Harr Toyota

4.4
Overall Rating
Customer Service: 4.4 Buying Process: 4.1 Quality Of Repair: 4.3 Overall Facilities: 4.6 Quality Of Work: 4.5 Friendliness: 4.5 Pricing: 4.3 Overall Experience: 4.4


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Left blowing in the wind......
1
Lynn P on 10/11/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Overall Experience: 1

I bought a new truck and my friend did that day as well. After we left we have not heard a word for them. I was on day 7 without my registration and sticker. Running on hours of becoming illegal, I had to go through phone xxxx to get someone to call me back! Don't ever leave a message because it is never returned! Friends car, her mirror fell off left a message and on day 2 of no return call! They could care less once you leave the dealership. Unacceptable!!!! No stars from me!

quick, easy , thorough
5
DriveOn on 08/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

check-in , check-out quick and easy . 115,000 mile check up and service was thorough and I always feel they check it over thoroughly. Staff were all professional and friendly. Service advisor took extra time and effort to handle some paperwork for me.

Harr Toyota is a very unprofessional team.
1
Alex on 08/26/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

I paid in full for my purchase on May 25th, 2016 but was able to pick up my car only on July 22nd! Almost 2 months later!All that time they promised every week that my car would be ready the following week. They made me register my car with Harr Toyota, and for that I had to pay additional almost $700. When I called them to ask about the status of my car they didnt answer my questions, they just promised to call in 1 hour or so, but they didnt. Sometimes they just transferred my call to somebody, where I was automatically transferred to leave a voice message.Even when I called to the general sales manager and explained that situation, he did nothing, he just also transferred my call to the voice message machine.Terrible customer service.In the end, they installed a remote control starter as a complementary.I will never ever shop again at Harr Toyota.If youre thinking to buy a car from them, think it twice. I strongly do not recommend this company.

Harr Toyota is a very unprofessional team.
1
Alex on 08/26/2016
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1

I paid in full for my purchase on May 25th, 2016 but was able to pick up my car only on July 22nd! Almost 2 months later!All that time they promised every week that my car would be ready the following week. They made me register my car with Harr Toyota, and for that I had to pay additional almost $700. When I called them to ask about the status of my car they didnt answer my questions, they just promised to call in 1 hour or so, but they didnt. Sometimes they just transferred my call to somebody, where I was automatically transferred to leave a voice message.Even when I called to the general sales manager and explained that situation, he did nothing, he just also transferred my call to the voice message machine.Terrible customer service.In the end, they installed a remote control starter as a complementary.I will never ever shop again at Harr Toyota.If youre thinking to buy a car from them, think it twice. I strongly do not recommend this company.

Pleasurable
5
Kevin S on 08/07/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

The sales team listened to what I wanted and went out of their way to find it for me. Not once did they try to sell me what they had or what I didn't want. For the last 40 years I have been buying a new car or truck every 4 to 5 years and this is the first time that I actually enjoyed doing it.

My Prius C from Harr Toyota
5
Robert M on 07/12/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I had my 45,000 check-up. Service attention has been essential since I drive a great deal and depend on my car getting me to where I work. Great experience, best prices around!

Harr Toyota Service
5
Rosa M Collado on 06/27/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

From the beginning of my appointment was treated in a very professional and timely manner.They don't pressure you to choose any other extra services other than the one I went for.Every customer is offer with a complimentary lunch,plenty of drinks and as well for the children .At the end of the appointment they walk you to your car and give you a code to have your car for a free wash.

great purchase experience
5
Nick on 06/19/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Just bought Rav 4 hybrid from Harr Toyota and they were all great. The buying experience was quick and the information was accurate. The salesperson did fantastic and when I needed some more competitive pricing on options and warranty they worked with me to work out the numbers. The sales manager did a great job and I was happy with the deal. This is my second car from Harr, my previous purchases were from another dealer in a surrounding town. Everything was explained carefully and they took time to make sure I had no questions. Car delivery was quick and sales personnel covered everything including helping me load telephone numbers etc. My other car purchased from Harr is also serviced there and the experience has been great.

Go there again
4
RAN on 06/19/2016
Customer Service: 4 Quality Of Work: 4 Friendliness: 4 Pricing: 4 Overall Experience: 4

Always shop toyota at HARR toyota.Every one is nice over there, caring and takes time to explain your options for you. Really cool environment.

I Only Shop at Harr
4.2
Kevin Brenner on 06/13/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 1

I have purchased 5 vehicles from Harr in the last 15 years. I have purchased both new and used.The sales department has bee great. Even better is the service department. I won't go anywhere else when i need a car or service.

GO TO ALL DEALER LISTING