Chapman Ford Chrysler Jeep Dodge Ram Of Horsham
This place is ridiculous. I had made an appointment with Jenine Mauro to look at a car that I was interested in. Had allowed them to run the credit report and got pre-approved before the appointment. Showed up and Jenine wasn't even working. Edward picked us up and went to look for the car. A half hour later, he informed us that the car had been sold 2 days earlier. No notice, phone call, email...nothing. Nothing but a complete waste of my time. Don't waste yours! I sent Jenine an email about what happened-she had sent me 15 emails the days leading up to the appointment day and not surprisingly, I never heard back from her. Guess they don't care about wasting your time or apologizing for their mistakes either. Bad, bad, bad all around.
We went to Chapman Jeep during a long day of car shopping. It was a very positive experience! We purchased a 2016 Jeep Grand Cherokee Limited. From the moment we stepped on the lot we were treated with the utmost respect and professionalism. D.J. Crilly greeted us promptly and did an excellent job of presenting the vehicle. Apparently a proper walk around of a new vehicle is a thing of the past but not at Chapman. D.J. did a wonderful job of taking his time to really go through the car and make us aware of what we were looking at from bumper to bumper. He demonstrated a good knowledge of the vehicle without sounding like he was reading from the owner's manual. He stuck to the features that were important to us and was ready to answer even the most technical question right off the top of his head. We went inside and met with Frank Alexander who worked with D.J. to get us what I feel is an excellent price. There wasn't a ton of back and forth and Frank was available throughout the entire negotiation making us feel comfortable as opposed to that feeling that you're dealing with the wizard behind the curtain. We came to an agreement on price fairly quickly and never felt like it was an "us against them" situation.We couldn't be happer with the Jeep but we are also very, very happy with the entire process. Could we have played 2-3 Jeep dealers against eachother to save nickels and dimes? Maybe maybe not, but the true value of this transaction is that we don't care. We got a car we love, at a price that is more than fair, in an environment that was friendly and positive the entire time at a dealership that we wouldn't hesitate doing business with in the future. We will certainly be service customers and will recommend Chapman, D.J and Frank to anyone we know who is looking for a new or used car.
Great Experience with Frank Alexander and Steve Levitt. They were both very helpful and friendly.They both made sure everything was ready for me when I got to the dealership.The customer service was excellent.
Steve was very friendly and accomodating. He made sure everything was in order and ready to go before we got to the dealership. The entire experience was quick and painless.
Great experience at Chapman Ford Chrysler Jeep Dodge! The dealership was great and the customer service was very attentive and friendly. I would definitely recommend them to anyone looking for a new car.
I had a great experience. The dealership is large and the customer service is great. The sales people really work with you to find what you want, they are knowledgeable, and they are not pushy. I would absolutely recommend this dealership.
My wife and I were in the market for a new SUV and visited Chapman Jeep in Horsham, PA...I have purchased and leased many vehicles but I have to say it was one of the most pleasant and professional dealerships I have ever worked with. They made the process simple and very enjoyable. We worked with our sales consultant, Steve Levitt and sales manager Brian Nickett and they were both extremely professional and great to work with!I would recommend Steve and the Chapman dealership to anyone looking for an easy car purchase, good pricing and all around professional atmosphere!
Just bought a 2013 Camry and was given the run-around over an extra set of keys. I guess once you've purchased the car, there is no reason for anyone to talk to you.
The staff at Chapman Dodge were super courteous and helpful. We traveled 90 miles because Chapman Dodge gave us the best deal on on 2015 Durango!! We love the car & the purchasing experience was phenomenal!! The car was ready when we got there & the paperwork was quick also. love the new car! thank you for an excellent experience!! would definitely recommend! Thank you Jason, Michael, Ken & Joe!!
I worked with a wonderful dealer who was very helpful! He completely showed me everything about my car and was very patient and wonderful while I was selecting the car for myself! He made me feel like a very valued customer.
