Ferrari of Denver

4.4
Overall Rating
Customer Service: 4.4 Overall Facilities: 5 Quality Of Work: 4.4 Friendliness: 4.5 Pricing: 4.4 Overall Experience: 4.4


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Beautiful Showroom
5
Ferrari on 10/31/2016
Overall Facilities: 5

Friendly with no sales pressure. Beautiful facility.

Rude!
1.4
Lotusdrvr on 08/24/2015
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 3 Overall Experience: 1

I have done business various times through out the last 5 years with this dealership. The service department gave me my car back with things taken out my my trunk and thrown (not placed in my front passenger seat area. A socket was still attached to my rear diffuser panel that rubbed the paint. When I brought it to their attention, the staff didnt even appoligize. What happened a quality check? The last time I purchased parts, I found the staff to be rude. Just to order floor mats and a front marker light, it took almost a week to get them to even order the part. So, expect a minimum of 2 weeks for a part. I was informed that if I wanted faster service to order my part I could go elsewhere. He informed me he was the only person that ordered parts, and he had a list of 20 people before me. Maybe another person to help would reduce the wait time for its customers? It's really unbelievable that a high end dealership treats me worse than the GMC dealer. Shouldn't it be the other way around?

Car purchase
5
Carolyn03 on 04/23/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

The service I received was extraordinary. I found my vehicle online and the sales person Sesn Cashin was the greatest in facilitating my purchase . I would definitely purchase from this sales person and recommend my friends

Great Service
5
Jeff on 04/23/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Sean was patient with all my questions, very informative and fun to work with. The service manager answered all my questions and I felt everyone at the dealership were concerned with my needs.

Lotus Service
5
s4denver on 02/18/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I have had only good experiences at FOD have dealt with 2 Lotus service writers and have been extremely happy with the service, the current one Don is great, always addresses my needs and gets things done. for high end cars and service i will only go to FOD!

Nothing but good things to say....
4.8
gkrush on 02/14/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

My experience with Ferrari, Bentley, Lotus of Denver couldn't be better. Another reviewer on this site apparently had a bad experience with Don Shelton, but that is exactly with whom I dealt and he was top notch. Don provided quick and insightful responses to my several e-mails, phone calls and text messages. He also made special arrangements so that I could pick up my car after hours. What is even more impressive is that I didn't not even purchase my Lotus at this dealership. I acquired the vehicle from a private seller, yet Don treated me like their top customer.Would I buy a car from this Dealership in the future?...You bet your a$$ I would. Will I take my car back to Don for future service needs?...Without a doubt. In short, I am 100% satisfied with my experience. Thank you Don!

Excellent Service
5
adnankmehmood on 12/01/2014
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Don Is prompt at returning phone calls and keeping customers up to date with the status of the car, ordering parts, getting it diagnosed and get the car back to me.

First Class Experience
4.8
JCM458 on 07/16/2014
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

First off I feel like a teenager who just won the lottery everytime I walk in to the showroom (as it should be). The cars and selection are incredible and the way they are displayed (like museum pieces) is highly effective. Sean and Vaughn were extremely helpful and made the buying experience special. It is great when the sales staff know the entire history of the car you are considering. I particularly appreciated the service staff for the level of detailing and preparation of the car for pickup. Seeing the yellow 458 Spider ready to go was something I will not soon forget. The price was in line with other similar cars I was considering around the country. I highly recommend Ferrari of Denver.

I'm very happy with my purchase from Derek
5
RogerOne on 05/13/2014
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I live in the mid-west and the nearest dealer to me is a couple of hours away so I soent a lot of time internet shopping for my next dream car. I was interested in a black 430 Scuderia and saw Ferrari of Denver had one was advertised for sale. I called and spoke to Derek Fennig about the car, turns out he sold it previously to a long time client and knew the complete history. He seemed to have the answer to every question I asked, not one time did he say he'd have to call me back to get an answer. Derek offered to send me additional photos and the complete service history, I didn't even have to ask for it! After a couple of weeks of doing more reasearch and calling a couple of other dealers that had similar cars for sale I decided on trusting Derek's knowledge and negotiated a deal. I pay what I originally wanted but I feel it was a fair number. The price of the car included shipping to my home and when it showed up it was exactly as described, minus a scratch in the bumper that Derek offered to take care of. So far I'm really impressed with the car and especially how quickly they reacted to my issue.

Excellent Service
5
Maaeini on 03/31/2014
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Sean Cashin and Ferrari of Denver were truly a pleasure to work with. They provided exceptional service throughout the entire process, including post sales service.

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