Brighton Ford
Just purchased a 2016 F150, contacted dealership through internet department, called them, set up time to look at truck, they immediately pawned me off to a floor salesman which was an excellent guy, decided to purchase truck and it went downhill from there.. got deal finalized and filled out all paperwork and it comes back with my ex-wifes address???? They got it fixed after explaining that it is not my address, then go to Rudy in Finance department, he will not be HONEST with you, tells me I can go with Compass Bank because they have the best rates and pushes an extended warranty on me and then I refuse because of higher payment, then magically he lowers the interest rate???, OK, dont think much of it but seems kind of strange, deal is done until the next day when I contact my credit union, Elevations Credit Union and there rate is lower, come to find out the dealer gets a better "kick back" from different lenders and send you to the ones they choose. My credit union and my wife contact the dealer the next morningand tell them we have decided to use Elevations and Rudy states" When will they have a check for the truck" when my lender is set up with the dealership and 5 minutes later he has all of the paperwork emailed to him and won't return phone calls all day from lender, they contact me and tell me the issues they are having,it takes me 6 repeated phone calls to receptionist and demanding that I talk to Management or anyone ALIVE to finally get through and then they finally send it back to my lender. If you want DIS-HONEST and a dealer that puts customers SECOND Brighton Ford is the place to go.
Made an appointment over a week ago to have my truck looked at for a problem. Dropped the vehicle off at 7 am and called to get a status at 12:39. Had to leave a message but did not receive a return call so called a second time one hour later. During that call I was told that my vehicle was the next to be looked at. This was 7 hours after dropping off the vehicle. No explanation was offered. Since my vehicle had not receive any attention despite the early drop off time then any repairs needed would also have not been given a priority or proper attention during the repair process. Told the person I was talking to that I would be coming to pick up my truck. When I arrived I was again not give an explanation other than the service representative telling me that he was sorry they could not get to my vehicle.
Did not find these folks to be especially friendly or customer-service oriented. Left feeling that I did not get a great deal - partly my fault, as I could have gotten up and walked away from what was offered.
They had lowered their online price on the 2010 Tundra trade-in. Long story short... I told them about my credit challenge. They said it shouldn't be a problem, and it wasn't. In addition and as important, I found the salesman (Nathaniel) I was working with friendly, honest and not in any hurry to push me in any direction. I asked him his opinion regarding the Tundra vs a Ford pickup. I was pretty knowledgeable regarding the Tundra and he was very knowledgeable about the Ford F150 and it's latest makeover. So I asked him to show me some of the later model F150s. I test drove a couple of them and found them to be very comparable to the Tundra and then some. He immediately discounted the price of the F150s that I test drove, without a second thought and before I even thought to ask for it. They also gave me a great price for my trade-in to make the deal work. It was as if they were going to make it work for me...no matter what...and they did! THANK YOU!!
Came in late on a Friday night, knew exactly which truck I wanted. I was lucky to get Artru as my sales person as he was awesome. After a test drive was I was ready to buy. Price on truck was good, they gave me very fair value on my trade in and I was out of there with the new to me truck at about closing time.Great sales service and great financing service from Rudy. I would recommend them to others.
Tried to get oil changed twice. Both times it took over 2 hours. No explanation. Had to bring car back last time due to check engine light coming on. Turns out, young rookie oil changer didn't put the filter in completely. Then they get a porter to put on a new rear wiper blade, he breaks it, and fixes it with a zip tie. Don't worry they say, no charge. Gee thanks. Scott Berry service manager, says he will call back, yeah the next day.
Not only did they have the car I wanted, they were so accommodating I am still impressed. From Manard, to the receptionist, to the GM, everyone was amazing. Thank you for making it so easy for me to get the car I wanted. I'll drive the two plus hours to ensure I am working with great people when it comes to service and repairs on my car.
Do not buy a car from this dealership. Bought a 2016 Fusion there. Aftermarket sunroof vendor caused electrical problems and they sat on their hands. Most despicable and disrespectful staff top to bottom of any in history. Booooh.
We recently purchased a 'slightly' used 2015 Ford Edge Titanium and worked with Maynard Morrison. Our thanks to Maynard for his assistance and patience during this process. If you're looking for a new or used vehicle, we strongly recommend Brighton Ford and be sure to ask for Maynard!
i just picked up my new F-150. My salesman Nick Riashi went above and beyond in getting me exactly the package that I wanted. I've dealt with this dealership for many years, the service department and sales team are what keeps me coming back.
