Ed Napleton Acura Kia

4.7
Overall Rating
Customer Service: 4.7 Buying Process: 4.7 Quality Of Repair: 4.8 Overall Facilities: 4.7


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Woman friendly
5
ulli on 11/18/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I saw a Toyota online. From the time I called, to the time we test drove it, I never felt pressured nor I had the feeling they take advantage of my "no clue" attitude. Easy process after I got the car. The car was exactly how it was described online. Even I could not negotiate about the price, they were giving me other incentives.

Forward and honest
4.8
Adam Downer on 11/16/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 4

I wanted to wait to post my review after my first car note to arrive. I bought a 2016 kia soul from David Escobar. I was debating on trading my old kia soul for the new model. I liked that David wasn't pushy with me to buy a new one. He gathered my information and presented me with all of my options. I appreciate how patient he was with me while i was asking him questions. Ultimately i decided on getting the new kia soul. Then it came for financing and that was done threw Darius Shams. Like with David, I had many questions for Darius Shams as well. Darius also took the time to explain everything in detail to me. When the time comes to get a new car, I'm sure i will be coming back. When i got my first oil change i was impressed with the guys at Service and Parts. They were very friendly and personal as well.

Great Experienced!!
5
Janet Roemer on 11/01/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

I can't believe me that I bought a brand new car twice within a year. Theo was my salesman all along. He always talk to me and said hi when I'm at service drive to get my oil change. I bought the 2015 Kia Optima about a year ago and he told me that I could get into a new optima 2016 which is the New body style with noMoney down and be able to put at the same payment. I didn't believe him at first so I asked my husband if I should do it and guess what! Theo made it happen and he actually give me a remote starter for free this time. If you want to come and buy a car rather it's new or pre owned you should definitely see him. He will treat how you should be treat it. Thanks again Theo :)

Best Experience
5
Justin Diamon on 11/01/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

I've been looking around for a newer CTS4 so I can upgrade my Ats4 and I found one which at Napleton Kia. It has great facilities there. They have Starbucks premium coffee, popcorn and a fridge full of water bottles for the costumer. Theo my salesman was very friendly and the negotiating went smooth. I really appreciate it for everything and I found the car I want. Thanks again.

Great deal, great buying experience, great dealer
5
Pamela on 10/31/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

We had contacted the dealer through the internet and let them know about when we would be visiting. They were very flexible and asked that we call when we were about 10 to 15 minutes away. We made the call and they had a salesman Nick waiting for us when we got there. Everyone we dealt with was friendly and responsive. Great deal, great buying experience, great dealership.

professional and friendly
5
Samuel M on 10/31/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Nick is professional and friendly. He treats you and your vehicle as if it were his own and you were the only one that mattered!

Very happy customer!!
5
Basheer k on 10/29/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Everyone we dealt with at Elmhurst Kia was very friendly and professional from sales manger to our salesman Moe Abdalla. We were very happy with the knowledge they had on the car and all our questions were thoroughly answered. The car was VERY clean and in excellent condition. We are very pleased to do business with Elmhurst Kia and would recommend this dealership to anyone, they are friendly, honest, and knowledgeable.

Great Experience!
5
Rodger Robak on 10/29/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Im super happy with my purchased. i like my new car even though is a pre owned car. i had a great deal. and moe was my salesperson he was really helpful with the process. come buy a car from Napleton KIA in Elmhurst

Great Experience!!
5
John Stroemer on 10/29/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

I had really good experience with moe. he was easy, friendly and fast to do the deal. i recommend everyone to come to Ed Napleton Kia if you are looking for new car or pre owned. Thanks

Typical used car sales
1
Disappointed on 10/20/2016
Customer Service: 1 Buying Process: 1

Found a used car online. Emailed back and forth with sales and agreed to terms and price. Set up a meeting for a test drive. As soon as we got there, to meet with the person I was dealing with online, we were instantly pawned off to a different person. They ended up offering a price $1500 more then what I told them, multiple times, my limit was. The email stated that they agreed on my terms and knew my limit, yet still found loopholes and lies to get me there. Then the sales man got rude with us when we got upset with the offer. The online price was different than the window price and the price listed in the sales computer. 3 different prices for the same car. Don't believe them.

GO TO ALL DEALER LISTING