Gillman Honda Fort Bend

We went to dealership this weekend as they offer Costco discount. Once we get there, they told us they will give us trade in value for our Van for $8200, that is the price without seeing the Van. So we drove 30 min home and drive Van back, then they told us that our Honda van had recall on airbag that were never fixed, which if is fixed, they would give us $9500 for our trade in. I told them if it were air bag issue with my Honda van, I would hold off everything in my life to have it fixed as it transport my 3 little boys on a daily basis. The Sales manager Ryan (suppose to be the main guy there) told us that there is shortage of material for fixing the Air bag, some Honda van has to wait for 9 month so it is lost for them if we trade in our van as it would have sit in the back. I was very angry that how come the Honda dealership in Katy Tx where I service the van did not fix my airbag. A day later, on Monday, I called Honda dealership in Katy and spoke to Carl, he assure me there were NEVER any recall on the air bag in Honda Van, he know for sure as he is the general manager at Honda car service for many years!!! I then call this Ryan guy up, he told me that he is right, Carl is wrong, but all of sudden, he is allowing me to trade in and bring the van!!! I guess miracle do happen, this is just bunch BS!!!! I feel he is just blowing hot air up where the sun does not shine!!!! Then when I call back to speak to Ryan to purchase the van, all of sudden, he is in "meeting all day", could not possibly call me back!!! I used a different phone, he answered, now he is telling me he will give me $9000 for my trade in Honda van and then start to pick on my Van saying the paint is chipped. Sadly, when I drove my Van two days ago, he was fine with it after he did careful inspection of the van and was willing to give me $9500. I did not believe the car sales man are bottom of xxxx before, now I do!!! I have no respect for them, they wasted my precious time that I could have spend with my boys!!!! Please, if you have any common sense, do not go to this dealership!!!!

I went to this dealership after my son contacted a salesman via the internet-Josh who informed him that he could place him in a vehicle with a payment he was comfortable with knowing the credit situation however, over 4 hours later we agreed to leave some cash so that the deal can be worked on at the urging of Ben..to as he stated "show we were serious so they can work a deal for us". It was agreed that if the interest rate was not at the number I informed Ben of that I would not be pursuing a purchase. Ben looked me in the eye shook my hand and stated " if at anytime I chose not to pursue the purchase I could come into the dealership and retrieve my money". Josh did not provide me with concrete numbers, tried to place my son in a car that he did not want, and went back on his word as well that I could come at anytime before 9...closing time to retrieve the money I left. When I get there after working all day and driving 36 miles I was told the accounting department was closed and the check could not be provided. Ben was very insulting stating this isn't a 7 Eleven we don't have the cash if I had your 300 dollars I would give it to you, I was taking a nearly 2000 dollar loss to get your son in the car versus the amount of money left. Okay well when you saw the interest rate was not in the percentage I gave you as informed on the original day why proceed? I was clear and specific on the numbers I was looking at with no exceptions. Josh was texted nearly 45 minutes before I went to retrieve my money and I was not informed until I was taking the exit that the accounts department was closed and I could not receive my money. I appreciated all the effort put in however, in no way does that minimize the condescending comments made by their supposedly "courteous staff, to be blunt and HONEST it was Ben". If your not a 7 Eleven why take money from me like one. Don't be disrespectful and a blatant liar for this is extremely unprofessional. Josh I will say that at least you were polite and apologetic maybe you should train Ben in customer service skills he could learn something from you. So as I was corralled to the door by Ben I was told " I will have Josh personally deliver your check for 300 dollars to your job by tomorrow 08/09/2016" I will be waiting to see if Ben understands the value of honoring his word. I only went here after a previous purchase and most pleasant car experience with a sales rep names Lee who I wish would have been there because he apparently understood what great customer service consist of. NEVER AGAIN WILL I GO TO GILLMAN HONDA FORT BEND ROSENBERG TEXAS

We purchased 2016 Honda CRV from Jacob and Matt. Both sales consultants were very courteous and polite. Matt took his time in showing us all the new features and how to use them. I give both Jacob and Matt a 5 STAR RATING. It was the best new car buying experience we have had in thirty years.

