Friendship Honda
I've bought two Hondas from Friendship. No problem with the sales staff. Service is unsatisfactory. After 8 years of servicing our 2 Hondas purchased from Friendship, we ran into a serious problem with our Pilot. After failing to fix the problem, they then tried to triple the cost of the repair. Buy a car there if you want. But get your own mechanic after the warranty runs out.
Good sales staff. No problems there. However, the service department leaves much to be desired. I was recently misled about the cost of a repair; in fact they tripled the cost after their first efforts at fixing the car failed. They did admit to misdiagnosing the problem--after we brought the car back two more times. They also provided a loaner car, but not until we had been without our Pilot for 10 days. When I referred the matter to Honda Customer Service, Friendship became much less friendly. This might not seem so bad, but I purchased two new cars from this dealership and for eight years now, no one else has turned a wrench on either of them. Heck, we even bought tires there. They claim to value customer loyalty, but when we simply asked that they fix the car for the amount they first specified, our history with them meant nothing.
October, 29, 2015To all whom this may concern,We recently decided to purchase a new Honda CRV and we dealt with John Cook at Friendship Honda in Boone, North Carolina. John Cook, was our original contact while investigating the particular make, model and color of the car we were interested in. We also took the time to compare prices with other dealerships in the area. We found that Johnson City Honda in Johnson City would do anything to get a customer in the door, but were not able to deliver the model and color we went there see and possibly purchase. In the end after asking us to wait for and making excuses for several days, Johnson City Honda Failed to deliver any of their now empty promises. I will NEVER EVER again deal with Johnson City Honda!BUT in Boone at Friendship Honda we found the staff there accommodating, straight forward, willing to deal to what we felt was a FAIR and HONEST price for a 2015 Honda CRV, Touring model. Our first sales representative John Cook, dealt with us in a forthright, kind manner and was willing to answer our questions even though he knew we were looking at other dealerships. John Cook and all the Staff at Friendship Honda of Boone, North Carolina have earned our loyalty and we would most definitely purchase a new car from them again in the future.Bruce and Nancy C.
It was great! Smooth experience and love that they are pet friendly! Brad was awesome and made every effort to keep the whole family happy.
Drove up and was greeted immediately. Very friendly.and helpful in processing the service needed. Upon leaving was given the requested information for my records.
Bill hooked me up with a loaner car very quickly while he worked with my warranty company and got my A/C fixed. Thank you
This was a very smooth and drama-less transaction. The staff were great and we closed the deal in under an hour. Well Done Friendship Honda!
Fair price and great customer care from Brad Collins and the whole staff
Friendship Honda has been a wonderful place to purchase a car from. They are all very friendly and very helpful. Mike Peters is the one who helped me buy my first Honda and he was wonderful to work with. I definitely recommend this dealership.
I had been looking for HHR and they had exactly what I wanted,, the price had been reduced and I made an offer then next day,,,there was no high pressure sales,, John Cook was the kind of sales rep that all dealerships should have,
