Ferguson Buick GMC
Dave ceminaro was very professional. He just needs to stop calling all the time. If I need another vehicle or a friend needs one I would definitely recommend Ferguson GMC
Assistant service manager did not have the skillset to schedule my appointment in person.Was told to call the following week due to not having any knowledge of what his current scheduel consisted of. Has not returned any of my calls. Will get my inspection and recall taken care of elsewhere. Poor customer service due to incompetent assistant service manager.
It took a little bit of complaining and getting in contact with the right people but, they fixed the issue I had with the truck I bought. I am satisfied that the work is getting done. I was disheartened that I had to force the issue and it wasn't taken care of right away but, I guess you need to get in contact with the right people. At the end of the day, I am satisfied and happy Ferguson GMC Buick.
We were shopping around for another Denali Acadia and initially went back to Mike Shaw because that's where we got our '13 Denali Acadia, NEVER again! We felt we were being cheated! We have owned GMC vehicles since 2002 and been with Ferguson since 2011 when I bought my Sierra, we regret going elsewhere. But we came back and they are still the best SALES and SERVICE departments we have ever dealt with and we got into our new '16 Denali Acadia-we love it!. They're always going to great lengths to make sure you're happy! I will always refer friends and family to them, most especially (Victoria, Kenney, and Jason). We will never go elsewhere for another GMC dealership! Keep up the AWESOME job Ferguson!-A VERY happy/satisfied customer!
Bought a brand new Sierra and I love it. David was very helpful and went out of his way to get me where I need to be.
I had an appointment with a certain representative, but when I was greeted, I was greeted with a genuine smile and gratitude. Even though the representative I had an appointment with was not available, the representative (Rob Ryon) was more than happy to show me around. He knew exactly where the vehicles were at that I was in the market for. Mr. Ryon was not at all pushy and his main goal was to ensure that I was a happy customer, regardless of the purchasing outcome. He was very friendly and very knowledgeable with the GMC lineup. I ended up walking out of the dealership with a brand new 2015 GMC Sierra 4x4 SLE. I will definitely be recommending anyone interested in buying a car to go to Ferguson Buick, namely Mr. Ryon. Even after the purchase, he contacted me to see how I was enjoying my new truck.
I recently purchased a 2013 Buick Regal Premium ITurbo. After doing some extensive research ( 6 months) online for either a late model Kia Optima LX or a late model Buick Regal, I noticed one on the lot at your S. Academy Blvd location. I made a few phone calls to some frineds that are consistently buying new and or used vehicles on a regalur basis. I was told to go see Reggie Talison at Ferguson Buick. Upon meeting Reggie, I instantly knew this guy was a "real" person. I'm tired of meeting crappy sales consultants throughout our vehicle lots. Mr. Talison on the other hand was a TRUE PROFESSIONAL. This gentlemen is a no nonsense salesman. You tell him what you want, what you can afford and he works with you within these guidelines. I truly wish there was more like him. THANK YOU Reggie Talison and Norm Estrada for your work ethic and your "non pushy" approach. OUTSTANDING TEAM at Ferguson Buick!!!!!!
I'm leaving with a brand new Acadia. The staff is NOT pushy at all!! Very welcoming, friendly and responsive to the customers needs. I dealt with Jeff Mann and Bill Himes and couldn't have asked for a better experience. Both explained things in detail and tried their best to give me the best possible deal available. I only dealt with Marie via email but she took the time to meet me in person. Customer service was fantastic!!
If you want a honest place to get your car serviced do not take it here. The first issue is when you drive in there is not even a sign that tells you where service is. Once you find it, nobody greets you. Once you get your car in, plan on taking it back a few times so they can get it right. Jim Dembriczak wanted to charge me a 2nd time for work they did not get right, than you go to the service manager Marvin Treadway and I have never meet a service manager that wanted nothing to do with customer service, you could tell all he wanted to do was get me out of his office and not take care of the problem. Save your time and money and find a place that cares about there customers.
Today I purchased a 01 Harley Fat Boy. I had a great experience with my sales person Kentucky Todd. Staff was very knowledgeable and worked with me and got me on my new bike. This is my second purchase from there and will return and refer friends.