We highly recommend Mathias Lemberg (Sales Consultant) at Honda of FortBend...We had a great buying experience and they are considerate and want to make their customers happy when you're dealing with them!!! Just bought a New 2016 Honda CRV and love it!! Very Practical!!

I purchased a 2015 Honda Odyssey Touring and the salesman was Meshesha Moges he was so helpful and patient with us in making our selection. We could not have asked for a better salesman. He is very knowledgeable in his line of work .

I use to go to Honda Cars of Katy only .Now the only reason I come here is Neville for service. He always gives me great service and always go above and beyond. Give the man a raise.

I purchased my CR-V in 2014 at Gillman Rosenberg, Jimmy Fairley was my Salesman and he took care of me from start to finish. I am now planning to upgrade to a Pilot, and once again, Jimmy has gone out of his way to provide me excellent customer service and even drove the Pilot to my office for me to test drive. The Sales Manager, Krystyl, has been extremely helpful, nice and informative as well.

I had a warranty problem with my car so I brought it in to get fixed . The gentleman I worked with by the name of Neville, was very rude and had the worst customer service I have ever experienced in a Honda dealer . I have worked with Honda my entire life all over the country and never have I been treated so poorly as a paying customer . He yelled at my for being three minutes late to my appointment after I had called the day before to let them know I'd be running late . At that time I had been told it was fine and to come in when I was able . Do not advise your Honda o be worked on at this dealership .

The only reason I'm giving the dealership 2 stars instead of 1 is because I had a very pleasant experience with their internet sales rep, Debra Hernandez prior to stepping in to the actual store. I went in to the store having already done a test drive (elsewhere) and having finalized a drive out price for a Honda Odyssey EX. The whole process still took an excruciating 3 hours of signing papers, waiting for an hour, signing more papers, waiting for an hour, and then waiting for someone to give me the keys to go.In addition, I received conflicting statements about insurance and financing. The floor manager said my current car insurance would cover the new car for the 1st 30 days while the finance sales rep was emphatic that I needed to get coverage on my new car within the 1st 72 hours. The floor manager also recommended that I pay off the car within the 1st statement so that I could take advantage of the $500 financial promotional discount without incurring much interest while the finance sales rep said that if I paid the car off before the 4th statement, I wouldn't be eligible for the $500 discount. I don't think they meant to be dishonest, I think it just reflects the lack of thorough training - those questions are common for customers to ask and all sales reps whether they're on the floor or in finance should have one consistent answer.Finally, as I'm about to sign the papers, I notice that the drive out price was $230 higher than what had been quoted to me through my email communication with Debra. When I pointed out, the sales rep took it to their manager to be corrected. $230 is no small amount of money and could cover months of gas. I received no apology from the manager, whose fault it was. And when I asked the sales rep how the error came about, he claimed that the manager forgot to calculate in the fees related to the title. Best case scenario - the manager is doing their job poorly - the email clearly said drive out price so I don't see how the manager could have mixed that up. Worst case scenario - they were intentionally trying to deceive me by sneaking up the price on me.While the 3 hour wait time and the conflicting statements about insurance and financing were annoyances, the attempt to $230 extra is what motivates me to make sure I post this rating.

We were looking for a vehicle with a 3rd row seat and large enough 2nd row seat to hold 3 car seats. We had narrowed our search to a Honda Pilot or Chevy Traverse. We were recommend to go to a different Honda dealer much farther away, but they had no 2015's in inventory. We decided to stop in to Gillman because they had some inventory. We were sort of given the run around. It took us over 2 hours to see a new car. We actually loved the Pilot, but then things got really sketchy. They quoted us the car at full MSRP, when other dealers were discounting them $5000+ due to 2016 arriving. We told Mark we were trying to stay under a certain monthly payment, but he came back with over $200 more per month. They refused to negotiate because we were going to look at a Traverse. Truthfully if the price was right we might have bought on the spot. What really bothers me is that when I got home, I played with a financial calculator based on the price of the car ( as I was told.) My figures are over $100 per month less than what we were told. When we left the dealership I was frustrated because we were over $16000 different on a car we loved. In actuality we were probably $5000-$6000 different, but due to their sales practices we didn't get to negotiate. We ended up with a Traverse because of the dealership experience, but will definitely look at a Pilot again in the future, but NEVER at another dealership owned by Gillman.