Bob Rohrman Schaumburg Kia

Purchased my car from this location in April and my wife recently just purchased her new car. Staff remembered us from my purchase in April and helped my wife with the entire buying process. Super friendly great staff

Mark the manager is the worst person I have ever seen. Lied to me about the price. Lied about the car. And kept staring at my wife. Unbelievable. Bought in maperville at another dealership and they were great!

Things started off great when I purchased my used car. But then things went downhill. Broken promises, phone tag and constantly changing management. In the end buyer beware, they are all nice and happy until they get their money and impossible to work with after that.

I went in to buy a car for the first time by myself and was able to get the exact car for the price I was looking for. Zak was very helpful and knowledgeable and was very willing to assist me. He explained all the options that came with the car and even synced my phone to bluetooth before I left. Teddy in finance could not have been more pleasant, he took the time to explain each form that needed to be completed and answered the many questions I had. I was apprehensive buying a car on my own and I could not have asked for a better experience. Great job all around at the dealership.

I was in the market for a new car and test drove the 2016 Kia Sportage I was amazed how nice this car is . I delt with Patrick at Shaumburg Kia and it was a good smooth transaction with no kinks like I experienced at other stores I was at . I would recommend this store to family and friends if they are in the market for a new car. I will return in the summer as my daughter will be looking for a car.

I left this dealership beyond happy!!!! My experience was like no other at any dealership and I've been to plenty..... Everyone I dealt with was beyond nice and helpful not pushy in any way!! I was very impressed with John L. who went above and beyond to help me not only get the car I wanted but my payments as well I can honestly say I've never dealt with a salesmen like John when I say he is like no other I mean that.....Well with this said I'll probably just own Kia's from here on out as long as John L. is my salesmen every dealership needs more salesmen like John L. A lot more people would have a whole new out look on buying a car!!! Thanks again John for everything your amazing at what you do!!!

I saw an add for a 0 down first 5 months free lease deal on a 2015 Kia Optima and thought "wow what a great idea". Well from the minute the salesman looked at the add and said that he would have to check if it was still valid till I walked out was almost 2 hours, and this was AFTER I was finance approved earlier in the day. I still had to complete a financial application with the salesman because "he doesn't have access to the finance department files" which I still don't understand. Then the 0 down ended up being $2,279. The explanation was "tax, license, title, doc fee, 1st month lease payment (so much for first 5 months free) CUR (still never received an explanation as to what that is), destination fee, paperwork fee and more that I don't remember. When I asked what the breakdown was for all the fees the salesman looked at me and said "well I guess I can go find out for you". It was obvious that they had no intention of honoring the add or getting a last year model car off their lot so I wasn't going to waste any more of my time. I have previously purchased 4 vehicles from other Bob Rohrman dealerships and NEVER had this kind of experience which is why we went back for this deal. And when I asked the salesman if there was anything they could do for a repeat customer and he literally had to hold back his laugh. No wonder why they had 2013 new vehicles on their lot, this sales staff and manager obviously would rather have a full lot than sell cars. Looks like I'll be taking my business to a non-Rohrman dealership.

We found listings for a particular used Kia on cars.com and other websites (including the dealership website). Features and price looked good, so I inquired through the website to confirm the car was still available. I got automated email replies from a sales coordinator, as well as the manager, saying I would be well cared for. A very young salesperson did call to ask what I was interested in (why he would not know this, I have no idea); when I gave him the car's stock number, he said he would have to learn more about the car and call me back. I didn't hear back, so when I followed up, a different very young salesperson said they were busy and he'd take care of me. The car was listed as new, but had 8,800 miles on it and a record of two different titles; what was the story? He confirmed the car was available but couldn't answer my questions about it. I asked him if he'd email me some info and he said, "I'm not really a techie kind of guy; I don't use email, why don't you come in?" (It's 2015: Who doesn't use email?) My wife also called and asked if the car would be available if we came in on Saturday to see it. She was assured, yes.Long story short, after several somewhat frustrating days of email and calls, all encouraging us to come and see this specific car.... When we got there Saturday, no one really knew who we were or what we were talking about, and, after learning about us and being shown the listing for the car we wanted to see, it was no where to be found. After waiting for more than an hour, getting increasingly steamed, we were informed the car was at a different location, and in fact had already been sold. I pretty much blew a gasket. We were then offered a chance to drive a new version of the model, so we could at least get the feel of it. We were adamant that we did NOT want to buy new but, so long as that was fully understood, we'd invest some more of our time and at least salvage the visit by getting my wife behind the wheel. After the drive, instead of being given information on a search for another used model of our liking, we were asked if we'd consider buying new. This time it was my wife's turn to get mad (by this time, I was no longer angry, just exhausted. We'd been at the dealership for 2+ hours).I'd like to say that this amounted to "bait and switch," but honestly, I don't think this sales team is even smart or skilled enough for that. They're not bad people, really. But the place is simply not well managed, and the staff is made up of apparently low-paid and poorly trained people who deserve better. Please do not waste your precious time here.

Potential Buyers Beware!!!!! Worked with Omar and Eli and they said they could help me get into a used car. Upon looking at a few guys, they were able to get me approved for a loan. Yes, my credit is bad and I was expecting to pay high interest rates, but what happened next is unbelievable. They showed me a Scion TC that is listed on their website for $9,000. They told me my payments would be $460 a month for 48 months. (I was even putting $1,000 down) Needless to say, I said No Thank You and left.You do the math. That's $22,080. Omar began to say well your credit is bad and that's 25% interest. Ok, but that means this car is more then $9,000. Lets do the math. Lets say I was buying a car for $10,000. 25% on 10,000 = $2,500. Tax in IL is about 10.5% Average DMV Fees are $99. So that makes is $10,000 (car) + $2,500 (interest) + $1,050 (tax) + $99 (DMV Fees) = $13,649. Take that and divide by 48 months 13,649/48 = $284.35. Where is the missing $175.65 a month coming from? Doc Fee? How much are these Doc Fees???? Let's be real here, this place is trying to take advantage of a person who has bad credit. I'm not giving this place 1 star because of the interest, it deserves 0 stars for the trying to play with the numbers. I understand buying a car is frustrating but please take my experience as a warning to others. You have other choices. Be smart, even if your credit is bad. You don't deserve this kind of treatment.

I came to the dealership with my parents based on a family recommendation to check out the Kia luxury cars. We asked to check out the SUVs, cadenza, and their luxury car. They only had 4-5 cars in show room none of which were luxury brand. Salesmen directed us outside in the cold to check out the cadenza and the k900. He said he would get the key. Took 10 mins he got the key for cadenza and we checked it out. After which we wanted to simply checkout k900. The sales guy didn't show us the car. They said let me bring the expert sales guy for the Kia900. So we said ok, he came out. Still no keys in hand. We explained we wanted to see the car ...he asked if we were going to buy the car. I asked to simply see the car from the inside. He wouldn't even get the keys for us to see the car. They wouldn't show us the car from simply our appearance even if we could afford a $70k car in cash. Awful service!!! The manager and their salesmen ship is the worst I've seen in Schaumburg. In comparison to the other dealers, this is a low class hole in the wall place of a dealer with poor salesmen. If you can't even show case your luxury brand car, why have the car on your lot?? They expected us to make a purpose without stepping foot in the car, not test driving it, and simply look at a picture! Talk about a useless dealership with the worst service. Do yourself a favor and do not go here. We ended up walking out.