Hendrick Toyota Apex

I recently went to Hendrick and purchased a 2014 Toyota Tundra and I had a wonderful experience. Jessica Drown was my sales rep and I feel she did what it took to get me into that truck.

Poor cust service in serv dept, failed to explain my brake issue, changed my oil and all over the underneath and on my garage floor.

I visited this dealer two times before purchasing a 2016 Tundra. The initial visits went fairly well. The Salesman wasn't very knowledgable but he was OK. He did get answers to my questions. I am happy with the vehicle and the price. When I picked up the truck I spent 3 hrs which was too long And the prep was just ok. The back seat still had dirt marks which I told the Salesman about prior to delivery. The problem was I transferred my plates versus new plates. I was told by the Salesman that DMV could take as long as a month which did not sound right. I called him after two weeks and them after a month because I still did not receive my registration. I finally went to the dealer and found out that the Dealer processes the transfer and prints the registration at their facility. I had to chase this down myself and the Salesman kept giving me lip service. I did speak to his boss and I received a half hearted apology.

If you do not know your product you should not be selling it. That is exactly the case with Hendrick Toyota. The salesman there do not know what features are their in a particular model, what are the optional features available and what sets them apart from competition. They just point you to your car and do not offer anything. Here is our experience in more detail.We arrived at the showroom around 7ish and was greeted by Mr. Anthony Cray right in the parking lot. Upon checking in at the reception I was told that I would not be meeting Shearise Huzenga(who I had appointment with) but they would hand us over to a salesman who would take care of us. This was perfectly fine. Mr. Cray was right there at the reception and he volunteered that he could help us, to which we agreed. So far so good but here on our experience turned to not so good.We told Mr. Cray that we are interested in looking over the XLE and LTD model for RAV4 (as already discussed with Shearise over phone) and if he could tell us what the difference is on both the trims. Additionally what are the optional items that could be added to XLE and LTD. Mr. Cray's demeanour was that of being inconvenienced and his answers very short and lacking in detail. I enquired if the dealership has some printed specs for XLE, LTD and optional features and he just told us it is all online and we can look it up there.He didn't offer to show us around and seemed to assume that this would be the end of our visit. He did not seems very enthusiastic when we suggested that we go and actually look at the vehicle. Once we reached the vehicles he simply unlocked the vehicle and stood aside without offering us any assistance in identifying what all features are in their and what sets RAV4 apart from competitors like H-CRV. He didn't even invite us to go on a test drive to get a feel for the ride and his demeanour was just of being inconvenienced. We were interested in park assist feature and he could not offer much help (or did not have much knowledge on the subject).Once we were done looking I asked if we can get some quotes for both XLE and LTD trims. He was not very enthusiastic in that either and pretty much gave the impression that we are wasting his time. He actually said "If you are not buying today I cannot give you the best price and cannot give you any printed quote.". Which goes on to show that haggling is the business policy at dealership and not fair pricing. At this point I mentioned that I came here through Costco Auto program(this was alos mentioned to Shearise) and have discussed this with Shearise and am interested in knowing the Costco price to help make me a decision. Now he was visibly upset and said I can only show you on the screen but can not print it, which I found very weird.Once we went in Mr.Cray went off for ever to look for the pricing. He was willing to give the pricing for only one (either XLE or LTD) and not both, which was again weird. As he left us there sitting he did not even showed the basic courtesy of offering us water. After a long wait when he did arrive with pricing on XLE he had it printed out (contradicting his own statement from earlier). He "generously" offered us to take the printed quote with us which he had otherwise mentioned was not possible (and this is not the best price since we were not buying immediately).Needless to say at a business where the paying customer is least important I am not going to be putting my money in and would advise similarly to others.Thanks,Rajat

I have always have a very good experience at Apex Toyota any time I get service, inspection, oil change, etc. when it comes time to buy a new car and I still live in the area - I will most likely buy it at Apex Toyota.

I have leased 2 Siennas from Hendrick Toyota, and the sales experiences couldn't have been better and I highly recommend the sales dept.! Both cars have been regularly serviced by this dealership. Initially, my experiences with the service dept. were excellent, but over the last year I've noticed the waits have gotten longer and longer. The last visit in August 2016 has made me consider having my car serviced elsewhere in the future. The 25,000 mile service appointment with no oil change took 2.5 hours! To top it off, I was handed a booklet at checkout and told that the results of the multipoint inspection were enclosed for me to read. Of course, it was apparent by that time that I was in a hurry, but nothing was ever mentioned about any issues with my car! When I had a chance to read the booklet long after leaving, I saw that my vehicle had failed several tasks and needed repairs. It said "deferred" next to the recommendations for each repair, even though I was never given an opportunity to approve or decline the repairs (I suspect they were simply too busy). As a result, I was left wondering if these were critical issues that needed immediate attention and no opportunity to ask. In my opinion, this service dept. has begun overbooking to the point that they are unable to offer good service, and I will be considering other options in the future. I was required to list names, and did so, but overbooking is a management problem and not the fault of the Service Consultant or Technician listed.

