Coggin Deland Ford

4.5
Overall Rating
Customer Service: 4.4 Quality Of Work: 4.6 Friendliness: 4.6 Pricing: 4.5 Overall Experience: 4.4


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Great Customer Service
5
Ivor123 on 11/07/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I just want to acknowledge a few good prople at coggin ford who has made my car buying experience an awesome one ...i was looking for a preowned Kia Sorento and coggin ford had it . I would like to say thank you Meagan, Adrian, Larry and Joseph these good people here deserve an award for their patience , their kindness , their professionalism and understanding . They collectively worked together to my deal successful and for that I truly grateful. I would buy a car from them any given day . I drove over 300 miles and it was definitely worth the drive. Any one out there looking for a car to buy call coggin ford they will make your car buying experience a great one. Again thank you guys and I hope we can do business again in the near future.

Used car manager should be terminated and/or reprimanded
2.5
pkopf on 10/31/2016
Customer Service: 4 Friendliness: 4 Pricing: 1 Overall Experience: 1

f i could give them less than one star, i would....I went to look at the ford focus that was recently reduced to $6995. The used auto dept manager should be terminated for allowing the vehicle to be put up for sale. The interior of the vehicle was clean but the stench of cigarette was clearly evident. That's the nice part of the vehicle. Even the sales rep was embarased to show the vehicle. She drove it to the front and as i approached it I could tell the driver side had a dented scratch from the wheel well to the rear quarter panel and across the front and rear doors. As I went to the passenger side, the mirror had been taped to the vehicle and the hood was clearly impacted with hail, dents and scratches. Coggings should be ashamed- they're clearly trying to sell junk. Seek out other dealerships when referencing their used car inventory. If the manager approved to sell that, he should seek employment in a salvage yard.The standards are undefined and the general mgr should review whats going out on the lot.

Great People to Work With
5
nschack on 10/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I made an inquiry on line and Lisa responded and made a appointment for me to come into the dealership. I met with Lisa and looked at the cars I was interested in. She explained the car features very well and made comparisons to other cars as well. Adrian stopped by to help me decide on the right car and worked hard on getting me a load that I could afford. Carry in Finance was a pleasure to work with as well.

Outstanding service
5
Karen Pedro on 10/20/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We buy all our cars here. They are so accommodating and I always know I can get the best customer service. I recently leased a car and I always use Paul C. He listens to me and understands my needs. He always goes over and above to complete any transaction. As I usually say, all I do is pick out the car and he handles everything else! He makes car buying easy and stress free. I never met anyone like him. The service department is great too!!

Great Customer Service
5
KellyM on 09/12/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I recently purchased a 2016 Ford Focus SE at Coggin Deland Ford. My salesperson, Maegan, was friendly and easy to work with. The General Sales Manager, Adrian, was readily accessible to answer questions and made a fair offer for my trade. I had previously visited the Service Dept and Steve took very good care of my older model Fusion.

Amazing staff
5
Penny W on 08/17/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

This dealership went above and beyond my expectations. Ken Sidana, Paul Parisi and Cary Wood, we're excellent and we're able to meet my specific payment and APR that I was looking for. I had such a great experience with this dealership, that I am looking to purchase another new car! Thank you Ken, Paul and Cary! I will recommend this dealership to anybody and everybody that is looking to purchase their next car.

The can do dealership
5
Mduell on 08/16/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We went to get my wife a good used car to get out of her Kia that we were upside down on. Lisa Castarano and her management team not only put my wife in a brand new 2017 escape, they put me in a great used truck. I fully trust Lisa, Ken, and Carey in finance that made both me and my wife happy. The go to team for trust and dependability.

Buying a 2017 Ford Escape
5
Mary M Smith on 08/02/2016
Customer Service: 5 Overall Experience: 5

We were thinking about buying a new car. Our first thought was "Why don't we go see what Coggin Deland Ford has to offer?" We bought 3 vehicles from them in the past so we felt confident From the time we exited our Focus we were greeted by a pleasant gentleman II am a disabled woman and he was very solicitous of my condition and very helpful. We entered the showroom to see Mr. Kevin Lebeau.. Kevin sold us our previous vehicles. The showroom was welcoming and very clean. Mr. Ken Sidana came over and introduced himself in a very pleasant manner. Then we began our negotiating with Kevin Lebeau. Kevin is such a nice person to deal with. He explained everything about the vehicle we were most interested in. His sales style is perfect for me. Sometimes male salesmen can be quite condescending to women; but not Kevin. He answered all our concerns and questions.. We went for a test drive. We were impressed with the Ford Escape. Because of my disabilities Kevin pointed out our concerns; ease of entering and exiting, room for my wheelchair/walker plus new features our Focus didn't have. We were very impressed with Kevin. Our concerns became his concerns---he matched us up with a vehicle love but also that serves our special needs. Our experience at Coggin Ford of Deland was such that we would definitely recommend them to our friends We'd say, "go to Coggin Deland Ford. Be sure to ask for Mr. Kevin Lebeau. He'll take good care of you just like he did for us."

Fantastic Dealership
4.8
Happy Customer on 02/23/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

We had the most wonderful experience at the Coggin Ford Dealership. From the moment we walked in the door until we drove out of the parking lot with out car, each person we came into contact with were kind, considerate and so cooperative. This experience is one that has renewed my faith in salesmen. Not only would I recommend this car dealership but I plan on purchasing our next car here as well. Thank you, Tony, Larry and Marwan.

Total Bait and Switch
1
guymo4 on 01/21/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

BUYER BEWARE!!! This dealer does not deliver what they commit to. Its a total bait and switch.. As a consumer that spent 30,000 at your establishment, I expected them to live up to what their team committed to. Beyond disappointed especially when I was told that the "former employee" in warranties apparently had similar issues with other customers. Does this not validate what we are saying... This guy worked for you. He was your employee. You should take care of your customers that he took advantage of in order to line his pockets with commission! Best advice to any other consumers... Don't just walk away from this dealer--RUN!They take no responsibility at all...Spend your money elsewhere!

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