Heritage Chrysler Dodge Jeep Ram Owings Mills

I have been going to Heritage Chrysler Service Dept for some time and it's been the best! If Brent Ivie is passing thru he always speaks and it's much appreciated. I came in for an oil change and noticed my check engine light was on also. Mr. Jerome Brown hooked up his handy diagnostic computer and discovered the reason the light was on was because of the battery. That day I just wanted to get an oil change and get on with my day. He showed me to the waiting room and the wait was very reasonable. As I departed, he recommended if it comes on again stop by and get the battery replaced. Jerome actually called me a few days later to get an updated status. Everything was fine at the time but some time later that light was on again - I made an appointment and arranged to have the battery replaced and all is good to go. It may seem like no big deal but I was really impressed to get that call back. Each time I get my truck serviced, Mr. Brown and all the Service reps are knowledgeable and explain everything thoroughly. They answer all of my questions and make recommendations without trying to pressure me into anything. The department always seems clean and friendly. Highly recommended!!

Jared put me in exactly what I wanted and at a good price. It was the most pleasant, easy car-buying experience I've had. Go to Jared!

I went into this dealership with a cloud of sadness thinking I was going to be disappointed yet again, but that was the furthest from the truth! Not only did I drive away with a BRAND NEW vehicle but my experience I have NEVER EXPERIENCED before... ROMAN, DARREN AND KENNETH worked diligently to make sure I was satisfied and happy as I left out and for that I SAY THANK YOU !! I left out of that dealership feeling as if I had 3 new uncles I never knew!! It is my prayer that you all will be BLESSED BEYOND your hopes!God bless you my new found family!!

Well,had a minor problem,warning center on my Grand Cherokee flashed up rear right light/indicator was out,so pulled in to the Dealership who took care of me in minutes,the Service Rep took the rear assembly out while I waited,gave me the bulb,I went over to 'Parts' who were equally as helpful and friendly,cost me less than $6 but treated me like I spent $600,great customer service and I was back on the road in 15 minutes,how cool is that.I Beleive in rating ANY place I go to keep other customers in formed.This was great service again!Each time I go or my wife goes,what for many,is a traumatic experience(no one likes to be without their car) was yet another great experience.Please note though,other than Mike,Scott and Brent,the other reps DO studiously ignore you.A "hi" wouldn't hurt but I guess some are just having a bad day.Anyhoo,they were great with me and I appreciate it.

I went to this dealership looking to purchase a Jeep. I was pleased with Andre Deshields. His professionalism made me glad that I chose Heritage.

Tim Deinlein was extremely helpful and knowledgable about the cars and rebates available. I will definitely recommend him to my friends for their future purchases.

I could not be present for the car buying process, but John Ferraiuolo was so helpful in making sure I got exactly what I wanted. He worked with us to make sure we got the best price and car.

I purchased a pre owned 2012 Town and country and Chris Roberson was my sales guy. I called ahead and he had the van cleaned and waiting there for me and my wife to test drive. He took his time explaining some tings about the van and when we got in to drive he LISTENED to us and then commented on things he saw were important to us. Features we liked etc. and pointed out other features that we did not think of but he knew we would like to know about. It was a great ride and a great experience. After we purchased the van, the after sale support was just as good as the buying experience. We did not feel pressure to buy even though we were there at closing time. Everyone took there time and explained everything and we drove it home that night. If you are looking to buy a car come here and ask for Chris Roberson! You wont be sorry!

My experience buying the new Buick Envision was the best. Ethan went above and beyond to help me. He was very knowledgeable and courteous. I couldn't have asked for a better experience and will tell my friends and family to see Ethan. Thank you Ethan for all your help.

My family and I have been dealing with this dealership and John Ferraiuolo for a few weeks looking for new vehicles. John has gone above and beyond to make our experience an easy and satisfying one. He was especially considerate of our time and schedules, which we haven't found at other dealerships. Would absolutely return in the future.