Briarwood Ford

Sales staff was very friendly and good to communicate with, however management is unwilling to negotiate on their used vehicles which is uncommon in my experiences. Will not go back for a used vehicle.

One of our concerns was the passenger front tire. We were not informed what measures were taken to fix this. We were a little confused by how the final costs were decided.

Andrea Kanerva in your service department is outstanding. She was very prompt in returning phone calls while I car was undergoing repairs and keep me informed through the process. Customer service like that is why I will be buying my next car from Briarwood and will be a life long customer.

Very quick service and fully accommodating! Service manager is excellent and knowledgeable.

I had another great experience with Mark Garcia of Briarwood Ford in Saline MI. Mark has been my sales person for over 5 years.

Always great service!! I have been a customer of Briarwood for years. Mark Garcia is my salesman, always takes care of me.

The experience was all right but the display was not set to where I keep it [DTE]. I can't get to back to that display message. I have been in twice since but can't find anyone available to reset it. I'll try again today or tomorrow. I had the Explorer in last week. Frank Stukenborg

Briarwood Food overall was a great experience from the first greeting, to the efficient process of finding a car, to the great popcorn they make! I would recommend my family, friends and even strangers to do business with Briarwood Ford.

As always, when working with Andrea - My Service rep, she goes above and beyond to help me out with scheduling, communicating about the parts, and working with me on how to work out the expense so it works for my budget.

Paul is always amazing and explains what work needs to be done