CarMax Norcross
I had the best experience at Carmax Norcross. The sale person (Andrea Holloman) was very helpful and understanding. With her excellent customer service I was able to purchased my 2013 Honda Accord. The customer service in the service department was great! Sale Consultant Wayne Gibeau and his team took the time to research my problem and resolve it. Thank you to everyone who played a part in my newly purchased vehicle. GOD BLESS!!
Looking for a vehicle I returned to carmax because of past experience. I must say the salesperson Jim Digh was helpful & friendly in the beginning, he had the vehicle transferred immediately, but all of a sudden he became rude to me. I ultimately got the impression that he didn't want to sell me a car. I'm located in New orleans & I need to make plans in order to get to Norcross. I gave him the date I would be there to pick the car up & he told me he would not hold the car longer. I spoke with the manager Brent (he wasn't any help). I would not recommend this location to anyone, because this is not the way that business should be run. Also, I went looking on the website today & the vehicle is gone! #extremelyunhappy
We wanted to sell our used vehicle to carmax. The car was owned by my fiance and his mother. She lived out of state so we called ahead to ask what paperwork was needed from her in order to sell the vehicle. However when we arrived the staff told us different paperwork than we were told on the phone. So we would need to come back another day. Each time we came to the store we were told a totally different paperwork was needed in order to sell. We would then have to return home again and collect the newly requested paperwork only to be told again that the previous manager we talked to was incorrect and the paperwork they said was not what we needed. And was given new instructions on what paperwork to bring. This occurred four times!! The staff is not well trained and the car selling experience should not be this difficult. I will never recommend carmax or this location ever! It was a terrible customer service experience.
This is our second car we are buying for carmax bad it's always an easy process found exactly what I needed and at the right price defiantly recommend this place the person I worked with was bob Sherwood really nice great guy very honest.
This is the 2nd time that I have had such a quick and easy time at any dealership. This was my 1st time at CarMax and I can honestly say I was in and out in less than an hour. My hat is off to the Sales Associate to the the young man who completed my finance paperwork. Now I can't wait to see how well the service department performs.
I did my homework for a month. I contacted the dealership on a weekend, received a prompt response. Arrived at the dealership 20 minutes after they opened on a holiday, and had my car traded/sold and a new one tested and purchased in half the time I've spent at other dealers. Steve, the gentleman that helped me, was very knowledgeable and that means a lot in my book. I have had several experiences where the person trying to sell me something knew far less about it, than I. CARMAX had been a recommendation from friends and family so I am happy to say they all gave me great advice. I would definitely recommend this dealership in Norcross, and Steve, to anyone.
Very easy process, extremely friendly salesman, I will go back when I need to purchase another vehicle.
WENT IN TO LOOK AT A CUBE THEY HAD ON THE LOT AND THE SALESMAN TOLD ME IT WAS TOP OF THE LINE. WELL COME TO FIND OUT IT WAS BELOW THE MID LINE I ALMOST MADE A BIG MISTAKE. THEY SAY WE MAKE CAR BUYING EASY WELL I BEG TO DIFFER. THEY HAVE WENT FROM A NORMAL CAR DEALER TO A MEGA STORE THAT DOESNT CARE ABOUT THE CUSTOMER. SO BUYER BEWARE THEY ARE NOT ALWAYS THE CHEAPEST OR THE BEST QUALITY.