I went there over labor day looking to get a new car, found what seemed to be a solid deal on a used Honda accord, they of course claimed that everything had been checked out and that it was in great condition luckily I took it to a 3rd party mechanic to lift it up and look underneath as well as run diagnostics..turns out the bottom was rusted all to xxxx so either their "tech guys" are blind at the dealership or they knew full well they were trying to sell me what looked like a flood car underneath that somehow had a clean history report.

Today I purchased a Toyota Certified Preowned Prius at Hendrick Toyota Scion of Apex. The sales experience started out great. Bob Graham provided low-key but friendly and knowledgeable assistance. He showed me their inventory within the parameters I wanted and was responsive to my needs without pressure or pushiness. He helped me select the right vehicle and eventually to negotiate a fair price. He was respectful, friendly, and professional throughout, not trying to push options or treatments or coverages, but rather respecting my objectives and helping me achieve them in purchasing the vehicle. Unfortunately, that attitude did not continue into the "business office", where Dave Poole, a "finance and insurance professional", attempted a high-pressure sale of extended warranty coverage that I didn't want. When he'd explained the coverages and I'd declined, he asked in well-rehearsed astonishment, whether I was aware of how expensive repairs to the highly-computerized car can be. He asked, with the same affected air of shocked concern whether I knew how affordable the coverage is. I'd just turned down the $1K-$4K coverage, so of course I knew how (un)affordable it was. When I reiterated that I declined the extra warranty coverage, his tenor and demeanor became pretty icy. He looked at me like I was an idiot, and demanded to know what I planned to do if something needed repair. This whole schtick made it obvious that his objective was to sell the pricy warranty coverage, not continue the pleasant purchase experience that had started so well. After it became clear that he wasn't going to sell me an extended warranty, he wasn't particularly helpful or responsive; I had to ask three times that he give me copies of all documents I'd signed, and even then it turns out he only copied the page I'd signed of one of them, rather then the whole thing. The back room really tarnished what would have been a five-star experience, but I would still recommend Bob Graham to anyone wanting a new or used Toyota.

Recently I opened the driver's door of my 2012 Camry and the door handle came off. I was annoyed but stuff happens so I called Hendrick's and made an appt. with the service dept. Several days later I brought the car in and was told to have a seat in the waiting room while a service guy determined what it would take to repair the door handle. About 1/2 hr later the verdict was in. I was told the cost of the repair would be $498.90 for parts and about $200 for labor. $700 TO FIX A BROKEN DOOR HANDLE.They explained that the door handle repair was easy--$78 for parts plus labor. The real problem, they said, was that the "master switch" was broken and that part was $420.90 plus labor to replace it. They made it clear that it was all one repair related to the door handle. Apparently, the young man in service dept said, when the door handle broke off it broke the master switch. I refused to have the repair done and left.I brought the car to the garage that regularly services my car and one of their techs looked over the door problem. Turns out the door handle and the master switch are totally unrelated. The master switch worked just fine but it had come loose from its mounting. It needed to be reattached (screwed down) and did not need to be replaced for $421 plus labor! Ordered the door handle parts online for $53 vs $78 charged by Hendrick's. In short, they lead me to believe that in order to fix a broken door handle, I needed to spend about $700 when that repair could have been done for under $100. The balance was a repair/part replacement that was totally unrelated to the door handle and the "broken part" actually works just fine.

My Toyota Sienna's 2nd row passenger seat belt latch jammed with an object. Its pretty visible and anyone can guess latch needs replacement.Visit 1 - Drove to Toyota of Apex and waited in the line. A staffer (service adviser??) walks to the car and checked for appointment schedule details. She refused to take look at the problem and insisted to schedule an appointment and come. Appointment was scheduled by staff was done at the service center in the following week.Visit 2 - Waited in the line and a service adviser did paper work and didn't even take a look and told me that a technician will examine and tell what the issue is an repair will be in 45 min!!!!. waited in lobby for an hour and checked the status. It was found that the part needs to be replaced and $25 for part and around the same price for replacement. and will be done quickly. Waited in the lobby hoping that the car will be back soon. Few minutes later got an update that it will be 1.5 hours labor and $220+ estimate. Since it was critical for me, i agreed for all. Nearly after two and half hours from dropping off the car, after chasing down the service adviser , the update was part not available with them and ordering for it. I will be notified when the part arrives!! Offered free car wash as compliment for my wasted three hours on weekday and unpaid time-off.btw, I haven't got any update from dealership about the part and its already more than a month!! I ordered OEM and got in 3 days planning to do it myself or go to local mechanic..The most frustrating service experience.