Faulkner BMW
5 star dealership, luv em! They made it so easy and were very attentive. Sales staff very knowledgeable.
Jonathan had the experience of product and current warranty and service options that were conversational in nature. I did not feel I was being "sold" on anything- He did however point out some available services attributed to the Faulkner dealership. And I have used the loaner car program as well as the vehicle pick up program which helps schedule services around my time constraints. The service department is responsive and communications are professional and prompt. It also helps hen everyone, I mean everyone's attitude is positive and welcoming, from the person that holds the door greeting you as you drive into the service bay, to the person saying good bye until next time.
My service calls are always pleasant and I am informed of progress and offered a loaner car given adequate lead time. I recommend Faulkner and Brandon for their excellent service and quality repairs .
I had my car repaired twice there, and service was excellent. That being said the prices they charge for labor and parts are quite expensive. In addition their invoice lists labor costs, but do not break them down ie. how much for diagnostics and how much for the actual work. The last job they did for me they wanted to charge me $200 for a part that could be bought at retail at other BMW dealerships for $125. After I pointed this out to my adviser they gave me a discount to $150. They also charged me 3 hours labor/ diagnostics for a job that any BMW mechanic knows or internet video demonstrates takes maybe an hour. They recommended my front bushings be changed...$622 estimate. I had another BMW garage do it for $245.. The retail cost of the 2 OEM bushings $120. One hour of labor to complete. You tell me how they get $600 !!! I am in the Transportation Industry so maybe I know more than the average consumer about what "reasonable costs" are.
Excellent costumer service, and the level of professionalism is without the best I have ever experienced.Thank youRobert H. and AbbyPeter
Faulkner BMW is a first class act! I recently took my car in for service and everyone was just as polite and attentive as when I purchased my car. Andrew my service advisor is awesome. I live 1 1/2 he arranged for valet service to pick up and return my car even though I thought it was too much he assured me it was no problem. There was a little mix up I emailed Andrew on a Sunday not expecting to hear from him until regular business hours on Monday to my utter surprise Andrew replied to my email at 5:45A. I highly recommend Faulkner for all car needs. It is an environment of professionalism and excellence.
The service professionals at Faulkner BMW are top-notch. Every time I take my car in for service, I have the feeling I am the most important person to them, at that moment, even though I know they are very busy and have many other customers. I have always had the feeling that my needs and concerns are of the utmost importance, and that any issue I have will be taken care of with the greatest of professionalism and the greatest of courtesy. They have, among other things, arranged for a tow truck to come to me, when my BMW had a technical fault, and they went so far as to bring a loaner vehicle to me, along with the tow truck, so that I would have a relatively painless experience. They have taken my car in, on several occasions, on the spur of the moment, and have still worked to insure I had a loaner vehicle, and that everything was taken care of very quickly. When I heard a noise in my car, and was sure there was something wrong, the lead technician took the time to listen, and to take the car out on the road, to locate the sound of the noise, and to fix it. I have felt so 'taken care of' with them, that I would not consider taking my car to another dealership, or even of purchasing a car from another dealership. I think the service professionals at Faulkner are the best!
WELL AFTER WASTING TIME AT THE OUTER BMW DEALERSHIPS , WITH NO CALL BACKS, AFTER 2 OR 3 CALL.....TIME TO HEAD TO LANCASTER ,FAULKNER BMW.....FIRST I CALLED FAULKNER BMW TALKED TO ELIZABETH SEIBERT SHE IS A SALES COORDINATOR.....YES THE RIGHT ,THEY HAVE GREAT PEOPLE TO COORDINATE AND HELP YOU FIND THE RIGHT SALE PERSON FOR YOU......THIS IS A GREAT SERVICE......LIZ WAS A SUPER STAR, AFTER 2 CALLS AND A E MAIL I KNEW I WAS GOING TO BUY HERE......I CANT SAY ENOUGH ABOUT HER............SHE THAN GOT ME IN TOUCH WITH CLIENT ADVISOR GREGG SCHAUB , ANOTHER SUPER STARR, THAT RIGHT ..........GREGG WAS GREAT AND HE MADE YOU FILL LIKE FAMILY ........I COULD TALK ALL DAY ABOUT THE FIRST CLASS SERVICE THAT FAULKNER BMW GIVE YOU ....SO GIVE LIZ A CALL ,I KNOW YOUR BE HAPPY .......PAUL PALANZO AND LINDA PALANZO HBG PA...........
I had nothing but great experiences with each person in this dealership. It's been 5 months since my purchase and they have been great with all follow up and meeting my needs. I definitely recommend purchasing at this location for pre-owned car purchase.
This time around I unnecessarily shopped at 7 or 8 dealers before finally following my heart back to where it belonged, Faulkner BMW. Greg Schaub is our sales advisor and he's consistently the best adviser I've ever had the pleasure of buying a car from. We bought a 5 series off him a few years ago and this time got a nice 3 series (The wife calls it "cute"). I've never had an easier, more relaxed, pleasant car buying experience than I have there. Next time around, I'm not even going to mess around. I'm going straight to Faulkner to see Greg. Cannot recommend this place enough. Tommie was also helpful on a day when Greg wasn't around. Tyler in finance helped us breeze through the process and Abby our BMW Genius helped us get our phones paired and showed us everything we needed to know about the car. Good people all around. See you guys next time!!!
