Hatch Toyota

4.6
Overall Rating
Customer Service: 4.6 Buying Process: 3.2 Quality Of Repair: 3 Overall Facilities: 5 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 5 Overall Experience: 4.8


By clicking the button, you agree to our submitted.

Service Person * * * * * + Preston Walters
5
Wendy1210 on 10/21/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I purchased my Toyota Corolla two years ago and have gone back for the regular services and they were ok but the previous to this time I thought maybe I would just go somewhere else and I am so glad that I didn't.I made an appointment for my 30,000 mile check up and Preston Walters met me and we chatted about the problems I had been having and they was one problem that I had reported twice before and it still didn't appear fixed. The other two questions were about tires and checking out if I could attach a little trailer.Preston was terrific. He came back with not only verbal answers to my tire and trailer questions AND he had my blue ray fixed (he asked for the phone while servicing and this did the trick) but he actually had paperwork for me to read over with him. So I will always go to Hatch for my Servicing and ask for Preston. Good no GREAT Job service Department at Hatch Toyota Show Low Arizona

Good experience
5
Sam and Brenda on 08/20/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

We saw the car we wanted online, and took Amtrak to Arizona from CA. Joaquin sent his assistant 60 miles to pick us up. After deciding to purchase the car it was a painless process to do the paperwork. Daniel made it a pleasant experience. One small glitch in this was that the information online did not match the actual equipment on the car. We decided it was an honest mistake and overlooked it. We are happy with our purchase, and would recommend Hatch Toyota.

Good experience & came home with a Tundra
0
Paul on 01/24/2016

They worked with me on my budget price and I couldn't resist the deal. Came home with a 2014 Tundra

World Class Dealership
5
chelsheuett on 06/07/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

After sadly losing my last car in a total-loss collision, I needed a new car fast. Chaz and Seth went above and beyond to get a smoking deal on a 4 Runner ready to go so all we had to do is come in and sign the paperwork with Jamison, who is super friendly and honestly helpful in deciding what warranty, etc to purchase. And he worked hard to fix my financing rate nice and low. We were in and out within an hour, and Corey even had time to show me all the new technology in this thing. I couldn't be more pleased with the service provided at Hatch Toyota, I'm a customer for life!

great people working there
5
2015 camry on 05/24/2015
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Car buying experience was excellent as usual as this was our third purchase at Hatch. Joaquin really makes the difference, helped us make an informed decision when purchasing our 2015 camary.. Great ride! Thank you!! D And RPS. And Seth thank you for your hospitality- you guys make it enjoyable!

Exceptional
5
Elktracker on 05/23/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Hatch has always met my expectations in quality of work and has been friendly to us and has met our schedule for all maintenance work.So far we have bought a Land Cruiser ('85), 4-Runner ('86), Sequoia ('08), and Tundra ('14) all of which we are still driving, and a Corolla, and Camry which we traded for 4 wheel drive vehicles, all from Hatch Toyota. I think they call us repeat customers......

Love my car
5
Waerhouse on 05/04/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Yes, you should check them out first, you won't go anywhere else. Great selection to choose from. I ?? my new car! They took the time to explain everything to us.

Second Tundra Purchase
5
azangler on 04/19/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I have purchased two Tundras from Hatch Toyota in the past three years. Knowone in the west beats these guys on selection and pricing on Tundras. The friendly staff has earned my business for any future purchases.

I will Never go anywhere else!!
5
Brazileiro21 on 04/14/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

This is the 3rd vehicle that I have bought at Hatch Toyota. I have always been treated like family when I have been there. I went in and told them the type of vehicle that I was needing for my family, and Hatch Toyota helped me find exactly what I was needing. I never felt pressured into buying at anytime. I highly recommend Hatch Toyota to anybody who is needing a vehicle. A special thanks to Chaz, Seth, Bob Genet, and Bob Moore.

Fantastic Service
5
rjkline22338 on 04/09/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

From the initial reminder I received on my screen of my new Rav4, to the ease of scheduling my 1st scheduled maintenance, coupled with simply hitting the touch screen to make the call to the Hatch Toyota Service Center in Show Low, it was effortless. It took just a day to get me scheduled, in which Eric Erskine (Service Manager) called me as a reminder of the scheduled appointment.The beauty of it all was that I easily was able to get a 1PM appointment, making it very convenient around much lunch break.Eric was expecting me, and politely greeted me as I entered the service center. He explained things, and I sat down to catch up on my emails. After just 5 minutes, my salesman (Joe Hessinger), whom I had not seen since November 2014 when I purchased the car came over the greet me. My experience with Eric & Joe was proof that "Buying Local" was the right thing to do. I work for Cellular One in Show Low, and that is our company's belief "Buy Local", whenever possible.After speaking with Joe for a few minutes, I went back to catching up on my emails in a very nicely appointed waiting area. I barely got through all of my emails, when Eric walked over to me to let me know my car was ready. He thoroughly reviewed everything that was done on my car, spelled it out very clearly, explained how the synthetic oil did not yet need changing, walked me though when it would need changing, etc.When I asked him where I needed to pay, he said "No Charge - It's part of your 2 Year Toyota Care plan."What a relief!The Parts Department was great too, as they answered some of my detailed questions while I waited.Nicely done Hatch Toyota!Randy Kline

GO TO ALL DEALER LISTING