Dodge Chrysler Jeep RAM of Winter Haven
Solid dealership. Great service dept. wasn't able to fix recall on vehicle due to parts availability, but service was friendly and quick. Definitely recommend!
I really appreciated getting my Jeep serviced and called about it when it was ready. I was given a loaner vehicle quickly and they made it very convenient for me to return it when I could.
Brought my truck in for a service and every one I spoke to was pleasant and courteous the work done on my truck was done in a timely manner. Could have used a courtesy vacuum though. Other than that I have no complaints whatsoever.
Don''t take your car to this dealership. They are nothing but money hungry for repairs. Takes a long time to find out what the problem may be and they will tell you stories or avoid dealing with you on the phone if you call them. Took almost two weeks to get a couple simple things taken care of. Never again will I go back here.
Was never taught the vehicle options. Inever owned a diesel and the options were never gone over. had to return to have equipment installed, no gas reimbursed.
We purchased 2 vehicles from Winter haven Dodge Chrysler Jeep. Both times our Sales agent was amazing but for service we have never bot had problems from the time it takes waiting even with an appointment, to being lied to told multiple stories and even having had my keys stolen and new one not programmed so the thieves could still use the stolen key to take my car luckily they didn't and we still did not get our issues resolved won't ever go back there again!!!!!
Nice place clean showroom great people. No pressure salesmen.
I came in with a set price I wanted to pay told Rob that and he made it happen no pressure sale.
Took my car in for a recall it was done in a timely manner. They provided a shuttle service to take me home and bring me back. Everyone was friendly and respectful.
Friday morning 8:30 am - Took my care (under warranty) in for service to look at it again. They said this time they were unable to find the problem, put dye in the fluids told us to run it for 200 miles and bring it back. My husband asked them about the rear tire had a shake and we thought we lost one of the weights. He told my husband 39.99 to balance tire. husband said, gosh I can have all 4 rotated and balanced down the street for $20. The lady (receptionist we are assuming) said really, we are trying to make sure we are lower than anybody else. We take car and proceed to Busch Gardens (Tampa) for the day.. aka 50 miles each way on Interstate driving. Saturday afternoon - husband takes care to said tech down the road to put the weight back on the tire ---- oh my GOD, my tire is bald inside and metal is coming out of it.... Please tell me how your technician who put this car up on the rack didn't safety inspect the car? Called dealership told them what was going on, guy on phone says oh that will be covered under the powertrain warranty - rental car company is closed already today, so can you bring it to us Monday morning (btw we already were scheduled for the oil leak) and we will get you a ride to work and get this fixed for you. Okay fast forward to Monday Noon.. Still haven't heard from anybody at the dealership. Called Dealership no answer yet, call them back. Call again at 2 pm service writer is out to lunch - person on phone tells me that the rear tires are wore out on the inside of the tire because my car needs an alignment. I stated no service my car doesn't need an alignment, there is a toe out/toe in problem on the rear end and that is why my tires are wearing. we need to figure that problem out. No Ma'am there isn't, says I can call back and speak to my original person who wrote up the call when they get back from lunch. Call again and ask to speak to service manager - Arsenio Q (FYI when you call him he puts you on speaker phone and he is sitting right there in the service office with the door open for EVERYBODY to hear you.. Very professional) He tells me he will have the alignment checked and that at this point it is going to be a cost of $70.00 to me for the alignment. I said but what about the tires. He said he will get with the service tech and find answers to everything going on. I finally left work at 4:15 to head down to the dealership because I had no answers on what was going on with my car and what kind of fees I was going to have. When we get there Service Mgr - Arsenio is sitting at this desk they proceed to tell him the ________ are here for you. He said he is working on it and will get with us in a minute. Oh and it went down hill from there. So rude and disrespectful to me and my husband. He did not once look at my husband he talked to me. Which was RUDE... Finally after voices being raised and telling him that his dealership is a piece of crap, I get told my alignment was right there is nothing wrong with it. I told him that is what I told you from the beginning, there is problem with the rear end of the car. He told me you are correct there is, you didn't rotate your tires. I said no I did. Your dealership started the rotation when I got my first oil change. he said correct but not since the second time. I laughed and said and do you know why that is...? He said no.. I said because when I brought my car in for the first oil change and tire rotation, I had to pay for the tire rotation.. 20.00 and he said correct and I said you charged me for the rotation but your service tech didn't do it.... so the second time I can back, it was to be no charge written up on the ticket to do it.. guess what your tech didn't do it and you had to take the car back into the bay and do it. Do you honestly think I will let your dealership do my tire rotation again. No I have been using a different shop for that. he said so you didn't use us you didn't rotate and that is why the tires are bad. I literally lost it at that point. I told him to get my car out of his bay and to me right now. I was going to have a longer conversation with the owner of WH DODGE. He said good luck with that he is out of state. Go ahead call him. ((((Oh my gosh I was so livid I thought I was going to go to jail over a stupid man and my car...)))).... My husband tried talking to the sales manager but there was nothing he could do. I have decided that I will not be calling the owner, I am going straight to the corporate level and I will be working with an attorney to get this all cleared up. I have to pay for this car but I completely refuse to be left with a piece of crap. Oh and I have done the research on this problem and spoken to other mechanics about this. Seems that the Avengers have no adjustable cambers on them. What is happening is that the tire is to bow out a little and when enough weight goes in the car it makes the tire straight up and down, but if you don't have enough weight the tire is riding in the back on the inside side wearing the inside of the tires on both sides. But for a small fee of about 65.00 and 30 minutes time with a jack you can change them out to adjustable ones to fix that problem so that you don't have to wear you tires. So, when they tell you it isn't a warranty item they are correct, this is a recall problem and this needs to be mandated to be put on the recall list to get this item fixed. I have read numerous web pages that people are having this problem... I will work very hard to get this changed for people. Thanks, for you time.. Mad Customer of the Service Department of Winter Haven Dodge on Cypress Gardens Blvd.
