Jorge is my favorite guy from now on. I have bought several cars from Hiley but this time I only came in for an oil change on my 2014 cx5 and left with a brand new cx5 for no money down. I was really happy they made it happen. Anybody that needs a miracle done go see Jorge and the Hiley team.
Jorge was honest and upfront. Nice dude! So nice I leased two car from him! I definitely recommend him for his service. Will certainly go back for my next car.
I was being treated as a long time friend all the time. I felt helped instead of just urged to buy any car and the added value was exceptional.
Looking for a new car can be very stressful and overwhelming. Jorge was very friendly and patient when I was looking for a car to buy. He answered every question I had, let me test drive a few cars, and overall made the whole process/experience simple and easy. I had no idea what car I wanted but ended up finding the perfect one for me. I absolutely love my Mazda3 hatchback. Also, Shelby was very helpful in answering all my finance questions. She even took the time to give me tips and suggestions to help improve my credit. It is always refreshing to not be treated like another sale. Thank you Jorge and Shelby for making my experience great! I really appreciate all the help!
Very knowledgeable staff and catered to all questions, comments and concerns I had. Offered alternatives to financing I hadn't even thought of. Very pleased with experience.
I love this place. I've purchased two vehicles writhing The past two months from this dealership. I would recommend this dealership to everyone. The customer service is amazing. I'm a big person on customer service and I just appreciate the personal touch is that this dealership goes to to make their customers happy. The online application form is simple and there's no waiting. Each time that I've gone to finish and pick up the vehicle it has been less than two hours. Their level of customer service compares to none I've ever experienced. Thanks "C" for your guidance with the purchase of both of my vehicles.
They use bait-and-switch on used car lot. Even on phone inquires you end up with high pressure sales. some how the car in the ad was sold "just last night"
Purchased a very slightly damaged (hail) Mazda 3 which they promised to fix. They said they'd call when the trim piece came in, but no one ever called. I ended up calling 3 times and put on hold; told someone would call back---you know how it goes---no response. Had to persist and go there in person twice and complain to get the work done. They also never called to let you know your license plate was ready for pick up. Be careful as they use high pressure sales tactics (unethical in my opinion) by saying they are "calling the bank" to see if they can get you a better interest rate only to come back wanting you to get the extended warranty in exchange for the lower interest rate. After you say "no" 12 times they bring in another person to try again with the same tactics. Of course, I was stupid to fall for the trickery and get the warranty so I went back to get it refunded. I have the paper work for the refund dated May 4, 2016, but I'm still waiting for the money to be deduced out of my Chase Car Payment Account. I've called the dealership, emailed them and visited in person to deal with this issue. Found out they never processed the paper work; that was in early August. Called again today 9/22/16 and they can't give me a straight answer over the phone. Still no refund. Really annoying all this has cost them my future business in car repair service. I tell people go somewhere else. I'm not the type of person that usually writes this stuff, but I've given them plenty of time to resolve the issue---almost 5 months! Come on guys! Why can't you follow through!
We were very satisfied with our visit to your dealership. We were very happy with the car and the service we received. Will definitely recommend to everyone.
Wonderful experience at Hiley Mazda of Arlington with Jennifer Parker online and in person. She replied to all my emails in a timely manner, answered what question i had. Everything was done quick and stress free. Went to Cilo Cuz in the financing department and in a matter of moments i was headed home in my new Mazda3.