Hoffman Ford
Wes is a great guy and was a lot of help as I live in NJ and the deal was completed over the phone. Very easy to work with
Karen has done a great job dealing with several service issues where things did not go well. She is considerate, sincere and caring toward the customer. She is a genuine asset!
My experience at Hoffmans is always professional, no-nonsense, and smooth. They get the job done right, and in a timely manner, very much appreciated!
Great service would recommend to my friends and family. Shop is much more organized than before.Management has improved ten fold.Great job Hoffman Ford.
This time it was smooth going. Checked in within minutes of my arrival early Saturday morning. Made a cup of coffee, read the paper and by the time I finished the paper my name was called and I was out the door.
Purchased a brand new Ford Fusion from Hoffman Ford in September 2016. When I came to pick up the car, though, some of the rubber moldings had been damaged by someone at Hoffman when they were unwrapping it. The sales person noticed it and said I had to come in to get it fixed at a later date since they didn't have the parts available. While inconvenient, I agreed to take it in later in the month and get it fixed. They took care of the damage, provided a loaner car, and made things right.Despite the minor problem, I got a great car at a great price. And Karen in the service department was excellent to work with.
Brian was very accommodative and provided excellent service. I am very satisfied with the service. He got me ina day earlier than scheduled but managed to get the work done for the day.
This was my first scheduled service and I was treated very professionally and my car completed on tilme. They even brought me my coffee that I left in the car.
It was super easy to make a service appointment on a date and time that fit my schedule. Check-in was immediate by both the receiving tech and the service advisor (Karen S.). I went to the customer lounge for a cup of coffee and to do some work on my laptop (free WiFi). My truck was ready to go within one and a half hours and I was on my way back to work.Again, very easy, very convenient, very quick. Can't argue with that.
Bryan understood the issue, set a time for repair and it was complete an hour before he promised. The shuttle service was excellent and made the appt convenient for me on a day off at home.
