Burlington VW
i just bought my volkswagen jetta and it was a good buying experience. i was in need of a new vehicle and Sebastian Cassano made the process simple and smoothly. He made sure i test drove all the vehicles i was intrested in and best of all he helped me get in a reasonable affordable. i would highly reccomend the Burlington Volkswagen branch
My lease was up on my Jetta.....and I wanted a new one. Sebastian was so helpful, and he really knew what he was talking about! He made the process go quickly and smoothly, and he kept us informed throughout the entire process. Further more, everyone at Burlington Volkswagen kept checking in on us, offering us a drink/food, and they were all so friendly. Sebastian got me a great deal on an amazing new 2017 Jetta, and I love my new car! My payments stayed low, too! Tell your friends.....sometimes getting a new car can be painful....not in this case for sure!!!!!
My car buying experience was great but it was all downhill from there. An oil change was not done properly and the oil leaked all over my concrete driveway. They sent a tech to my house to fix it and he attempted to clean the stain but it wasn't that effective. The most recent experience, which is the worst is my parts order that was supposed to come in 2-4 business days and was paid for but nobody will give me a status even though 2 weeks have passed. I've left voice mails, multiple emails to managers, used the online chat and I'm just ignored. I finally got a hold of the general manager who told me the parts manager would call me about the status. So he leaves me a voice mail and when I return the call I get his voice mail and of course he doesn't call me back. Do i have to drive to the dealer to get a simple status on where my order is??? I've been trying almost every day for 2 weeks...horrible.
Ricky and Anthony were so friendly and accommodating. They made the process so easy and I got a great car for a great deal.
I enjoyed the people I met, and David Pittman's demeanor and product knowledge helped me make an informed decision. He helped a VW better suited for my purposes then I was originally considering.
Purchased a car there a year ago and everything was great. Just came in for my first oil change and the service dept. was terrific. Very happy
Everyone I spoke with was very nice the service was very fast and quick and easy I came to drop off my car for the 40K servicing and got a loaner all within about 10 minutes and was off to continue with daily schedule.
Recently found a vehicle on cars.com at Burlington Volkswagen was surprised with the no stress atmosphere and drama free process , no time wasted, liked Dave's mannerisms. Honest friendly staff.
Service and customer service is always top notch. Excellent people at a great dealership. I've been to a lot of dealerships and have never had such consistent excellent service as I receive at Burlington Volkswagon. It can't be beat!
Team was very straightforward and willing to make a deal. I wish the final total didn't include a "required" paint treatment or extended warranty.
