Cloninger Ford of Hickory

4.7
Overall Rating
Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.7 Overall Facilities: 4.8 Quality Of Work: 4.6 Friendliness: 4.6 Pricing: 4.6 Overall Experience: 4.5


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Would recommend
4.5
Lawrence Stewart on 11/18/2016
Customer Service: 5 Buying Process: 4 Quality Of Repair: 5 Overall Facilities: 4

Went in for a recall on my 2013 F150. The folks that work there are all very nice.

Service
4.8
Jessica Weaver on 11/15/2016
Customer Service: 5 Buying Process: 4 Quality Of Repair: 5 Overall Facilities: 5

Best experience I have had with the service department in a long time.

Best dealership around
5
Betty Easter on 11/03/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Every aspect of this dealership is awesome...friendly personnel, clean environment.I purchased here and return for routine service.

Cloninger Ford Services
5
Nancy Wilson on 10/06/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

I always have an outstanding experience very time I go into Cloninger Ford. They are amazing!!

Did not respect my wishes
1
Steve R. on 10/05/2016
Customer Service: 1 Buying Process: 1

Asked them to look at numbers to see if deal looked like it could happen and let me know before sending out to lenders. Sitting at salesman's desk, Credit Karma sends email 11 inquiries. Salesman said sorry I did not know they did that. Right! Walked out and will not buy anything from a dealer not respecting customer wishes!

service dept
5
Roger Franklin on 10/04/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

had oil change and tire rotation, very pleased with service people

Great Service
5
Michael Jenkins on 10/04/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

outstanding service, very competent personnel, very clean, good donuts

Service
5
Sherri Arndt on 10/01/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Very friendly and polite staff, fast service. -Very attentive to my concerns and needs . Waiting area was clean and comfortable , offered beverage to drink while waiting

Service review
4
Sonya Whitfield on 09/16/2016
Customer Service: 4 Quality Of Repair: 4 Overall Facilities: 4

Bobby was awesome helping me out with my vehicle repair.

Great salesman that focused on my better interest.
5
John Stuart on 09/15/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Dave Smith is the epitome of having the customers best interest at heart. I have bought three vehicles from him and will continue to do business with him. I really appreciated the knowledge and the attitude of the finance manager. Great overall experience purchasing a vehicle

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