Honda of Watertown

I got my car serviced here and told them the brakes seem to be going bad. They told me my front brakes were good. 2 weeks later my brakes are shot, its metal on metal. How do you miss something like this? Unbelievably bad work or total incompetence here. Also, its very overpriced. Go to curtis ryan or anywhere else.

ENTIRE PROCESS WAS MADE EASY AND RELAXING. GEORGE WAS GREAT AS WELL AS ALL OF THE STAFF. THEY MAKE ME FEEL WELCOME ALL THE TIME

So dishonest. Wanted to purchase 1 of 2 vehicles and supposedly both vehicles which were manual transmission were sold in one day. Going to file a formal complaint with the State.

I had a issue with my car when my Roof started leaking from the A-Pillar area. Very common problem with Honda's (found by searching Accord Forums). I called Honda and they said take to the dealer and they will take it from there if its a Manufacturing issue. Plus i needed Oil Change and Tire Rotation and Alignment.I called to setup for an appointment and agreed to pay diagnosis fee of $120 which will be applied towards the repair in case Honda doesn't cover it.Dropped the vehicle off and Brian was taking care of my car plus got me the loaner.1pm got the call from Brian that Honda Rep agreed to cover Half the cost. Half of which was exactly the amount equivalent to Diagnosis fee. Trust me I was not surprised at all. After that GOTCHA started coming:1.) He told me i have a bad axle seal & that is very dangerous to the transmission and a safety issue... Made it feel like sky is going to fall if I didn't take care of it. Which i had no idea but it might be possible so i agreed..2.) He told me my front brakes were totally gone less then 2mm. I said ok how much to replace. Just replacing the pads and machining the rotors $250. Wow... Not surprised. I said Ok... Asked him to bring the price down as its too expensive for Just the pads. He told me, "I AM ALREADY DOING YOU A FAVOR BY HAVING HONDA PAY HALF THE COST OF WATER LEAK".... YEAH RIGHT.. By the way I agreed (stupid of me as it sounded convenient to get it done all at once)3.) He told me that my car immediately needed Power Steering Fluid Flush and Transmission Fluid Flush as both the fluids are very dirty and could cause damage etc. etc. I knew he was trying to make money as fast as he can because I did both things less then 10K miles ago and checked my self it was clean not DIRTY.They charged me so much for the alignment and changed front brakes But i still get vibration in steering wheel. Now that makes me wonder if they really did the ALIGNMENT or Not. But I am so FED-UP after this experience that Don't Want To Deal With Them Anymore.Well. I promised myself that i would not let that happen to myself any more. Not dealing with dishonest SALES PEOPLE e.g. service advisers at Honda of Watertown, CTWhile I was there i saw that almost all the service advisers were pitching their customers for p/s and transmission FLUID FLUSH which made me wonder AM I at the right place.Advice: Beware of whats going on with your car by taking a little time to look under the hood and shop around before taking it for Repairs.

The Internet manager is worthless and she refused to give me a quote online. So I went in person and let any salesperson wait on me. He was OK but fairly new and did not know his product knowledge. So then comes the out the door pricing. After arguing with the new car manager about the price I finally left disgusted. I ended up at another Honda dealer and saved over $2,200 on the same identical car. (base model Accord LX ) Buyers beware I recommend staying away from this place.

BOUGHT A CAR WAS OVERCHARGED AND NOT EVEN THE DETAILING WAS DECENT THE SALES MANAGER WAS YELLING AT ME, WHEN I RETURNED TO CLAIM A CHARGE THAT I HAD NO IDEA EXISTED. WAS GIVEN A PAPER STATING WHAT THE CHARGE WAS FOR "UNBELIEVABLE." THE SALES MANAGER JUST TOLD ME YOU SIGNED FOR IT. WISH I COULD PUT UP THE RECEIPT FOR THE CHARGE'S. WAITING TO SEE THE OUTCOME OF SATURDAYS VISIT TO THE DEALER BEFORE MAKING COMPLAINT TO THE BETTER BUSINESS BUREAU AND CONSUMER AFFAIRS. HOPE THEY FIX PROBLEM.

I purchased my certified used Honda CRV exactly one year ago. I thought I made the right choice, considering their warranty. In February 2015, we were in another town and it was snowing out. We got into my new vehicle and it wouldn't start, had to get a jump. I thought nothing of it. That spring I'm get out of work after working a 12.5 hour day and (it's not cold out) again my car doesn't start, had to get a jump. I call Honda, bring it in, I said it was the battery, they tell me there is a recall on the alternator and it's under warranty so they fix it. When my oil change is due I make an appt. I go in and wait almost 3 hours!!!!! Unacceptable when I made an appt in advance to avoid a long wait time. Then come August I go to start my car, AGAIN it won't start, at this point I'm so disappointed and upset cause I've been there on two separate occasions and they say it's not the battery. So I call take the car to get fixed, they tell me that the computer system needed to be updated. I get my car back. This was in September 2015.Now this past Tuesday,I get out of work, ran some quick errands with the intention to go to the gym. Something tells me to turn the car off and start it before I go in and guess what? My car wouldn't start. Since my gym doesn't have a speaker system I had to walk around to look for the owner of the vehicle that was parked beside me so I could ask them to move so I could have my fiance jump my car (which took a good 20 minutes and was embarrassing). I call the delearship and I give Matt the service manager an ear full. I'm so furious at this point cause he doesn't seem to get it that I have had to stop what I'm doing on numerous occasions cause this car has had issues and it's a huge inconvenience for me and others. From the time my car wouldn't start until I got my loaner vehicle from them when I dropped my car off it took two hours when it was all said and done. When I got there I had to wait almost an hour. When I get my loaner one of the service guys made sure I had extra gas in there (they see me so often they must feel for me), but then as I drive off I notice that the oil percentage is 15%. I receive a phone call from my technician at Honda 2 days later for him to tell me it's the battery!!!! Really???? I've been saying this all along. I had told them I refuse to pay for a battery since I have been there so many times for this issue. The manager agrees to remove the labor fee (57 dollars which is to replace a battery that takes ten minutes) I speak to the manager he tells me they will call me Saturday to pick it up once they have replaced the battery. It's Sunday today and no word. I'm sorry I don't usually complain cause I indestand that it's busy but I have been there so many times and I'm so frustrated that I had to write a review. I thought I would purchase another vehicle from there but I will NEVER purchase a car from Honda of Watertown again. I'll go right back to Nissan where I purchased a used vehicle as well and didn't come across this many problems. The customer service reps are very nice and everything so I don't want to discredit that but this delearship either needs to hire more technicians or something cause waiting over a week to diagnose a battery and it not being done in a timely fashion is ridiculous

I purchased my CRV there and HAD been happy (or dumb) with routine maintenance. The service guys and gals are very personable, BUT -- Then they started offering cheap oil changes. Every time I got one, they fabricated other expensive issues they wanted to "fix". The most glaring was the serpentine belt they wanted to replace. I took it to Karas Motors for a second opinion and they showed me with a mirror there was not one crack on the whole belt.... dont know how the Honda guys sleep at night.

I like that service manager gives full explanation of what needs to be done and why. Customers are treated respectfully.

the work was done in a timely fashion and the waiting area is nice with water and tea available to use.