Crown Toyota Volkswagen

4.8
Overall Rating
Customer Service: 4.9 Buying Process: 4.8 Quality Of Repair: 4.7 Overall Facilities: 4.9


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Dream Car Buying Experience.
5
Sylvia A on 11/22/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I can't say enough good things about Tristan Bland with Crown Toyota in Lawrence. I live in Wichita and had been looking here in town for a 4Runner for quite some time. I had several specific things I was looking for and did not want to budge on what I wanted. Tristan was recommended to me by a friend, and he looked hard for the right vehicle for me. He kept me updated on what he was finding and did not stop until he found exactly what I wanted. I drove to Lawrence, looked at the vehicle (it was awesome), signed all the paper work and was on my way home in a couple hours. I highly recommend the Crown Toyota dealership in Lawrence, they made my car buying experience a dream. Thank you Tristan Bland and Jacob Sacks for everything.

Best time buying a car
5
Aaron Partlow on 11/18/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

David Luedecke was by far the best part of this shopping for me! i told him what i wanted and he found it !! and it was cheaper then other places that i had looked!! was such a great place and will be sure to go back when we need another car!!

3rd Car from Crown - Happy as ever
5
Brett Bennett on 11/14/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Purchased my 3rd car (used Mazda) from Crown Toyota, and the experience was just as pleasant as the last two times. No pressure/no gimmick sales approach.David Luedecke was my salesman, he worked patiently with me for over a month as I shopped for new wheels for my wife. He made the purchase process fast and easy, and I got a great deal.Thanks David and CROWN Toyota!b

Great experience overall
5
LandonH on 11/09/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Great service and assistance in finding my new car. Sales team and finance department were pleasant and helpful along the way and made the experience pain free.

Great buying new car experience (again!) - Crown!!
5
YCC CHUNG on 11/07/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Firstly, my wife and me love Toyota and Crown Toyota Lawrence KS. This is the second car we bought from Crown Toyota. This is the biggest and nicest Toyota dealership in the East Kansas we know. We were directly working with David Wilson. I made a phone call and talked to David straightly what we are looking for. David responded an email with a couple of new car options with quote. We went to visit to Crown Toyota on Saturday. David Wilson took the time to show the options he offered in the email. David was never pushy and very patience to answer all our questions and concerns. David also handled price negotiation professional. That was not to complicate, we got what we are willing to paid for. It was worth the hour drive from Topeka to Lawrence Kansas Crown Toyota. I would definitely recommend David Wilson to anyone who is looking for a new (or used) vehicle. Thanks for everything you helped with during this car buying transaction David!

Looking for a used car.
4
DSR on 11/02/2016
Customer Service: 4

I emailed this dealership inquiring about a used van. I received a reply with all the questions I had about the vehicle.

We will shop at Crown again
5
Renee Holl on 11/02/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

We were referred to David Wilson by good friends that just finished purchases themselves. They were SO right about David. He was friendly, straightforward, prepared and pleasant to deal with. I have never had a better car buying experience in all my (over) 60 years! We were pleased with Crown's presentation, financing and honest appraisal. Stephanie was also very pleasant to work with and explained paperwork for the financial process to a tee.We haven't had experience with their repair department yet so I chose not to rate that area.Thank you Crown, David and Stephanie - we love our new car and will pass on our highest recommendations.

Best vehicle purchase Experience
5
Bill N. on 10/29/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

My purchase of a vehicle at Crown Toyota was just terrific.I received fair trade value as per blue book along with discount on new vehicle. Facilities and all staff were outstanding.Salesman David Wilson and Finance Manager Chase Johnson made my day!

A good experience at Crown.
5
Tom Murray on 10/02/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

My internet search on Cars.com led me to Crown Toyota. Living about 200 miles from the dealership and being unfamiliar with Crown Toyota, I rolled the dice, asking for any sales rep to inquire about a used ToyotaFJ Cruiser they had for sale. I was put in contact with Monica Wise who guided me through the process, helping make the transaction go as smooth as possible. The purchase went well with great communication and a good buying experience. Thanks Monica!

Helpful team with out of state auto buyers
5
DM on 09/28/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

David Wilson has been very helpful with answering my questions, as I have looked into making an out of state auto purchase. I look forward to working with Crown Toyota Volkswagen to complete my purchase.

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