Hendrick Acura
I recently purchased a 2017 ILX from this dealership during the summer. Shopping for a car is a physically draining, monotonous and mind-numbing process at times, but I would like to thank Russ Gard for being among the best car salesmen I've ever met. He was interesting, engaging, patient when I needed a moment to think, and witty when the situation called for some comic relief. Not to mention, he showed us the famous selection of snacks in the lounge. Most salesmen struggle to make this experience pleasant, let alone bearable, but Russ managed to do so. As much as I would have loved for the story to end there (who wouldn't?), Hendrick Acura is not quite off the hook. Of course, selling cars is only half of what a dealership does, more or less. This wouldn't be a complete review if I didn't comment on the nature of the service. More specifically, how management treats you when you really just need a hand -- when it matters. I will now explain why my review is for 1 star and not 4.I discovered a stress crack in my windshield on a very cold day in November. These cracks are not unknown to the vast majority of car owners. They can happen on their own, and it implies that the glass is defective. Luckily for me, my brand new car comes with a warranty that covers defects, and it's a promise that Hendrick Acura must honor. It should have been no more trouble than a visit to the dealership, a chat with a representative, and perhaps a couple of complimentary snacks to fix, right?Unfortunately, the service team didn't see it that way. The service manager, Tony Diorio, failed to carefully inspect the crack in the windshield. Almost instinctively, he reasoned that the crack was not a stress crack, and that something had hit the windshield to cause the crack, pointing to some microscopic, arbitrarily chosen spot in the glass and digging the tip of his ballpoint pen in it to mark the 'impact' almost as if his goal were to outdo us instead of serve our interests. He was rather aggressive in his persistence and his remarks implied distrust in us as customers. Interestingly, two auto glass professionals whom we took the time to visit ourselves provided statements expressing their opinion that it is a stress crack, meanwhile the glass professional that Tony called himself failed to comment on the nature of the crack.Hendrick Acura is comfortable leaving me with the cost of this repair, but this review will stand unedited until they reach out to resolve this issue with me.
I had been looking for a certified pre-owned Acura MDX in the Raleigh area for several weeks. I was not happy with our local Acura dealer in the area for a number of reasons. I found my dream car online at Hendrick Acura in Charlotte. Aleaha, the online sales assistant was very helpful and assured me that I would like working with this dealership. I was out of town on business and decided to swing by the dealership to check out the car. I was greeeted by one of the the nicest salesmen that I have ever encountered, Jim Holshouser. We immediately went for a test drive and I fell in love with the car. I was very happy with the trade-in offer for my 2005 MDX which was double what the Cary dealership had offered me. Jim was so great to work with and negotiated a very good price. I had no idea I would be drivng the car home in a few hours. Jim went overboard to accomodate me and Danny went above and beyond to complete the sales transaction in a timely manner. The entire sales team was amazing! They were extremely curtious, honest and fair. I cannot say enough good things about my experience at Hendrick Acura. I would give them ten stars!Nora Kinney - Raleigh, NC
Charlotte and the surrounding counties are selling more Acura vehicles than this Charlotte location is able to service. If you are a person such as me and you prefer to have all of vehicle services completed at the dealership that will be a problem here.I have two Acuras. It takes about to 2 weeks to get in, no matter the service.If you plan to own a Acura in this area, you may want to get recommendations for an alternate place to receive service.
I purchased a 2014 ILX for Hendrick Acura and I received great customer service from Mr Jim Holshouser and his manager. They were great. I will recommend them to everyone that I know in the market for a car.
Jeff Williams, great person. Opened a door for me to own a Jeep Wrangler Sahara! Lots of opportunities for me as a 17 year old! Excellent service and enjoyable experience!
I am totally satisfied of buying my used car from this car dealership. The price was really good and the service excellent. Stewart U Mills was the dealer who filled up the forms for my car and he was very polite and helpful. I will definitely recommend Hendrick ACURA to everybody seeking to buy a quality car.
I worked with JB Tillery and it was a great experience. He was pleasant, attentive, and patient while we looked at several different vehicles. Best of all, the process was honest and straight forward. I had done research ahead of time and knew the price to expect, the financing options, and my fair trade value. JB did not play any games and came to me with a very fair trade allowance, a fair market price, and no haggling. From there, it was just a short time to fill out paper work, get the car cleaned, and have another person go over all of the technology options and set up. This was hands down the easiest and most pleasant buying experience I have had. The icing on top was a follow up call several days later to make sure I was pleased with my new Acura and to ask if there were any questions. I will recommend JB and Hendrick Acura to others with pleasure.
Sales Person Eddie helped me out with a Beautiful 2016 Acura ILX, He was very informative, patient and I got a good deal.
We just worked with Will Smith for our purchase, he is professional and knowledgeable about the product. This is the third vehicle we have purchased from Hendrick Acura and each time the experience has been very enjoyable. We have been happy with both the buying and service experience.
Had a very good experience at Hendricks Acura! JB was great to work with and would recommend this dealership to others!
