FIAT of Melbourne

4.2
Overall Rating
Customer Service: 4.2 Quality Of Work: 4.3 Friendliness: 4.3 Pricing: 4.2 Overall Experience: 4.2


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Outstanding service
5
Altima2017 on 11/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I was in the market for a 3rd car, just for commuting purposes. I knew what I wanted and when I walked in I was greeted by Jason Lebrun. I explained my situation, and Jason worked with me to narrow down my choices. The process was quick and painless and Jason did a great job. To close the deal, I sat with Maryann and she really knows her job. It was late in the evening, and she was tired but she got it done, she even got me a "coupon" that was a huge benefit, thanks Maryann :) I arrived in another car, and Jason offered to drive the car to my house and from there I took him back to the dealership. You guys were great, and I'll see you on the next purchase.

Excellent service!
5
Misty13 on 11/08/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My current car had finally broken down, so I was in a crunch to get a new vehicle. Allen was very helpful and was able to locate a new vehicle within my budget. He was friendly and courteous. Maryann assisted me in financing and did an excellent job. Both made me feel comfortable and were never pushy or rude. I would definitely come back to Gator in the future for any car needs.

Great experience and I love my car!
5
dricci8 on 10/18/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I wasn't looking forward to having to get a new car. In fact, I wasn't very excited about looking at a Fiat. I met my parents at the dealership after my dad found my 500L on Autotrader. I had called ahead and talked to Keith. Right away I enjoyed his demeanor. He wasn't pushy. In fact, he was super laid back which was really relieving. We had a great time test driving the car. Keith knew a lot about the car and had a lot of information to give me while I was driving it. He really made me excited about it and I really do love it. Once we got the numbers right I met with MaryAnn to finish up the financing and warranty plan. She was amazing. She knew I was trying to keep my payments at a certain amount and only gave me options that would work for me. She explained everything so clearly and was so helpful. I felt absolutely confident that I was being taken care of. She was also so sweet and friendly. I could have chatted with her for an hour if my parents hadn't been so hungry!

The service is wonderful.
5
jcarr7378 on 10/11/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We looked all over for the right vehicle for us and when I seen the car online I went right away, Manny H. helped us, he was very helpful without being pushy. Maryann Higgins was a great closing manager she helped us find the best warranty within our price range, and the closing was a quick process, I'm happy with my purchase.

Horrbible managent and experence
1.2
JORDAN P on 09/10/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 2 Overall Experience: 1

Three weeks ago I also purchased a car from brian who was helpful at the time. On the way home I noticed my car was trembling very badly and even shut off twice.The next morning i brought in the car to take a look at. Knowing a good amount of knowledge as I was a tech for three years.After showing brian what the issue was. He aggreed there was a problem.I bought the car less then ten hours before and wanted to be put in something else Paying cash for the car you would expect better service. Then Mic Thomas the current manager gets involved.One of the rudest people i have ever met And really does not care about anyone .He Says that there is nothing he can do and a deal is a deal. He had the tech change the tire but not even look at the problem as it shuting off. Said it was fixed ten minutes later leaving the car shuts off again and still trembles.Called and spoke to brian. He told me to go to another dealer of theirs and that they would help me out and report Mike to corporate (whole other story) This company has a 'lets make our client feel horrible ' mentality.Moral of the story is 1. This dealership need a lot of work ESP Mike fullheart. He is not a good man at all Will tell at the client right in front of them and swear at them. 2. Shady shady pratices

A Great Team
5
Happy New Owner on 09/09/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I recently went in to sell a vehicle and purchase another. Nevertheless, I was anxious and stressed. I worked with Jim Abraham and Mike Fullhart. They not only made the experience pleasant and accommodating, but when something turned up wrong with the first vehicle I was looking at, they honestly came forward and told me they wouldn't sell me a bad vehicle! I WILL be recommending them and a repeat customer! Great place to shop!

OUTSTANDING! Says it ALL.
5
scottielass70 on 08/15/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

This dealership made purchasing a vehicle a pleasure. Art Espinoza greeted us, sold the vehicle, made car buying painless. Maryann Higgins is knowledgeable, professional, WONDERFUL.

Sales team is fantastic
5
Clown Car Owner on 08/14/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We bought a 500C on Sunday and came back and bought a 500X o Friday. We didn't think we wanted a new car until Manny Rodriguez walked out of the door Sunday morning. Before he was done we traded in one car and came back a few days later to do the same again. The general manager is outstanding and works with you so that the experience is a win win for everyone.

Customer sastifaction
4.8
Felicityrock on 08/09/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

Worked well to accommodate customer. Very friendly and welcoming. Put all details of the car up front. Very time efficient. Gave alternative options if the first one doesn't pan out.

Transportation Needs More Tyan Satisified!
5
cregcrane on 08/05/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I am Reggie and recently suffered the loss of my 2000 Jeep Grand Cherokee. As I had not planned on purchasing a new car for another six months or so, this situation required me to shorten my timeline and explore my options. The Team of Keith, Mic and Maryann were tremendous. Realizing I was in a situation where I really needed another mode of transportation, they asked what monthly price range I was comfortable with, and focused their efforts on working with me in that range. I initially settled on a used Path Finder and once I got home, I realized purchasing another used vehicle (along with the potential repair bills) was not a smart move. So the next day I returned, explained my situation and asked for their help in returning the Path Finder and getting into a new Fiat 500. They agreed and did not pressure me to go beyond the monthly price point on the car or the additional warranty options. Based on the way I was treated by Fiat of Melbourne, they will be my first stop to satisfy my future transportation needs. Thanks Keith, Mic and Maryann!

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