Honda of Fort Worth
Jasmine went out of her way to help me out. She definitely has the great qualities of customer service that are hard to come by. I highly recommend her.
I recently purchased a vehicle for my daughter & she absolutely loves it! Jasmine went above and beyond to make this buying experience fast & easy!!
My wife has wanted a Honda Odyssey for several years. The salesman, Gontron, was an amazing man to work with! Our finance guy, Duy, was great as well! Both gentlemen took excellent care of us! They were never pushy, frustrated or short will us! They took the time we needed to make our choice and never rushed us into a decision we were uncomfortable! The Modawell's place our reputation on these two guys taking great care of you!
My wife has wanted a Honda Odyssey for several years. The salesman, Gontron, was an amazing man to work with! Our finance guy, Duy, was great as well! Both gentlemen took excellent care of us! They were never pushy, frustrated or short will us! They took the time we needed to make our choice and never rushed us into a decision we were uncomfortable! The Modawell's place our reputation on these two guys taking great care of you!
Price was great, customer service was great, financing was great!Overall, wonderful experience! JP was awesome and answered all of my questions! I had a lot of complications due to a total loss on my previous car, but JP and the manager worked with me and had me bring everything I needed to make a deal! Went through financing and got an even better deal than I expected which is always a plus! Extremely happy with my car & how JP handled everything!
I came in last Friday, by mistake I might add, because the online add I was answering was from Hiley dealership. Long story short, my gps directed me to Honda of Ft Worth, which was meant to be, as you will see.The manager met me and I told him what I was seeking. He introduced me to a young lady named Hali, and said she was new and would I mind having her help me. Now, Hali is very young and just a little small girl, but what a dynamic personality! And, much to my surprise, she was very knowledgeable of the cars. I asked her how she knew as much as she did and come to find out, she had worked in parts there for something like two years.So, I put her through her paces and we tested six different cars because I had very specific items that were a must. She very patiently obliged all my requests and worked extra hard to ensure I got exactly what I wanted. And, it payed off because I bought a CRV that day and it was exactly what I wanted. Then, I worked with her and the manager on the price and was very pleased with that as well. Next, I moved on to the finance dept to work with Mr Thompson. He also was very pleasant, knowledgeable and extremely speedy. Honestly, he had me out of there in about 10 minutes.Now, back to Hali. Her customer service skills didn't stop with the sale. She contacted me twice after that thanking me and wanting to make sure there was nothing missing from my experience. I noticed that my new car was missing the retractable cover for the back at the storage area. She answered back in no time and let me know she had one there for me, and to top it off, that happens to be an accessory that that car didn't come with, but she threw it in...complimentary!!OK, I'm almost done, but there is one other thing I have to mention. The CRV I came there in wasn't a trade. I had it sold to a friend of mine. I asked if there was a car wash a nearby that I could take it to to clean it prior to him picking it up today. They said, no problem, just leave it here, take your new car home and we'll have it washed, vacuumed and ready to go when you come back! What? You just don't get this kind of service anymore! So, needless to say, I'm extremely impressed with the overall experience with this dealership and its staff! So, I took my friend that I sold my car to, to pick it up. Hali had called me earlier to see what time I was coming. she had to run an errand for her boss and told me she would have her co-worker have everything ready for me when I came. Once again, true to her word and as exemplary in her salesgirlship, she had everything ready to go, no waiting,no hassle, just simple....Now, one more thing. When I got there, Hali was gone and I asked two of her coworkers outside if they would help me with two things. One, the voice command for the phone and where to go to write this review. So, just so you know, Keith and Jasmine, obviously had the same training as, Hali. In less than two minutes, I had my information, instructions and GONE! Extremely helpful and with a smile on their face.I know this is a lengthy review, but I believe in giving credit where credit is due, because let's face it and I know I'm not the only one, but customer service is a dying art. So, big props to all of you at Honda of Ft Worth! Job well done!
Bought a used Chevy equinox in great condition at a great price. I originally tried to buy the car in early September but due to illness couldn't until mid October. I didn't know but the price had gone down several thousand dollars over the last few weeks. Ft Worth Honda and our reps JR and Hailey offered the reduced price at closing without me even having to ask!Real honesty and integrity! The illness limited our travel so Hailey brought the car to us for initial evaluation. Great folks, great dealership!
I had a really good experience with Honda of fort worth the salesmen Julian Gibson listened carefully to everything I had to say and quickly responded to my questions. Even talked with me about comics really good guy and the finance office did as well did pretty much everything to make me happy great job guys
Good work hali marie ramirez thanks for our car only thing is have to take the car back in due to mechanical issues already but the people were great hope I can get the issue with the car fixed or they put me in a different vehicle
Poor salesmanship. Dont take their word for granted. We went to buy a used Honda civic. Car looks good. We negotiated on the price.After all the back and forth on negotiation, we agreed on a price with my own financing or theirs.Then sales man wanted to see if they can bet the interest rate I am getting from my bank.They pulled my credit report and came up with higher interest rate than what my bank is offering.As I refused to take their financing, they refused to sell the car on the agreed price and increase the price to original listing price. I dont feel bad that we did not buy the car,but I feel very BAD and BETRAYED as salesman agreed on a price and completely FAILED for the agreement. On top of it, they pulled my credit score/report and made it bad with no good reason.Only go here if you are ok with financing from them for higher interest rates otherwise its no point.
