Brattleboro Subaru

4.8
Overall Rating
Customer Service: 4.9 Buying Process: 4 Overall Facilities: 4.8 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.8


By clicking the button, you agree to our submitted.

Best experience at car dealership--ever!
5
Impreza83 on 11/21/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

If you're in the market for new or used Subaru don't walk-run to see Laura Chapdelaine at Brattleboro Subaru. I've owned and/or leased probably 10 to 12 vehicles in my lifetime and I've NEVER felt as comfortable with a car sales process as I did with Laura. My husband and I needed to trade in our 2007 Impreza for a 2016 Impreza. Not for one moment did we feel pushed, pressured, or manipulated into the sale. Laura has a natural style of letting the car sell itself but she made everything SO easy. From knowing when I needed coffee after a long day, to playing with our five yr old during the financing piece. I can't recommend this dealer more highly--as long as they retain Laura!!

Laura Chapdelaine is wonderful to work with!
5
virginia21 on 11/15/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Working with Laura was easy. She not only listened to my needs but really HEARD me and helped me to find that right car. A car that perfectly meets my needs. It was wonderful to drive away knowing I made the right choice. Thank you Laura and thank you Brattleboro Subaru.

She was great!
4.8
Colrain, Michael on 10/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

My salesperson, Laura Chapdelaine, was so helpful and professional through the whole process of trading in my Subarus for a new one. She picked up one of my cars and brought my registration to my home which is over thirty miles from the dealer. She also truly took the time to explain the features on my new vehicle. Her patience and kindness were exemplary. This is my fourth new car from this dealer. I must approve of it!

They are tops!!!
5
Parisian country on 10/22/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My salesperson, Laura Chapdelaine steered me through the entire process and kept in touch after the sale to make sure all went well. She is TOPS!!!

They pulled off the seemingly impossible
5
AaronP on 09/28/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I emailed Marie with a bit of a tough situation. I have bad credit due to a voluntary repo a few years ago, along with some other issues. Ontop of that I only had about $1,500 cash and no trade. My current car was done with the inspection about to run out in about a week. After talking back and forth through email, Marie personally called me and went over their bad credit financing, some possible options for vehicles, as well as more details about what I was looking for. I went to Brattleboro Subaru and met with John who Marie had explained my situation too. Marie came down and introduced herself and offered to help in any way she could. John was great. He listened to me on what my budget was, as well as what I would and would not want in a vehicle. We took a look at some options that might work. After running my credit, it looked like we'd be doing financing through credit acceptance and I had some options for vehicles. Surprisingly with an extra push from the dealership, they were able to get me approved for conventional financing, with only $1,500 down with a payment that fit my budget. I ended up with a very clean, one owner 2012 subaru impreza sport. It also is a Subaru Certified Pre owned, which means I ended up with a full warranty, as well as road side assistance. Going into this situation I completely expected to either end up with a vehicle I really did not like, a huge down-payment, or a monthly payment I just couldn't manage. Now I'm well on my way to rebuilding a credit, with a car I actually enjoy and a payment I can afford!

Great First Time Car Buying Experience!
5
bradley plunkett on 09/14/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Tom McFeeley is a class act, and a very honest man. I knew from the start that I wanted to buy my car from him after a very positive experience speaking with him when I walked into the dealership, but I shopped around for the best price at nearby dealerships, and he was able to undercut the best offer I received. I also was a first time car buyer, and purchased a 2017 Subaru WRX, despite having NO experience driving manual. We made it part of the deal that Tom would teach me how to drive my new car, and he followed through and was willing (it took guts!) to teach me how to drive for two hours after he got off work on a Friday! This just shows the kind of guy Tom is. Although I haven't interacted with many car salesmen, I have trouble believing they are as trustworthy and pleasant to do business with as Tom. I would highly recommend him to anyone looking to purchase a Subaru in the VT/NH area.

A great car buying experience
5
gabe on 08/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Billy is not your typical car salesman and was direct, honest and I did not feel pressured in the least. It was a pleasure buying a car from him.

The financial manager saved the day!
4
Ikanovsky on 08/26/2016
Customer Service: 4 Quality Of Work: 4 Friendliness: 4 Pricing: 4 Overall Experience: 4

I can't say enough about the financial manager Nathan head! I was definitely a challenging customer and I was ready to walk out the door ( in tears) with out my much desired Subaru Forester. Luckily I ran into Nathan and he took me under his wings and made everything better. Not only did he help me figure out how to get the car I wanted, he explained everything every step of the way. If anything could go wrong it did and getting a good finance rate required many phone calls to untangle some old credit mess but Nate helped me and waited patiently while juggling all the additional duties and customers he had that day. Nathan was amazing and I hope that he gets the recognition he deserves for turning me into a now loyal brattelboro Subaru customer

Excellent customer service-
5
ELux on 08/21/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Both Laura C. and Mike M. went above and beyond to help me. The buying process was easy, even with me living 300 miles away. Both have been very responsive to questions through email and through phone calls. My new car is perfect! Thank you!

The definition of customer service!!!
5
JPP on 08/16/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

I actually ended up buying a vehicle from another dealership, but can't imagine finding a more attentive, knowledgeable, and professional sales person than Laura. To sum up my experience, she e-mailed to congratulate me on my new car when I informed her that I had made a purchase elsewhere. If that's not integrity, I don't know what is!

GO TO ALL DEALER LISTING