Buick GMC of Mahwah
John Bernhardt went out of his way to help me find the vehicle I wanted and the price was right. They also. gave a fair price for my trade in. Thank you John
I normally don't leave reviews but I wanted to just let others know how awesome of an experience i had looking a new 2017 Buick Envision here. The facility was clean and literally every employee I encountered smiled and greeted me - a change of place from the dealership I just left. Looking forward to seeing how their Service Department is.
From the moment the receptionist picked up the phone I could barely hear her and when I asked her to speak up she gave me an attitude and was extremely rude with me. She put me on hold and I was waiting forever!! I called back and she hung up on me when I asked for service. The service advisors also didn't pick up. She said she couldn't help me and to call back later and I did and they still didn't want to take my call. 1 hour later I realized I wasted my time and this dealership deserves no service if all they want to do it make people wait and treat them with disrespect.
The Service Department has gone out of their way to make sure we are kept in the loop with what's going on with either of our cars when we have to have them serviced. They have always been very courteous and professional.
I love my truck. David Guzman helped me get a great deal on my 15 All Terrain. Don is service always handles my service with a smile. Fixed a recall at my last oil change visit I didn't even know about. Highly recommend this dealer for your GMC needs.
The service manager George and service writers Krystle and Donald know exactly what my appointment is for when I walked in the door. They are some of the most professional people in a service department that I have an dealt with,
With a fast and efficient oil change and complimentary vehicle cleaning, Buick/GMCof Mahwah exceeded my expectations. I never experienced such courtesy and efficiency with my former dealership. Kudos, Service Dept.!
don't trust these guys. They promised to pay off 3 months of old lease of a GMC Acadia to get me in a new Acadia. Started to get notices from the bank that held prior lease that was never paid off. These guys ducked me for weeks saying the paper work had to be found, and it's difficult dealing with the bank that used to write their leases (US Bank). Long story short, they pulled the "it's not documented anywhere" excuse and refused to pay the $1600 to the bank for the old lease. If it wasn't a valid claim, why did you sales person (Marc Crosby) continuously follow up with stories about how difficult it was to deal with US Bank but he was handling? Not to worry, etc. Complete BS. If you do decide to go here, make sure to document EVERYTHING, otherwise they will not honor the deal that they make. This is out second, and last GMC vehicle. In fact, this experience will make us never purchase or lease a GM again.
As promised, exceeded my expectations. Traded my Toyota Tundra which I LOVE, but I LOVE my new Yukon Denali more. Awesome, Cadillac like ride and luxury at a better price. Fair trade value, payment with 7 year 100K protection at the EXACT price I was budgeting. Settle for an AWESOME Silver with chrome when I was seeking a Gray that looked like Blue. Maybe would have grown tired of the Gray, but the Silver looks classy. I may buy or lease another car n next 7 years but I look forward to many long years with this new SUV
Great sales person. Responded to emails and phone calls quickly. He even came in on his day off to help locate the vehicle he wanted. Additionally his sales manager was always available.
