Gettel Acura
My husband and I drove down from Tampa and are so grateful for the wonderful customer service and friendliness of the staff. Roe our sales agent was extremely knowledgeable about the car and gave us the space/time we needed to make a decision. Lily had our paperwork drawn up so quickly that the process to buy a car was painless that evening. We had a wonderful experience with purchasing our new car from Gettel Acura.
The team at Gettel was very accomodating and helpful. They made purchasing a certified vehicle very easy. George was especially helpful and thorough.
This was the second auto that I purchased from this dealership. In Nov. 2014 I purchased a 2011 TSX. Pleased with the experience so I traded it in for a 2013 TL. Searched on Internet and found a few models from 2011-2014 since it was the model styling I was looking for. I visited and found a nice 2013 w/ tech package. Negotiations went very well and got what I believe to be a great price. I know this because I was searching for these cars for about 3 wks. My only criticism was their financing. Over the phone I was told that they had .99% financing. I repeated while negotiating on the vehicle that I was expecting this rate. When I finally spoke to their finance that the best rate they could give me was 3.5%. I will eventually refinance with my Credit Union at 1.75%. Other than that I had a very good experience. I found that the dealership was willing to negotiate and I will probably do business with them again.
This is our 4th MDX that we have leased from Gettel and they just keep getting better. We love dealing with everyone at Gettel and love our Acura.
I bought my 2009 Honda Pilot from the used lot. I have taken it back to have different services, one is my ac stopped working I took it to them last year and they put in a new compressor. I took it back to them a few months after it was installed because the air wasn't cold it was low on freon, they recharged it and I was on my way then in April I took back because my air wasn't cold again they replaced the relay $22.00. Then in May I took it back due to my compressor not working again. I was told they would replace my compressor I would have to pay the labor. Over $200. Now in July my A/C went out again they looked it all over to try and figure out why my compressors keep going out and they tell me I need a new accumulator and a new compressor and I will have to pay over $200 again for labor and they will not warranty any of the work because the warranty is only good from the first time I purchased the compressor. I did really like this place but not after this last episode, I am over them.
We had an excellent experience. Our sales associate, Steve Hoffmann, made us feel really comfortable and spent alot of time ensuring that the vehicle we were considering was the right one for us. We love our new vehicle and we would highly recommend Steve and Gettel Acura to our friends and family.
My self and my wife went to Gettel Acura for the first time at5.30pm we walked out with a brand new car in less that 2hrs. The store manager gave me above price for my M Benz C300 Lisa Silvestri was excellent he she knew all the answers that I had asked the deal was unbelievable Jamie Demers Business Manager worked extra hours to do all the paper work I am a happy customer and they have won my business for life time excellent service and I got all and more than I wanted no questions asked. 10+ rating customer lounge area was clean and cool good stock of new and used car to choose from.at Gettel Acura Sarasota they know have to take care of there customers.ps no upsale at all.
Best experience I have ever had leasing a new car. No hassle and quick process.
I have been a customer of Gettel Acura for about 15 years now. I have owned an MDX and a TL and just this last week I purchased a new RDX. I came to the realization this last week that it was time to buy a new vehicle. I worked with Roe and it was a fantastic experience, I would recommend him to anyone in a heartbeat. Now I must admit that I did not look at any other dealerships, I have always loved Acura and did not have any urge to consider any other. There were no high pressure sales techniques, which I absolutely hate, we took a nice long test drive of the RDX as I had never had the opportunity to drive it before. I had been given a TLX (the other model I was considering) as a loaner so I knew what that was like. Roe was very knowledgeable and explained all of the features that were new to me. The rest of the experience with the dealership, from a sales perspective, was great and went relatively quickly once I made my decision. I cannot comment on what the financing side of things at the dealership are like because that was not a service I needed. Through out the process I felt like I was treated very fairly and that I was given a fair trade-in for my vehicle. If you are in the market for a new Acura in Sarasota, I would definitely recommend Roe at Gettel Acura!
The buying experience was what you might expect. Typical up sell and high pressure. Not unusual for Acura. The problem is trying to get an answer to a service-related question. They will make an appointment without a problem,but if you just want to speak on the phone with service they will not take your calls. Voicemail options only and calls are never returned. Try it. Try the service manager too. They do not care about you once the sale is made.
