourself a favor stay away from this dealership. I know most dealerships are dishonest but this one takes to the whole new levelread the reviews especially on yelp and you will see for yourself

Still waiting for second key fob and spare key from a used car sales purchase on 10/10/2014 . Was not told there was only 1 key fob until all paper work was done and "key" was handed to me to go home. Asked for 2nd pair of keys and was told to check 1-2 weeks later with Thomas Baboin. 2 weeks went by, not a word. I e-mail Thomas. No response. I call him 2 days later and he said he "checked" yesterday and couldn't find out anything about the key but he will keep me updated. It's been 2 months and not even a response from the 1st email or a phone call back.

Carlos Moralejo made my purchase experience very easy. My purchase of the BMW X6M was very smooth,fast and to the point.I strongly recommend any New or Used BMW buyer to ask for him In order to not waste an hours In the store.Thank you Carlos.Tomasz

Pretty horrible overall, only dealer in SF , so have monopoly. When xxxxx occur, GM Greening conveniently disappears & doesn't even return phone calls or messages. They are very concerned about their IMAGE & solicit good reviews, there main focus besides making $$$$$$$$. Owner Schmidt gone, counting his $$$$ I think. GM Greening is his brother-in-law.

Routine service resulted in an additional major engine issue that did not exist when the car was dropped off for service. I dropped my car of for routine service on 6/5/13. I retrieved my auto the evening of 6/5/13, paid for the services rendered ($569 via credit card) and left the facility only to find out after 5-10 minutes of leaving the facility, that the auto would not engage in reverse. I immediately returned to the facility and allowed them to keep my car overnight (6/5/13) to diagnose. The Assistant Service Manager I worked with was Janice. C. Abad. After many inquires I had to make the following day, 6/6/13, they determined my entire transmission would need to be replaced due to this issue. I had never experienced an issue with engaging reverse with my auto, and the problem only surfaced immediately after picking my car up from their facility on 6/5/13. After 5+ calls to the facility for resolution over a 2 day period, the Service Manager (Patrick Day) and I discussed the issue and he would not take responsibility for repair. Mr. Day offered a modest discount only to resolve the issue, without accepting responsibility. Total final offer to resolve amounted to $4,095. It is important to note that I had never experienced an issue with the transmission, that my visit to the facility was for routine maintenance and not to repair the transmission. Upon noting the problem with reverse, I immediately returned to the facility without delay (5-10 minutes only). It was my intent for them to identify what the issue was, accept responsibility for the issue, and repair the issue. Simply put, this did not take place and it required my repeated attempts to engage and get an answer from them.

In July, 2012, I purchased a 2012 BMW 335i from this location. Not even two months later, the vehicle was in a collision and requiring repair.I brought the vehicle to German Motors Collision (same ownership) and they repaired the vehicle and upon examining the vehicle, it was flawless. There were programming issues, however, and the vehicle needed to be sent to the BMW on Howard St for reprogramming.I dropped off the vehicle here and borrowed a loaner vehicle. When I returned to pick up the vehicle and to return the loaner vehicle, I examined the vehicle to notice that the ENTIRE vehicle was buffed. The vehicle was buffed so poorly and at such a speed, that the entire paint job looked like a hologram. I notified them of this, and stated that I under no circumstances, EVER, authorized them to do this to my vehicle; it was brand new and had no need for such a service, let alone such a poor quality. They agreed to take it back and polish it.I returned to pick up the vehicle, but was only able to see it indoors. It looked better, but I couldn't see anything. It wasn't until a week later when the vehicle was dirty that I noticed these issues remained.To this day, six months later, I have called the BMW of San Francisco weekly/bi-weekly in efforts to address this. I have left Michael Greening over 10 voicemails requesting his callback - but to no avail. I have left Patrick Day just as many, but with only one call-back to my voicemail. I have asked to stay on hold for a manager, but will not be allowed. The vehicle has been detailed three times, totaling over $1000 in fees - but the damage is irreparable. The business practices here are appalling. They are avoiding my requests entirely, and will not even respond to me. Stay far far far away.