Grappone Hyundai

4.9
Overall Rating
Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 5 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.9


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Santa FE
3.8
tckoufos on 11/24/2016
Customer Service: 4 Quality Of Work: 4 Friendliness: 4 Pricing: 3 Overall Experience: 4

I appreciate that Grappone changed the bank, after paperwork was signed, that they gave me so I could get a better APR. However, it was disappointing to know that it took me making several phone calls and wanting to return my new vehicle to Grappone to get them to enroll me with a bank that had the best APR. I went from Grappone enrolling me with a bank giving me 4.49% to me stating the bank I wanted to be with at 2.24%. Grappone may say that they are hassle free but you will need to negotiate with the finance department to get the best APR because they will initially not give you the best rate.

A great car-buying experience
5
memeryd13 on 11/24/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I'm a long-time purchase and service customer at Grappone and wouldn't consider going anywhere else. Sales and service staff are knowledgeable and helpful, and there is no pressure from sales staff. I just had another great experience and I love my 2016 Sonata!

Very pleased with sales department
5
Pat1 on 11/19/2016
Friendliness: 5 Pricing: 5 Overall Experience: 5

Dan Morgan was great.He made our experience in purchasing our new Tucson very pleasant.He answered all our questions and took extra time and much effort to make our purchase a great experience. He is a top notch salesperson David and Patricia Whitney, Hillsboro

Nov5
5
aecloutier on 11/17/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Excellent experience. Thanks for all your help. I love my new car! Dan sold my husband his car three weeks prior and that's why I returned to work with him too.

great experience
5
tomcat1967 on 11/11/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

had a very good experience purchasing my vehicle, I wasn't pressured into signing anything and the sales person was up front about all my question

Outstanding service, ALWAYS....ALWAYS!!!!
5
amynicholls68 on 11/09/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Everything I said about Hyundai service earlier in the survey was because of Grappone. I have never had any experience with the collision dept, service, sales, or even the valet department that wasn't uniquely positive, and I mean uniquely. It isnt because the staff are just friendly. They are genuinely concerned with elling you the car you want, helping you mintain your car to the highest levels of performance and doing it all in a timely, professional, courteous AND friendly manner. I can't say enough about Grappne Huundai. Always a 10 in every category

new car
5
wiljean8 on 11/06/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Great job to all Grapone employees. Dan and all of the sales staff are top notch. Dan made buying a car so easy because he answered all my question and was there for me from start to finish. The service department is one of the best that I have ever used.

Excellent Dealership
5
shawnamfrechette on 11/04/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My husband and I had bought his Elantra at Grappone a few years ago. When the time came for me to purchase a new car, we knew we weren't going anywhere but Grappone. Rachel was professional, friendly, and very helpful in all aspects of the purchase.

Fantastic experience
5
joprinc44 on 11/04/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We are so pleased with our purchase of the 2017 Tucson and our entire experience at Grappone Hyundai. I never thought I would say I enjoyed the car buying experience but Grappone made it truly easy and we felt we were listened to and not pressured at all. I will never buy a car any where else. Baba and the entire crew were fantastic!!

Great Experience
5
r.j.bedell on 11/03/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Taylor was great. She took me out on a good route for my test drive. She also took the time with another sales person to show me all the features of my new Hyundai.

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