Cerritos Nissan

I make an appointment for my first oil change for a Nissan Altima that I purchased at this location. I arrived 10 minutes before my appointment. Apparently this location is going through a makeover so we had to enter through a different location of dealership. I was given a purple laminated sign with my service advisor on it. 9:15 comes and I still don't get any type of acknowledgement from any service advisor. Picture this I'm on front of the line inside my car and all the other service advisors are walking past by me looking for there customer and cars behind me are passing me by. I asked one of the employees there if so and so is working today they said yes he is he must be backed up with the recalls I tell the guy is He a mechanic also?!?!by this time running out of patience. its 9:30 a.m. my appointment was at 9:15 I still get no acknowledgement 9:35 a.m. I'm trying to control myself from going crazy. At 9:40 I take out the laminated homemade sign with the service advisors name along with the plastic cover that covers the seats and I tell the next person that walks by my car here I don't need to service your service sucks very apologetic is the Young employee it was not his fault. How can someone not notice working knowledge or just ask have you been helped this that exist anymore is it too much to ask for? My oil change was a complimentary oil change I didn't even go back for that I rather pay 40 bucks somewhere and give good service I will never go back there not even to purchase a car

I have been looking for months, for "just the right deal" and finally found it on a sunny Saturday morning. I called, the car was still available, two were, at that price. When I got there, the white one was gone, but the black one was still available. I test drove it, filled out the paperwork, and my salesman and the sales manager were able to instead, find me a white one just like the one that was sold before I got there, and gave me the best possible outcome I could have hoped for! They bent over backwards and looked for quite a while for the right car to make me happy, and made a deal and a price and financing that made me happy. They fed me hotdogs from the barbecue out front, supplied cold bottled water because it was a warm day. I drove out of there completely happy with my whole experience, the price, the car, the financing, all of it. I have been driving the car for more than a week, and still in love with it. The mileage is noticeably better than the number posted on the window sticker, but maybe I am just a thrifty driver LOL. There is not one scratch, smudge, whistle, rattle, buzz or smell that I am able to tell. It is a GOOD CAR. Everyone there was very courteous, helpful, and sincere. THANK YOU CERRITOS NISSAN! You ROCK!!!

What an excellent experience I had with the team at Nissan of Cerritos First let me start with Arsalan Nazer (salesman )what a sweet and honest and helpful man ~ he was extremely patient with me and really helped me find a perfect fit *I love my new car* and Oscar (general manger) was amazing on helping me get finance he really worked so hard for me and I needed help I am so blown away how the team all works together to really make the experience comfortable. Im very happy with my New Car and my experience definitely a place I would send my friends & family Thank you Cerrito of Nissan **Great Team**

An appointment was received via email and proved that there was no appointment, but an email that was sent out by the IT team and the Service team was unaware.Scary that there is no control over very important information of personal nature from a big dealership like Nissan. In addition, post the mess, the Delaership management can only defend itself stating that none of the service managers were not courteous. What about the time wasted ?what about no control of the data ?what do we know what appointment communicaiton is valid and what is not ?Do we call in to check up on every communication from Nissan ?Do we track mileage and oil changes and brake pad changes, etc ....... to keep the car up and running ?Lost on the reliability of my transportation ...........

I was completely satisfied with my purchase of a new Altima on SaturdayAugust 8th at Cerritos Nissan. The salesperson Ken Yates was absolutely professional, and personable, and covered all the details. I would buy a car from Ken any time, and send refferals in to see him as well. The management made the deal a pleasure as well. I own a commercial truck dealership, and know the business very well, and I had an excellent experience purchasing the Altima from Cerritos Nissan, and especially Ken. My wife and I already own a '2003 Altima, and the new one is still the best vehicle Nissan makes. Thanks again everybody. Gary Leming

After buying a "used" car I used quotations since I keep hearing that as an excused for having it for six months and things are going wrong with the car and that's all they can say. When buying a car here make sure to ask what exactly was done to make the car "certified" to sell and show you proof of the work done because if you do not purchase their extended coverage that should be explained when things start happening they will no longer help you or feel they have done anything wrong because it was "certified".I am truly disappointed ever coming here and thinking I was making a smart purchase since there well known guess this is a lesson learned .

Amazing dealership!!! Decided to drive up from San Diego and received the BEST service I have ever been given at any dealership. First of all our sales consultant Alex Orellana is an great! Then David Swayne, the general sales manager is a down to earth guy, very personable and charismatic, then there is Miguel the finance mananger who also was very helpful. No hassles, we were in and out with the car we wanted (2015 Nissan Sentra SV) and a very good price. I recommend this dealership in all of Southern California. Shop Cerritos Nissan, I did and got I wanted! Thank you for your amazing service! You will now be the dealer of choice in for any Nissan needs! Thanks for providing the best service ever!

I emailed in photo/s VIN# and info on a free & clear 2015 Tacoma we bought, "I" don't like automatics. I found this dealer had a 2015 Frontier with a 6 speed manual in my fav. color. After a few emails they said they couldn't value the trade for the Tacoma. So I posted the Tacoma for sale on Craigslist. I had it sold in less than 12 hours! I then email, text & called to say I sold the Tacoma and was a CASH buyer! NO return emails, calls or text! I even called the GM to ask if I could buy? What a waste of time! Van Tuyl Group should look at the Sales Management from this dealership! Regards,

My mother just purchased a new 2015 Nissan Sentra from Cerritos Nissan. It was a time consuming process as usual, but the staff went above and beyond to meet our expectations. We had an unbeatable experience. Judy Gregorios(Internet Sales) is extremely profesional and friendly. She won't use high pressure sales practices to make deal the happen. She is a go to person if you want to be treated with respect and appreciation. Thanks again Judy.

absolute worst service, my mirror was damaged after their so called car wash and they take no responsibility! Stook my 2012 for an OIL LEAK