Jaguar Land Rover Nashville

4.8
Overall Rating
Customer Service: 4.7 Buying Process: 4.5 Quality Of Repair: 4.8 Overall Facilities: 4.8


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Service and Sales by Expert Staff
5
Car Shopper on 11/01/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

When you need value, quality and expert sales you will find all three at Jaguar Land Rover Nashville.

Be Careful
3
Football Fan on 09/12/2016
Buying Process: 2 Overall Facilities: 4

We went to Nashville recently after looking for a nice last generation Jaguar XJ. We found a nice 2006 there, and understood that it was a ten year old car and would not be perfect. It required a mechanical repair prior to delivery, so on our third trip to Nashville, we finally got to bring it home. I will say that they were very nice to loan us a new Jaguar to get us home and back while our car was being repaired. The following day, I discovered that the car had been run up against a masonry wall and resulted in a deep gouge on the left front bumper cover. We did not see this damage during the buying process and I would not have bought it with this damage. We reached out to the sales person and the owner of the dealership, and were told the car was sold "as is" and would not be repaired. This episode has soured us on the car, and we haven't used it since we bought it. In my opinion, if you choose to deal with this dealership, you owe it to yourself to keep on top of and examine your vehicle throughout the purchase process. The dealership has a very full parking lot, so be careful with your car. Needless to say, we won't be back.

The way it should be!!
5
Donny G. on 11/28/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I rate this as the best buying experience I have ever had in my 40 years of purchasing. Their is now way they could improve the current process. You really are family to them. I look forward to keeping up with salesman Ben Stibolt and the birth of his child. I left with a classy XJL, a perfect price, and a extended family!!

Great service
4.3
Marlin on 11/26/2015
Customer Service: 4 Quality Of Repair: 4 Overall Facilities: 5

When my car needs repairs I know when I take it to Land Rover jaguar of Nashville it will be repaired correctly.

good service
5
MANUEL WEISS on 10/13/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

good service , there is nothing further to be said and putting fifty characters in here is a pain

Very interested in customer satisfaction
5
Irvin Small on 10/13/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

When I purchased my Range Rover, I had running boards installed because I thought it would help my wife (84) get in and out. She kept injuring her legs on them and begged me to remove them. Range Rover was very sympathetic to her problem, removed them at no cost, and offered us partial refund which was most satisfactory. It was done in a very professional manner from the person who sold it to us, the Service Manager, and the Service Department.

Factory recall
5
Jim on 10/01/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Excellent service and timeliness. Knowledgeable employees.

Honest service
5
Richard Arnold on 09/26/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

I work out of town and have to rely on honesty from a repair facility so my wife does not get "ripped off". My wife's Range Rover over heated and could have easily been led to believe that the engine was damaged beyond repair, as I was afraid may be the case. Turns out it was a busted hose and Land Rover of Nashville had her back on the road within 4 hours. Although we had not planned on a $700 repair to her vehicle, it was such a relief from the $10K - $14K bill that I was afraid we were looking at from my research. We have move a couple of times since purchasing our RR sport and have not had the best service from other Land Rover facilities, but have always believed that we should go to the dealership for service. We are so happy to have Land Rover of Nashvile as our local repair facility.

LR Evoque Owner
5
David Schafer on 09/23/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Annual service was performed on time and complete. Dealer accommodated my timing, provided a loaner and was very helpful.

Great Service, Great Facilities
5
Tom - Naples on 09/21/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Matt was very helpful. Profesional and courteous.

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