Haddad Dodge Ram
Haddad Kia of Bakersfield has sold me a new car , which had serious problems within 2 days of purchase. Took it down to be checked- the service department did not check it, just said it was probably the eco system button on- causing the transmission not to engage right. Did not check the car. I leave and two days later engine shaking so bad I can't drive it and check engine and oil pressure light on. Kia has to have a tow truck tow the car to their shop. I told them then, and even Tuesday when the first sign of problems on my brand new car happened, that I did not want this car that obviously was having serious problems in the engine or transmission. Told them I wanted my money back or a car just like the one i bought without problems. I have left about six messages and several texts- they are not answering my calls or messages. Worst experience I have ever had. Do not go to this Kia. They have been rude, unhelpful and every bad thing you have ever heard about a car dealership. The service department was rude and snippy as well. I now have to contact the DMV investigation dept, the BAR, the BBB and whoever else might be able to help me. I bought a new car to NOT have mechanical problems- imagine my horror when day 3 of buying the car- it has issues that make me afraid to drive it. Wish I had never walked in their door.
Drove 3 hours here to just look at Ram truck spoke to Patrick from Internet sales day before he told me of all the great deals going on . He explained everything about vehicle perfectly ,and I loved that !! That's why I bought from them . Easy buying process , Patrick was great and I think I got a pretty sweet deal .
I bought a 2012 Dodge Challenger over a year ago. In less than a year ago it left me stranded and had to go to the shop for almost a month. While at the shop, the diagnosis took more then a week because the one performing the diagnosis couldn't find the problem so a second technician did a deeper diagnosis which I was billed for. The technician discovered that the alarm I paid dodge to leave in my car for $600 and is stated in my contract only had one cable connected, the rest of the cables were taped and just hanging.They stated that my cars radio,dashboard,components in my drivers side seat warmers, and drivers side door lock and window controls all caused a power drain and caused my battery to die(which I also had to pay the battery) but I knew as soon as I was told about the alarm it was the alarm that was the cause but there not going to say that. They would rather charge over $3,000 in repairs. April2016 I received my Challenger back after almost a month in the shop but to this day neither my hometown dodge can't get in contact with dodge bakersfield and neither can I always getting sent to voice-mail. Don't get me wrong I LOVE my Challenger the car sold itself its Dodge in general and there staff make me regret it.
I really enjoyed buying my new charger sxt from haddad. My salesman richard hernandez was very good. we test drove 4 cars. I first picked a car with all the options. When i found out the payment i chose a car with less options too lower the payment. But after thinking more about it i decided to buy the first car. Even though they had already got my papers together. I told richard and he had them redo the paperwork for my new choice. I am very happy with my new car and the service that everyone at haddad provided. [ps] If your buying a new car get what want as long as you can pay the payment dont cheap out like i almost did. remember after you sign the papers you cant go back.
Great customer service, fast service! I will recommended to friends and family. They are happy to answer any questions you have,and help you in any way they can.
I made a visit last Saturday March 21st. to Haddad Dodge Service Department and had a great experience. I was greeted by Angel Del Rio the service advisor. I was very impressed with Angels professionalism and how he worked with every customer to make sure they received great service. Angel is an employee that any company would be proud to have on there team. I will continue to get my 2010 Dodge Ram serviced at Haddad Dodge.
I made a visit last Saturday March 21st. to Haddad Dodge service department and had a great experience. I was greeted by Angel the service advisor. I was very impressed with Angels professionalism and how he worked with every customer to make sure they received great service. Angel is an employee that any company would be proud to have on there team. I will continue to get my 2010 Dodge Ram serviced at Haddad Dodge.
I bought a RAM 1500 four years ago, I've had Haddad service it every 3000 miles, only one time they made a mistake and charged me for a tire rotation I had already paid for, They caught the charge and called me in to refund the money and as a bonus installed a new air filter for free. I think they do a good job.
Overall we had a great experience and this is comparing hadaad dodge to past experiences we've had buying from other dealers.Hadaad dodge bar none has made buying a car fun and my wife is completely happy with her Kia Optima ! Thanks very much
Very good customer service they really help me with the buying process. They make sure I had everything I needed n they made sure I wanted to get the car that I want very clean area and they always check to see how I was doing going through the whole buying process.
